[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Promotion not added on
I registered and activated my new phone on 01/12/2021.I was trying to take advantage of the promotional deal of and extra 5gb of data when a plan of $25 or more was activated.It still has not been added onto the account. I read that it could take up ...
Resolved! 0 bars for 2 days, can't submit support ticket.
My phone's had 0 bars for two days now, can't text, call or use data. I'm in southwestern Mississauga and I haven't had these sort of outage issues before.It's still showing my carrier as Public Mobile, but I've had zero connection.Taking out the SIM...
Resolved! Can anyone share Promotion Code to be used while changing plan.. and the benefits from the promocode
Can anyone share please Promotion Code to be used while Changing plan - and the benefits from the Promotion Code... There is a entry expected to enter the Promotion Code while changing the plan.. What should be entered to get benifits if any.
Resolved! Buying $15 US Roaming Talk/Text Back-to-Back
Hi there, 10 days ago I bought the $15 US Roaming Talk/Text bundle. As I have run out and am still away, I am looking to renew. However now that option has disappeared for me. The only things appearing are the separate and $8 each US roaming talk an...
Won't let me update my credit card
Hi all, I got a new credit card and have been trying to update my autopay. I deleted the old card that is expiring but when I entered the new card I keeping getting an error that the card cannot be processed and has not been charged and to contact my...
Resolved! Service
Why I don't have service after paying 45 Dollars to have the data? the 3 GB are to help me get to February 12 before my next payment please. Can any one call me so I can explain the situation please? ********** Edited by srlawren to remove phone num...
MMS send and receive issue with just one person
This may be a re-post. I tried it already and posted it in the wrong place, and then it seemed to disappear... I don't know. Sorry if it is a duplicate!! I am a new customer and have been happily enjoying the ability to send MMS text to friends and...
Resolved! phone compatibility
I just read through all the answers to another poster's question about the galaxy a51 and also did a frequency check and 10 other things to try to figure this out for sure before I buy. I can't find anything that puts my mind completely at ease so i...
Phone dies frequently even though battery is 50% plus, and plan is in good standing
Not an issue with the community; appears to be a hardware issue, so moved to that area.
Resolved! Phone dies frequently even though battery is 50% plus, and plan is in good standing
I'm very frustrated with Telus and/or Public Mobile because my iphone shuts off frequently at the worst possible time - EVEN though;[A] my plan is in good standing "prepaid, auto pay", and[B] my mobile iphone Battery is always above 50%. The only way...
Resolved! Reduced Voice Coverage in Manitoba ?
Hi guys, I am not sure where to ask my question, but this morning I (located in Winnipeg, MB) received a text message from PM which said that as of March 16 PM network will be changed in Manitoba and select areas of Winnipeg may experience reduced vo...
Resolved! caller ID
Sorry folks. Have not read entire topics to see if this issue has been discussed yet but i am really looking to have a kind of caller ID associated with my number As of now for me, and most of you, if you call someone and you are not in their contact...
Resolved! Packard Bell A5000 - is this phone compatible with Public Mobile?
HelloI was just about to buy Packard Bell A5000 smartphone but I've read some very vague info on how it may or may not be compatible with Public Mobile network. How can I find this out ahead of time? I've googled and can't seem to find an answer. No...
Resolved! Text From PM About Changes To Manitoba Prepaid Network
I just received the following text now:"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. In ...
reverse credit card charge
Public Mobile delivered a phone to my home that I didn't order, Public Mobile charged my credit card for the phone. I initially ordered a phone then Public Mobile advised the phone was no longer in stock in the color ordered. Public Mobile asked me i...
Telus Number Porting...
Is there a technical or legislative change at the heart of the change in number porting policies? Since signing on with Public Mobile after being referred by my brother (I was a longtime Clearnet/Telus customer); I have referred many customers due t...
Help
I bought a 25 dollars voucher ,put it on my phone,you publicmobile sent me a text confirming payment was made and I have no service, please fix this
Resolved! Where to find my referral code?
I'm trying to find my referral code so that I can start telling people about Public Mobile and earning rewards. Where can I find my referral code? Thanks!
How to Ask a Question to the Community
The thread has become a social discussion.
Resolved! SIM
I am trying to set up my plan and it says my SIM card is invalid it is a new card
Resolved! Someone used my code and...?
Hello! Someone used my signup code last night and I was wondering if they have to be with public mobile for a while before I can see the $1 off or the $10 on their side. They also got the text saying their rewards and send a friend said $0. Thanks!
Resolved! Re: Can someone please tell me how to reach a moderator?
I cannot remember my pass word or security questions...I have to update my payment/Visa information and cant gain access to do this...please help!!
Resolved! Need acceptance on porting my number in.
I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!
Resolved! Track the SIM Order
I have order the Sim Card on Jan 30, 2021.How to track the order?
why I am overcharged
I have a $15 plan but my credit card was charge $22
Rosemont La Petite Patrie network problem
- Google translated from French, so sorry for any mistakes - Hello, For about a week, I have had constant network troubles when I am at work, in the Rosemont La Petite Patrie sector in Montreal. Postal code: H2S 2G3 and H2S 2G7. I cannot make any cal...
