Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment method

Hallo.i can't pay with my visa debit card RBC.can you help me please?Thanks

$60 Plan with US Roaming Data

Is this plan going to be gone? If I go to US later, i can't change to this plan?https://www.iphoneincanada.ca/carriers/telus/public-mobile-60-8-5-3g-data-plan-2gb-expires/

Need help!

My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

Resolved! Original Call Number Error

Anyone who tries to leave me a voicemail gets a OCN error. Can PM manually set up Conditional Call Forwarding for me?

1 GB promo disappear if I change plans?

I'm on the $30 plan which is the same as the new $25 plan. PM gave me 1 GB bonus for the last two months (I think) and am:1. Unclear whether it's something that happens every month from now on?2. Not sure if it disappears if I switch plans?

change Email account

Hi,I want to change my Email account , when the first i set my number in puplic mobile in walmartthe guy enterd my email in correct missing 1 letter, now i forget the password,and i can't change it because the email is not exist. please help me.

Plan Expired

Hi This is actually for my mom who is also with public mobile. She's been a member for over a year. And her plan renewed on Oct 1 but her data is not working. I went into her account and it says Acount Status: Plan Expired. I'm guessing her autopay d...

Asking for a specific number

Can I request apon signup a specific number that is no longer in service ? It for personal reasons!!

Resolved! No signal issue

Nokia e65 is not in the list phones public mobile support. I have PM sim card and I get no signal in Nokia e65. How can I fix this? Thanks,Anand

Wifi will not connect ever since switching to Public

Ever since switching to Public a few months ago my wifi will not automatically connect anywhere (at home, work, etc). I have to re-start my phone to get wifi, and now that barely works anymore.

Resolved! phone number change

so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Resolved! Old $120 for 12GB in 90 day plan.

Hi, I have the Old $120 for 12GB in 90 day plan. but it is only local calling, is it possible to get any add-on and change to canada wide calling? Thanks

Resolved! Automatic top-up

Is there an automatic top-up option in the event you run out of minutes or data before the end of billing cycle?

Resolved! **THIS is why I left PM to begin with... NOW, I'm back... yay me...

PRETTY DISSAPOINTED, LOOKING FOR AN ADMIN.MOD Wellll, I decided to give you guys another shot. After being with PM for ages, I grew tired of the glitches here and there.... Now, I signed up again. Also, WITH a referral code and all. I even got that ...

credit card roaming charges

I got charges in my credit card account because of PMs confusing roaming menu. Will I get refunded? I had 3 months automatic, it was 135 and now because of the US roaming it's only 115. Aside from that they charge me 141.75 (Oct) directly on credit c...

Resolved! Paying by Phone/611

Hello, Today I went to top up my account for my upcoming bill and when asked for a payment voucher or credit card, I went with credit card and to my dismay and some irritation the automated voice said that I could only pay by credit card if I registe...

Porting

I set up a new PM account, PM texted me and told me to check that I provided the right account number from my old provider. I cannot find a place to check that information on the site. My phone is getting data, making calls and some texts but cannot ...

Referral friend

I want to know how to set up my friend referral which was done some time ago. . The lady in the store helped here but she doesn't the codes and I signed Saturday but I know my code but I don't know what to do it so my friend referral will set up. We ...

Dtek 50

Has anyone been successful using blackberry dtek 50 with PM looking to change may parents over just want to make sure there hardware will not have any issue (radio frequency look like they area compatible)

Locked out

I am locked out of self serve and cannot have my password resent therefore cannot access the self serve information from my account. It says I need to contact public mobile but I can't seem to contact anyone.

Changes at Public Mobile Since I have been a customer.

Like many here, I have been a customer for almost 3 years since I started with the famous 2016 Fall Promo. I thought I would try to list some of the changes (both positive and negative) since being a customer. - US roaming options - implemenation of ...

Umidigi A5 Pro

Is the Umidigi A5 Pro compatible with PM in Ontario? I know they have a check to see if phones are usable but at the end of the check I think it should say either "yes" or "no" to compatibility and not just the data specs.

Resolved! Sim card Puk

I've inserted my new SIM card and now the phone is asking for a PUK to unlock it how do I find that?

Add on 1GB for US & Canada

I took a Data & Add on for 1GB (8.5 GB at 3G speed) for my short trip to US. Unfortunately,my phone never worked in the US during my 6 days visit. Kindly arrange the refund to my account as it never worked and due to this service failure, I had to bu...

How do I discontinue my service should I decide to

-=-= moderator team -=- port of Koodo number

I am trying to port my Koodo pay as you go to public using the self serve portal with no luck. It keeps telling me that the number is trying to port is unavaliable koodo number - 226-582-======public numbner - 226-582-======= thanks in advance [...

forgot password error

Hi I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled error when trying to reset password.

Really bad reception/ service near Drummondville, Quebec.

Phone calls break-up and fade. Really bad reception near Drummondville Quebec. Any Solutions?

Resolved! No voicemail number is stored on the SIM card

When I receive a voicemail, and i click on it on the notification menu, i receive the following message: "No voicemail number is stored on the SIM card"I checked under the setup / call / voicemail menu, and the "Service / my carrier" is faded (not ch...

Resolved! Problem with transferring my previous phone number

Hi,I have recently activated my New SIm with public mobile. I ask public mobile to have my previous number (that I had with Virgine mobile) and they did it for me. From that day, I can call or text with that number but no one can call me. it says tha...