Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been having issues with modifying and updating my credit cards on multiple Public Mobile Accounts. I have received the update creditcard email but cannot update my accounts. I have tested this one multiple cards on 4 different public mobile acco...
I purchased a sim card and phone plan. The sim card and plan were both activated and added in store by the associate. Everything activated correctly but my phone service would not work. Took the phone back into the store the next day and the associat...
I am not on autopay but they charged me $46 for renewal. I already put the number of payment voucher that I purchased. I would like the debit card payment to be cancelled immediately as I never did it. It’s unauthorized payment.
Sorry if this question has been asked (I did try searching for it but was unsuccessful). On the $10 plan with 50 minutes. I looked at my usage history and was charged for minutes for calling out but there was no answer. I was charged 1 minute per di...
Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number. It has been over a weeks and there are no further updates or number to call. An...
How do I move kudo number? Tried self serve but didn’t takebrent
I just got a new huawei phone and it keeps asking for sim network unlock nck. it's the same sim card i've used since I've been with public. it's been years. I had to cut the card down so it would fit my phone and the phone does recognize the card but...
Hi, I'm currently on the $25 unlimited talk, text, and 1Gb plan. Are we allowed to send photos through text messages or is it only texts? The reason is my previous plan on Virgin didn't allow me to send photos through text messages. If I wanted to, I...
Got an email with link from CICIC Research for a survey - is this ligit or phishing?
So.....I am confused. For years with any other cell company, I call 800 numbers. Even when I had no long distance - there was never a problem. These are not long distance numbers. Today, a couple of days after I sign up with Public - I dial a number...
I can't receive calls . From Friday until now .and I sent 2 massage for help I never hear
So I noticed my account shows a credit of $5 after (I'm not complaining) that I can't seem to work out yet. Because I've experienced this anomaly in reverse of credits disappearing (and then corrected) a couple of months, I assume this will also get...
my name is kelly-lynn lustig, account number =====i am unable to transfer my koodo number, 226-=====to my new public mobile account. great company so far by the way. as long as i dont encounter other technical difficulties. as this koodo number is my...
Bought a SIM card at Walmart yesterday...still NO SERVICE today...the Walmart rep set up the PM account and ported my number from SPEAKOUT mobile. How can get help with this issue?
Hi, I recently lost my phone. I purchased a new sim card to use with an old phone, however; I never set up my self serve account when i first signed up to Public Mobile, which means i cannot set up the new sim card to my account. What do i do to re...
I will go back China for 2 weeks,can I just remove public Mobile SIM card for 2 weeks?While in Beijing put new chinese SIM card ,when I come back to Toronto and then switch back public Mobile SIM card?Does the public Mobile charge roaming fee or an...
Hi,I previously have auto pay set up but a few weeks ago, I attempted to change the credit card. Not only I couldn't able to change my credit card, I now no longer able to add a credit card to my profile or make a simple payment. I searched the com...
I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!The plan shows up under self serve
Is there any way to check how much data I used last month/previous months? I can see line-by-line historical data usage, but I wasn't able to check how much I used in total for the month and I forgot to check on the last day of the cycle last month. ...
I signed up a month ago and still can't log in to my account. I need to pay. Help?
Hey all, I was referred by a friend for public mobile last week, I got into the deal and I got $25 in my account. It's not there anymore. It was supposed to be applied for the first month's bill but its gone. Can someone help me?
Hi, I am having problems and I’m tod it’s a porting issue. How do I get this fixed?
Hello, I am in the public mobile, but I filled in the wrong MEID, but the phone can not set APN, can not access the Internet
Is it possible for someone to help me remember my email address or change it to the address I use the most?
Hi PM,i activated in Walmart store for a 2nd phone: 15$ plan with 100 min talk, unlimited text and bonus 250 MB data.i used this on my old I Phone 4 issue: No Cellular Data ???any idea why ? thanks.
Is this deal still on? I see it still showing on public mobile page.
Do you own one ? What do you like/dislike about it ?
I use EC weather app which provides weather alerts and gives weekly and hourly weather conditions.
how to change my phone number
Hi Community Members,I am a new user since March 23.I checked my usage history and noticed 5 outgoing calls to 778-580-4001. The 5 separate calls ranged anywhere from 22 seconds to 3:37 for a total of 5:45 minutes. These calls were all made on March...
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