Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently switched phones. My data was working fine before I switched. My data is turned on and there is no data limit set but data does not work.
I set up Auto pay when I set up my account and it didn't work and you cut off my service! Wtf happened? I had to make a payment through self serve to get it working again and now I have a balance of 20 bucks and no idea if it's going to work next mon...
Hi guys, im trying to port my existing cell that was issued in Ontario to Public mobile. I am now in the Yukon. I get a timeout notification on the payment page and so i am not able to complete the request. Is there anything i am doing wrong?
Recently got a new credit card due to the expiry date being changed. I was signed up on Autopay beforehand, but when trying to change cards I got the following error message:"Unable to Process Transaction Sorry, your credit card transaction was denie...
I travel to the USA Bellingham. My question is I cannot receive texts from the USA or send texts to USA. Does anyone know if I have to do something on settings to correct this or any ideas would be more than welcome. Thanks
I paid my bills been great client since the beginning of the company np everyone happy so to day I go to place a call to a professional person on 2 separate lines n got resticked yet still working for everyone else
Hi, I'm from Canada but travelling in the US. I don't know how to access my voicemail to change my greeting so that it explains that I can't receive my messages. (People are still saying they hear my old greeting and can leave a message—it's just tha...
How come I'm not able to make calls or anyrhig? I made a manual payment through *611 with my CC but I still have no service. I sent a message to a moderator 4 hrs ago and no reply or solution has been made. This is the second time this has happened t...
On the day I signed up with PM I see there are two charges for a full month of service. Why did this happen? I have also setup the auto pay feature, but both charges to my CC were for the full amount and not with the $2 discount they say you get for ...
I don't see my question on the board
My daughter's service is suspended and she is about to lose her number. Her phone is broken so I don't want to pay the full amount. Can I pay to keep the phone number only?
My wife and I plan to go to Europe for 6 weeks next spring. I am currently on the 5GB, $40 plan while she is on the $15 one. I have 1 referral credit and the autopay credit. Is there any reason I couldn’t (or shouldn’t) drop to the $15 or $25 plan ...
@CS_Agent How do i set up my *611 4digit pin
Hello everyone. Now that I’ve done one trip into Michigan and Indiana I want to check my phone usage in the USA. I can see how i can check my data but not the calls. I have the 60.00 dollar plan. Thanks don
I renewed my plan on the 13th and have a 5 gb data limit. I got a text to say I have reached 75% of my data limit. I tried to log in to self serve last night and it wouldn't load- I know upgrades are going on atm, so could this be a glitch in their s...
Hello community, I know there is a recent update for Selfserves My Account with new look, but I just noticed that my promotions are gone. The error message is "An unexpected error occurred during fetching of applied promotions."... Wondering if it wi...
I need to cancel my plan, can someone help. I have autom renew on
Payment made today but not applied,and I can't access my account,haven't been able to since I got the phone card a year ago,can someone please help
I paid with a voucher and the funds do not show up on the screen. yet it shows in payment history Edit by SD08: Post moved from announcement and title edited to reflect subject
Selfserve page not opening this morning - latest check 10:45AM PST. Anyone else having the same issue?
Hi everyone, Is there any way to export your usage history or usage details to Excel/CSV for archiving? There doesn't appear to be any simple way as one page is shown at a time and the table formatting probably wouldn't copy and paste directly over. ...
Just noticed in the local paper, I know old school right, that London Drugs is offering free PM sims with instore activation.Not sure if it is all London drugs but this is for the Edmonton area.
OUTAGE IN CALGARY? No Cell SignalIs there a network issue in Calgary? iPhone not picking up a cell signal. Have confirmed that cellular data is on / no airplane mode etc. Still searching for a signal. Near downtown with strong reception. Anyone...
This is a guide from Aug. 20, 2019. Porting an existing number from Koodo monthly plan to PM. Procedure A: SIM Activation 1. Buy a SIM card ($10) online or at a participating store.2. Activate the SIM by filling in all the info on this page. https://...
A few days ago a friend activated a PM account at Walmart - I had had asked him to please ask the Walmart associate to enter my PM cell number for the referal. My friend just advised me that the Walmart associate told him that the refer a friend thin...
can anyone help me to get my old public mobile phone number?
IOn 9/14/19 I signed up for and paid for two add-ons. A US Roaming 1GB data (10 day) and a US Roaming Unlimited Talk (10 day). I have the print out showing them When reaching my destination in the US, I discovered the US Roaming Unlimited Talk (10 ...
I have my old account number and I have my original SIM that I bought but it says invalid sim because I guess it can be used once per account. I have my old account that I have not made payments to which ended up deactivating itself and I lost my ph...
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