Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi; i forgot my security question and I've been locked out
In late March, I acquired a refurbished / unlocked phone from an online retailer. Public Mobile SIM card arrived soon after the phone. Just put the card into card slot, input the network parameters and bing bang bong - connection - right? WRONG.Over ...
Hello, I have 4 family members and I would like to sign up for 4 individual accounts. 2 of these 4 are minors. Can I be the owner of all 4 accounts and register all 4 accounts under one email? I do not want to sign up for a family plan. Also will I ...
I own 4 phones that are unlocked. We are with Virgin Mobile.Are there any savings if you start your account online? or do you get any discount with 4 users? If there are no savings in doing the setup online, I will go into Walmart today, thanks
Hello I'm locked out of my account I forgot my password and question. I just want to add data
I do not know why I am unable to accept calls from telemate because it worked before back in February when I was calling from telemate the phone calls always went through but my brother's phone calls can't go through why is that
Hi,..So.I was wondering if anyone has actually been given $20 a month for something as simple as asking or answering a question?
I just called the self serve Public Mobile number from another phone. It asked to enter my phone number and I did. And it went straight to my account. And i was able to make a payment. It never asked for a PIN. Why is that? Is there a setting to make...
I am activated but can not put in my voucher to process payment
Hi, I really need your help. I forgot my password in my account, I try to answer my security questions but, I didn't get solutions. And I also have to cancel my plan, because, I'll leave Canada for 3months. And after 3months, can I start my plan?
Question about the $50 plan, when the 8gb of data u get runs out, does data discontinue completely, or do you still data at a slower speed?
Hi, I am unable to login to my account, I tried forget password but it says not user deleted or whatever. I needed to update my information How can I get a customer service or admin to help me?
i didn't find answer how do we post, a user wrote@user wrote...................how do we do that ? thank you.
I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.
I signed up two days ago and am using on old Blackberry 9900, which I know is not supported. Everything is working fine with the exception that all calls go straight to voicemail (the phone will not ring) I have tried everything I am able in the phon...
Hello, I need help to activate my card,I have done the process a couple of times but when is in the area of payment it can not process my payment, I contacted my bank and they said is a problem from your side
HiI tried to order a sim sim card online. I entered the shipping address correctly and clicked the button which shows shipping address same as the billing address. I also entered my card details. But, it shows later that the zip code doesn't match th...
Keep getting the message "Could not activate cellular data network" when I try to use data. I have reset network settings, but still not able to use my data.
This phone is 4G LTE enabled. Is it compatible on the PM network?Thanks.
Hi there! Just moving back to Canada after 5 years away and need a new cell plan. If I sign up for the $15/month plan what can I expect to pay in the extra taxes/fees each month? Thanks in advance!
Hi there, My plan is expired but when I try to top up it says ‘your account has already enough balance.’ Has anyone dealt with this issue before?
I purchased (Qukitel wp6) a few days ago, the network is perfect but the data not working, the problem is to contact the to a moderator to amend my problem I should use the IMEI of the phone which is not identified by the Community system I tried hun...
I entered wrong email when I registered. How I can edit that?
I have recently switched phones and wen it came time to top up my account to renew my unlimited 50 I did so but now it won’t let me call out and says I don’t have a long distance plan but wen I put the sim back in to the original phone it lets me cal...
Hi! I’m struggling to find information about being able to renew a plan early; I’ve been stuck in quarantine at my parents and unfortunately the internet isn’t the best, I was wondering if there’s a way to renew my plan entirely, as I’ve already purc...
When I managed to chat with a public mobile agent he advised with canada post delays to purchase a SIM card directly from a store that’s open. The only one London Drugs has says pre paid. Will this work when I set up a $15/month plan?
Hi, I have been on my Uncle's family plan for the last couple years. I am now switching over to Public Mobile. I want to keep my phone number. I have told my uncle that I'm doing this. He gave me his account number with Rogers.I got a text from Publ...
I'm not sure if I'm missing something or if my account isn't configured correctly, but shouldn't the system be reminding customers when their credit card expiry is at hand. Most autopay systems do this. In our case, my son's phone just quit working...
My husband is considering leaving Bell and signing up with this company. If his phone has issues is there any warranty? Also, I’m on the bell account and my phone will be paid out in Oct. Can he still keep his bell account until I’m ready to join?
