Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how to start a new account in public mobile

I am brand new to the cellphone world, have the questions:1. what type of cell phone I need to buy to use public mobile services?2. where can I buy a SIM card? I am located in Kingston, Ont, do you have a store in the area?3. if you need to ship the ...

Can't receive any text messages

Hello, I can no longer receive text messages from anyone.Data and phone services are working. People receive my texts, but I don't receive theirs. Thanks

Transfer phone number

After setting up my account and completing all required fields, I received a text from public mobile asking that a go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. When I clicked on the Publicmobile.ca link, the...

Resolved! Samsung Galaxy A70 on PM

Hi everyone, before I buy a new phone (Samsung Galaxy A70) online at the Samsung website, I just want to be 100% sure that my PM SIM card will work on that phone. Does anybody here have this phone and using it with their PM number? Please let me know...

Where is it the $25 and 30 special sale that was being offered recently

I recently saw the sale for $25 and $30 saleand cannot find it now.I`m getting really fustrated by this system, even though a gave a good review in the survey they are doing.As tech savy as I am...its really annoying to have to constantly sift thoug...

Password locked out

I have been locked out of my account. I messaged moderators and they sent me a new Password when I entered it it said it was not valid. I than messaged them again and they sent me a reset password link which also didn't work I kept getting invalid p...

Phone was stolen.

Bought new phone that is the same as the one stolen and new SIM card. Went to my already set up account and followed procedure to change SIM card number but the system is refusing my attempt to put in new SIM card number. What do I do???

WHY IS MY DATA "ON HOLD" WHEN MY USAGE CLEARLY SHOWS THERE IS LOTS LEFT???

Public Mobile...yes your monthly plans are CHEAP. Apparantly so is the software you use to monitor, tether and cut off (on hold) data service. I purchase your biggest plan that comes with 8.5G of Data because I need it. I gluttonously consume Data. W...

Picture message text

A buddy just tried sending me a pic phone said unable to download. Does the 35$ a month plan not include picture messaging?

Resolved! Payment processed, cannot make calls

Hey folks,. My payment was processed a few days ago and every time I try to call I get a message that I do t have an active plan...any ideas?

25$ pre paid plan

I have been auto paying since dec 2018 , 25$ plan, but I have never recieved any data and I do not know my so called 4 digit pin! ive tried everything and I cant get through. Today I just noticed that my plan is supposed to come with 500mb of data bu...

Website Provincial Calling + Text - No Data = 10.00?

Hey If you go on the public website to build a plan and select Provincial calling + unlimited international sms and no data it says the price is 10.00. Is this valid??

Anyone else having problems logging into their online account ?

Anyone else having problems logging into their online account ?It's Tuesday, 7:15pm and I can't seem to login to my online account.

Omg my account has been suspended please help

Hi guys , I really need help !! My plan I changed from 25 regular to 25$ with the 500MB Internet one with referral it should cost 21$ so it supposed to start from today ! But when I checked my phone it shows I have 10$ plan and I am not eligible to g...

Roaming in Canada and Plan upgrade right after autopay done for previous plan ?

Hi, If i upgrade my plan to next plan though i just paid for current plan via autopay a night before, will i get credit or refund towards the next higher up plan, example if i just paid $25 and switched to $40 plan next day will i get refund or cred...

How does US roaming add-on work, re phone number

My cellphone number is in Nova Scotia. In July I will visit siblings in California & Oregon. If I get the US roaming add-on (to my $10/mo. plan), and they call me, or I call them, while I'm in their localities, does my NS phone number count as long d...

Resolved! Transferring From Telus

Hello, I am transferring from Telus, however each time I try to import my phone number, the page times out. What do I need to do to keep my phone number? Thank you.

Resolved! Switching Plans

Hello,I have the ancient plan, $120 per 90 days----12GB, unlimited text and provincial talk.is it a good idea to swicth to the new promo 30day 4.5GB plan? my old plan is hassle free and no suprising fine print that can increase the fee at later date....

Does Public Mobile support SMS-to-email?

From what I'm reading, they support the feature to get incoming email messages via an mobilenumber@msg.telus.com email address, but can you send outgoing SMS messages to an email address similar to how Bell has their 6245 option?If yes, then here's a...

Resolved! Old Phone Number Needs to be Ported from Koodo Mobile

Could someone port my old phone number from Koodo Mobile? I'd like to keep my old phone number. Thank you!

Resolved! No $2 Autopay Rewards

HiI activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?

What happens if I remove AutoPay with the Plan $25 for 500 MB + 500 MB AutoPay Bonus?

I activated this plan called "$25 for 500 MB + 500 MB AutoPay Bonus". I enabled AutoPay so that I got the extra 500 MB data for this month. But what happens if I remove the AutoPay now? Will it affect the current cycle and the extra 500 MB will be r...

When making a call, can we just show our phone number without our name?

Hello,with public mobile, can we make a call and just show our phone number without our name.I am talking about someone receiving my call that does not have me saved as a contact.*** Please note: I am not looking to call private ***Thank you

Autopay failed for past two months

Hi, My autopay has failed for the past two months and my service was suspended as a result. I have had to manually initiate the payment and seemingly lost the $2 autopay discount as well. The first month I had to change my credit card, but this month...

Data add on did not work at all

Last friday I recived a text saying that I have used 95% of the data included in my plan. Once I reached 100%, I purchased 200 mb and later on, I purchased another 200 mb when I found out that I am needing more data. Soon after, I received anoter tex...

@Moderator_Team Help account temporarily suspended

How can I reset my 4 digit pin .. I added $43 dollars it's on my account and I'm still suspended

Resolved! Changed Plan - Now autopay did not go through

I changed my plan to one of the new plans offered. I chose for it to be changed on the renewal date (a couple of days ago now) as I read that would eliminate most issues with plan changes. My account is set for autopay with an up to date credit car...

$15 plan (100 CDN minutes) - Buy add-on 500 ($5) -- what happens in month #2?

I just purchased the $15 plan (unlimited incoming, 100 mins outgoing Canada). If I purchase the add-on 500 minutes ($5), how are the minutes used up? e.g. If I use 200 minutes in month #1, and 90 minutes in month #2, is this how the minutes get appli...

Resolved! More amount charged

Hello,I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my...

Attempted to activate SIM Card, now system says "Invalid SIM"

Hi guys,I attempted to activate a new SIM (bought from Walmart) through the activate.publicmobile.ca site. Everything was going well and I was able to choose a number. But then after I verified payment information, it timed out. I tried to go back to...

Community

Forum Posts