Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was just reading some past posts and there seems to be a problem with people freaking out when they see it in their selfserve and some of them getting really upset about it. Then people from community ask if services are working as usual and if yes...
Hi, I have a 15$ monthly plan with 100 minutes outgoing calls. I'm confident that I haven't use 100 minutes, but I can't just prove it because I can't find any decent report.At the same time, there's a weird message when I try calling saying that I'm...
Is there any secific place to buy cheap cell phones, especially Iphones.Kids now a days like to have Ipones only, however they are not cheap!!
Hello,Was going to pick an add on but say this message and got confused!!There is this blurrb about:Calls made to numbers starting with the following six digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and...
Cannot submit a self serve password reset ticket using the link provided by the bot as my community credentials are not accepted at the login screen. I can provide the Pin I set on the account however all other details are forgotten. What are my opti...
Just a warning about something I recently discovered. If you try to use a different card for an add-on (in this case, I used my work card to pay for an add-on I needed for work), it replaces your auto-pay with that card. I didn't find this to be at...
How do I change my phone number online ?
Can you guys image.. I bought a SIM card through Amazon and received it yesterday.. I enrolled this morning but the deal was over... can someone help me. I want that plan because I travel a lot in the US. Please please
I can't able to send text messages to one number and that number is also public mobile.
Can you add a USA data/talk/text add on plan to a grandfathered $10 plan?
I recently joined Public Mobile and started with a $25 plan. This is scheduled to change on October 28 to a $10 plan. Will this change be honoured given that the $10 plan has been withdrawn? Any idea what will happen on the 28th? thanks
I was advised I receiveed 1 gig of data as a bonus, I logged into my self serve and seen the one gig add on however once my data that was included in my plan finished the one gig was not applied and now my account shows I have no data. I also note th...
UPDATEWow, the community is AMAZING! Thanks so much to all of you for your help. After reading all the replies I tried out a sim card I had for lucky mobile and the blackberry works fine so far after their customer service line told me it was not co...
I noticed this when I logged this morning. Seems to also include calling to USA. I will just add that for $60, the US Roaming plan that was canceled as of last night had much better value for the same price.
PM's recent Announcement kindly appraised the Community of successful troubleshooting efforts, some improvements, and some bug fixes. I offer congrats - good job folks! - and I hope to see more of this stuff in my future with PM. And I address my su...
Hi, I bought a sim-card on Sept 15, 2019, with a $25 plan in London Drugs. I was told then about a promotion that applies to my plan. It should be a second month for free. But it's not written about it in my self-serv account. Moreover, I have the f...
Hi all, I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and...
How does one Reply to a Private Message? Mark a Message as Read?
What happens when you exceed the given number of minutes on a Plan? Cutoff? Cutoff with warning (when)? Overage charge (how much)? Likewise for limits on data. Thanks.
Hi! I was on $25(1GB) Plan for the first month and I loaded $40 to upgrade my data limit which got added twice due to no notification showing on the website screen that once the money has been added. So, in spite of loading $80 from my credit card, ...
i lost my sim card and i get a new one but i face difficulty in transfering a old number to new number and also i dont have a public mobile accout and i also forget my e mail address amd also that number i am using is 10 year old so please let me kno...
HelloWhen I was setting my account today,I fogot my referral code of my friend at that time.so i did not enter referral code. my fridend referral code is xxxxxPLEASE APPLY Referral code for my account discount . thank you edit by mimmo removed r...
I lost my phone and when it was handed in to Lost and Found the SIM card was gonne. I bought new SIM card, kept my number and account etc following instructions from this community. Now I need to know if the person who stole my old SIM card can use i...
HiMy name is xxxxxxxxxxxxxxxxx.I am refer to one of the my friend on 5th of September 2019 ( Thursday)but I don't get any rewards from public mobile. I already talk with my customer service representative but she told me sent the email to public mobi...
will my $10 plan remain or what?
USA 250 mb of data used in first 5 days. It will not allow me to add more I'm in the USA and need more data for maps etc... what can I do ? Help!
I pay for 1 GB of data a month. It's worked for the last 3 months. I can no longer connect to it. I've tried fiddling with the settings on my phone (Samsung s8) and still cant get it. Any ideas on what the issue maybe. It's not used up as I just star...
If I want to change phone number, Transfer a wireless or wireline number from another provider, How much do I need to pay for ?
Hi all, I have a $15 plan since April this year with 100 min Canada-wide talks and unlimited incoming calls and autopay. However, today I found out that I am no longer able to make a call: when I tried to call my spouse, my phone told me that "long d...
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