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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No option to add a new credit card/remove old one - Autopay

Hi,so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someo...

lost the sim card please help

l.

Frustrated with lack of places to buy sim cards in Montreal

Hello, So I understand that things are just opening up around the city. I went to 3 places, 2 listed as places where you can go for Public MobileThe Cathedral on St Catherine's - usual kiosk was closed.Koodo in Eatons Centre - did not have Public Mo...

Resolved! Migrations deals 2020

Hello, I am somewhat new to public mobile and was wondering if there were any migration plans to Koodo and Telus. I am liking public mobile as I moved from freedom however the 3g speeds are something that I need to get my self-use to. If there were ...

Cannot Port Number

Hello, I am trying to get Public Mobile to work on my existing Petro-Canada Mobility Mobile number.Here's what i have done so far.Purchased a Public Mobile SIM (at Walmart)Headed to the "Activate" section on this website.Filled in SIM details, accoun...

Outage in Lillooet, BC

The mobile cellular network in Lillooet, BC has been out since yesterday morning.

Resolved! no phone service only wifi

I signed my husband up for Public on June 12, thinking it might take a bit of time to connect to this service. It still hasn't connected although his phone says he's connected to the Public mobility network in the cellular settings. How do I get the ...

Resolved! Tx PC Mobile Number to Public Mobile

Hi, I just joined Public and I want to port my PC Mobile number over and it said to ask a moderator, can someone help me please? Thanks.

network problem

My plan is $25, comes with 1GB data, Apple mobile phone, but I can not use the data network

Resolved! Emergencies Alerts and PM

Hi All, I have spent some time reading and trying my best to understand how Emergency alerts work and I still have some questions.I understand that the phone has to be LTE capable. What I can't find the answer to is if it has to be ON an LTE network...

Resolved! My Galaxy A71 isn't getting security patch updates.

last month I bought a new phone, but I noticed that I wasn't getting any new updates which I am supposed to get. I went to Samsung customer support and they told me my carrier is supposed to push the updates. so can someone explain how I can get the ...

Cannot make out going calls!!

Hello, my moms phone is connected with Public mobile, it has been over a week that she cannot make out going calls, the message she gets is “you don’t have a long distance add on and this call is not covered by your plan”. Now my mom was in the hospi...

Resolved! Outgoing calls to NS that I did not make

When checking my usage on my account I've noticed several outgoing calls from my cell phone number going to 902 580 4001 in NS. I have never called this number nor do I know anyone in NS.Please disallow this outgoing call going forward since it's no...

Resolved! complimentary 1GB data add-on expired?

Hi, a while back I received a complimentary 1GB data add-on. I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time. Yesterday, I ran out of data on my normal plan, and was assuming that ...

Resolved! unlimited text and talk canada

I need to know which plan has unlimited text and talk for Canada.

Two Phones - One Account or Two?

Hi All,Just joined Public Mobile. I would like to transfer and register a second phone that was with the same provider and account. Can I add that phone to my new Public Mobile Account or do I have to create a second account for the second phone? Tha...

Resolved! Recent new customer to Public.

After a very frustrating year with Bell Mobility I decided to try PM. I must say I am very impressed. Service to date has been fantastic. I especially like the View my Usage page as it gives you a very detailed description of my phone usage. Bell did...

vioce mail

why you count as outgoing minutes when I hear the vioce mail , The plane is unlimted incoming call , vioce mail and texet .my phone #**********.

Reactivated SIM

I'm hoping to use my old PM SIM to reactivate my account - but its not workings - thoughts?

Is "MY Account" down??

Is it down. I only get a white screen on my iMac and iPad. Lower mainland BC.

Resolved! Unable to make long-distance call to Germany

Hello, I have purchased the $15 400-minute long-distance add-on and I wish to make a call to Germany, specifically, the Deutsche Bank international student help line at +49 (0) 69 910 10006. (I also tried their ordinary English information line at +4...

Getting started

Hi. I went through the process to activate my new sim card and choose a plan. On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout. I verified that my...

Resolved! Delayed Reward?

Over the weekend I activated a new phone with my referral code around 930PM, though didn’t receive the reward until 12PM the next day. Is it typical to have a delay in receiving a reward?

only can make emergency calls only

I went to put time on my phone and it says emergency calls only. How do I put time on my phone when it says that.

Data Usage

I changed my plan 4 days ago from 4 gigs to 8 gigs and I still have 4 gigs

PASSWORD CHANGE

Can someone please tell me why I keep getting phone calls telling me that I have to change my password? I have no idea what this person is talking about and what password has to be changed and why? It would be nice if this robot could be more expla...

Resolved! Cannot make nor receive calls

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago

Free International Texts

Resolved! Free International Texts

When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?

Resolved! Re: Receiving calls from Mexico

Just posted a similar question. My friend actually called his carrier who was told that my number did not exist. Did you ever resolve this?

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