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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2267 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34263 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Resolved! Self-Serve is disabled

Hello,  I am trying to log into my account and it keeps saying it has been disabled and both mine and my husband's phone are not working.  We renewed our plan last month and always do the 90 day plans and I haven't been able to get ahold of a moderat...

nelliott17 by Good Citizen / Bon Citoyen
  • 2914 Views
  • 18 replies
  • 0 Bravos

Resolved! Roaming call plan

I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is ...

scarlett_dong by Great Neighbour / Super Voisin
  • 874 Views
  • 3 replies
  • 0 Bravos

Resolved! International calling add-on :refund required

Hello I purchased the INTERNATIONAL add on, only to discover after pruchase that there are only a few countries that can be called using that add on. It is not spelled out clearly when purchasing, and of course one assumes that INTERNATIONAL means......

Flashdance by Good Citizen / Bon Citoyen
  • 2087 Views
  • 19 replies
  • 0 Bravos

Resolved! Clicking link to reset password results in page showing expired

Hi all, So I just want to reset my password in order to access my online profile.  Here's what's happening:- I click on Forgot Password- I enter my email address 2x- I enter my answer to the security question- I click submit- The system tells me that...

dogstar by Great Neighbour / Super Voisin
  • 1362 Views
  • 8 replies
  • 1 Bravos

Resolved! Community Reward

How does the community reward work? Is there a certain number of questions or replies you need to have for it to work? 

Oliviamolloy by Great Neighbour / Super Voisin
  • 2168 Views
  • 14 replies
  • 1 Bravos

New plan for $60 for 10GB Data at 3G Speed

There is new plan under plans and add-ons for $60 but it is not advertise under plan section.Plan Details:$58/30 days with a $2 AutoPay reward activated (Reg Price $60)30-day plan10GB of data at 3G speed4Unlimited Canada-wide and U.S2 TalkUnlimited I...

Tom19 by Good Citizen / Bon Citoyen
  • 981 Views
  • 4 replies
  • 1 Bravos

Resolved! Puk code

How do i get my puk code on public mobile 

Royalhighness by Great Neighbour / Super Voisin
  • 1384 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I get a new phone?

I am new to Public Mobile. I assumed like my old provider, Telus, that when the time came for me to get a new phone I could do it through this Public Mobile. So do I just buy my phones at full price now from Apple and set it up through here? For 15 y...

Sunspots by Great Neighbour / Super Voisin
  • 1783 Views
  • 11 replies
  • 0 Bravos

$60 Canada US plan

So it seems PM has removed the $60 Canada US plan. There was no mention of being for a limited time. I assumed it was a full time plan. Glad I got it. Sadly a family member who was going to join next week when her Rogers plan was done can't. Hopefull...

tehowennathe by Model Citizen / Citoyen Modèle
  • 2241 Views
  • 17 replies
  • 1 Bravos

Device is blocked, enter master unlock code

Hello, I have recently ported my number over from Chatr to PM and bought a PM sim card.I noticed that the service was removed under Chatr, and upon putting in the PM sim card and restarting my phone, my device said that the device is blocked, please ...

selvakalvi by Great Neighbour / Super Voisin
  • 10115 Views
  • 5 replies
  • 0 Bravos

No service on iPhone 7

 Ever once and awhile my iPhone says no service, phones updated, tried restarting it. Taking the SIM card out for a minute and nothing helped. Put the sim in my android phone and works fine. Any ideas as what it could be?

Bradp75 by Great Neighbour / Super Voisin
  • 1395 Views
  • 8 replies
  • 0 Bravos

Resolved! Pay more than my bill

Dear Sir/Mamwould you please clarify to me, why the bill come more than the pervious months

Reham by Great Neighbour / Super Voisin
  • 1322 Views
  • 7 replies
  • 0 Bravos

60$ 30 Day Plan - US Roaming?

Hi All,Can someone explain clearly what this plan mean?Is it a correct understanding that:* Talk and Text  - if I'm in the US, I can make/receive calls and text messages?* 10GB data will both work in the US and Canada?Looking forward to getting this ...

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beehjae by Great Citizen / Super Citoyen
  • 1709 Views
  • 13 replies
  • 0 Bravos

Number Change

Hi there, I just changed over from Koodo Prepaid and I had a number and I want to keep it. I just changed over to Public Mobile and I clicked on change number, but it said my number was not eligible. How do I make my number eligible? Can anyone help ...

Karendevries by Great Neighbour / Super Voisin
  • 1170 Views
  • 5 replies
  • 0 Bravos

Thanksgiving Deal

Am I the only one that is disappointed in the lack of special plans being offered for this weekend? I was expecting something, feels like I got coal in my sock....Saw people mentioned a different $60 plan but do not see anything like that. 

krazykiwi by Mayor / Maire
  • 2869 Views
  • 18 replies
  • 1 Bravos

Resolved! New phone, old sim card?

Hi, Just got a new phone. Can I put the old sim card in there? or do I have to order a new one?Thanks.

Tetrovski by Great Neighbour / Super Voisin
  • 1783 Views
  • 5 replies
  • 0 Bravos

Change phone number questions

Is changing your phone number free?Is it true you can change it once every billing cycle?Each time I try to change my number it only offers a certain area code of numbers not like when I signed up, how do I get more area code variations? Thanks.

QRWN by Great Neighbour / Super Voisin
  • 739 Views
  • 4 replies
  • 0 Bravos

PUK

Dear Sir,Please me a PUK code because I can not open my Sim card,it was locked,asking PUK.

Error changing phone plan

Anyone getting this message when they are working around trying to change plans? My page didn't come up with my plan or options to select for new plans. If I clicked one of the menu options it made me re log in, and if I clicked see more options this...

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Tman by Good Citizen / Bon Citoyen
  • 791 Views
  • 5 replies
  • 0 Bravos

Resolved! If expired for almost 90 days, is old plan still available?

Hi there. I was on the newly-vanished US roaming plan ( Canada/US talk, text, data plan, 8.5GB 3G speed data in Canada, 2GB data in US, $60 per 30 days). I let it expire at the end of September, so I understand I have a dormant account for 90 days an...

dollardaver by Good Citizen / Bon Citoyen
  • 1188 Views
  • 5 replies
  • 0 Bravos

Resolved! data is not working

Hi, just changed from Acer Liquid to Asus Zenfone 3. Everything was fine on Acer, but now with the new phone the data does not work anymore. Went through all the procedures with APN settings, but no way.... Any ideas for solving that problem?????

Antje by Good Citizen / Bon Citoyen
  • 2230 Views
  • 9 replies
  • 1 Bravos

Problem with promotion code

When i try to use the promotion code pmoctober1 on the 60$ plan to get the 12.5gb  it tells me the codes invalid.  Also how do i reset my call in pin number? 

Sahkahnah by Good Citizen / Bon Citoyen
  • 991 Views
  • 4 replies
  • 0 Bravos
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