Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all,I am encountering a weird issue. My kids both use Public Mobile. When they are at school, they can text me (we all have 902 area code), but they can't text my wife (she still uses her old 604 area code). At home, they can send SMS (text msg) w...
Hello,I have a Public Mobile plan for myself, and I'm planning to get a new SIM card for a family member's phone, so that he can have a plan too. Is it possible for me to combine the bills so that I can make only one payment (like a family plan, I gu...
I just noticed that all of my recent posts that included the phone number to the Telus Port team have been edited and had the number removed even though calling it solved the issue. There is no "Edited by...." and a reason like we see when an Oracle ...
Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue: I can’t receive a password reset email to sign into my self serve account. How can I fix...
Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?
i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...
Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls. This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable. Ever...
Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...
I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...
Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable.
Help! My plan has been suspended because PM couldn’t charge my credit card. Called my bank, the card is fine and it’s the same one They’ve been charging for months. thanksJ
Please can somebody point me in the direction of a meaningful way of contacting Public Mobile - my sim (ordered 20 days ago) has not arrived and none of my tickets have been answered
I transferred my number a week ago and was able to call and text locally with no problems. However I found out today that my parents in the US have been unable to reach me through either calls or text since I switched to PM(almost filed missing perso...
The plan includes unlimited international texting. Does it work both directions? I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?
My buddy needs help with his phone ... He ported his old number to public mobile. He can call out but he cannot receive calls or any text... His old provider is Bell I did read it might take time. In the Public Mobile it does show his phone number...
Hello, I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call. The error message is: ''The # you have reach isn't in service'' Please let me know if you have an id...
My email was registered to receive one month free and 5G if I joined by Jan 15. I did and eventually I received my free month reward but not my 5G and I’ve waited 30 days. Now what?
I recently changed from the $50 plan to the $15 plan. I had problems with the transfer of the plans and then it got resolved. Then i was using my servive and all was good until i hit the limit of calls.. and now when i make a y call it says it cannot...
Hi all, I have been a customer of Public Mobil for about a year now. Up until now I was really enjoying the coverage and lower cost plans. However, 2 days ago my SIM card was hacked - I don't know the full details of this but from my understanding it...
I purchased usa minutes for my daughter and it is not showing up on the plan. They took my money but there is no record of the plan on the account. When I purchase the 10 day plan before it showed up right away.
