Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
What is the difference between the total rewards earned and the available funds on account, where does the latter come from. I thought they were the same thing but the 2 have been added up... so I was wondering where are these available funds coming ...
I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public. In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for a...
I set up a new bank account but I have the same card number, so will my payments automatically come out of my new account? Or do I have to contact somebody to give my new account number?
Hi, I am new here and I just wanted to make sure that there were no promo codes to enter for this one. I subscribed 2 weeks ago before activating my account today. I know it will be effective in 30 days but I am wondering if it is all automated or if...
I've seen variants of this problem elsewhere on the boards but no firm solutions: -I have AutoPay on multiple accounts and it has been working well until today (when one of the accounts was due to autopay) and I haven't been able to call/text/surf.on...
I just signed up today and was charged one charge of 17.25 and another of 14.95. (I got the 15$ plan for my daughter). Strangely, after I activated, I also got 2 of the exact same emails telling me I was activated. I really don't want to be charged t...
Yesterday, out if the blue, I could not send it receive SMS messages from my brother without having data or wifi on, but I can text other numbers?Is anyone familiar with this problem?
Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently regardsSoudeh
I have 300 long distance minutes. But I am unable to make a call to Guyana. When I 1st bought this add-on, I made a call, but now I am unable to. Any reason?
just (2 days ago) switched to public from virgin, Incoming calls go to another virgin #. Outgoing calls and texts are okay, what to do ?,can sim card be reflashed?
Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were se...
Hi all,I am encountering a weird issue. My kids both use Public Mobile. When they are at school, they can text me (we all have 902 area code), but they can't text my wife (she still uses her old 604 area code). At home, they can send SMS (text msg) w...
Hello,I have a Public Mobile plan for myself, and I'm planning to get a new SIM card for a family member's phone, so that he can have a plan too. Is it possible for me to combine the bills so that I can make only one payment (like a family plan, I gu...
I just noticed that all of my recent posts that included the phone number to the Telus Port team have been edited and had the number removed even though calling it solved the issue. There is no "Edited by...." and a reason like we see when an Oracle ...
Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue: I can’t receive a password reset email to sign into my self serve account. How can I fix...
Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?
i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...
