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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My account

Forgot password to my self serve can’t reset password can’t get into my email inbox for the link.

Resolved! Device compatibility issue

Hey there? I presently have a clunker IPhone 5S unlocked from bell on freedom mobile but im frozen when I comes to switching to public mobile as I don’t think my phone will work however I don’t have the ability to Upgrade my device due to financial ...

usage wrong in overview compared to usage history

Hi,My son's phone is constantly running out of data. I assumed it was him, and would buy addons.The last addon i bought was 200 megs - on Oct 8.The overview shows 195/200 used.However in the history - he has only used 159 megs.How can this be? I knew...

T-mobile settings

So, I have the $60 US Roaming plan. It defaults to T-Mobile, but nothing works. If I force it to AT&T, talk, text and data all work. Is there a setting for T-Mobile that I need to change?

Paid But Plan is Not Working

Hi there! I received a message from PublicMobile saying that my payment was successful, but when I try to text, call, or use my data, it does not work. Calling produces a message saying that there is no active plan. Help is much appreciated!

Resolved! Community rewards: August rewards(Sept.)

Can someone please tell me what day in September the August community rewards were awarded? As in when did they appear in your account? My renewal date was September 7th and if I remember correctly they were awarded late...and my community reward was...

Resolved! closing account

how do i close the account without porting the number?

spam

public keeps sending annoying and useless texts to my phone about autopay.how do i stop public from sending me their spam texts?

Resolved! Plan feature expired

I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my ...

Payment charged twice

I made a payment on my account in order to add money to buy an add-on. I was charged twice on my credit card. In my accound on Public Mobile, it only shows up once. How do I get a refund for this mistake? Thank you.

Resolved! Call forwarding

I'm needing to call forward the calls coming into my public mobile number to my home phone for a bit but I can't seem to call forward to any number! I keep getting the response "unexpected return from network" Does anyone know how to instigate call f...

Resolved! Payment happened twice, can I get refund of one payment

Hi, I am a visitor to Canada. When I tried to change the plan (35$) and made a payment, unforturnately payment happened twice (two time 35$). I may not use the network from next month. Can I get a refund of 35$?

no data on asus zen phone 3 android 7.1.1

Tried the solutions on the forum for setting the APN but no luck. Sim works fine on my old phone. Name: Public Mobile / Mobile InternetAPN: sp.mb.comProxy: Leave blankPort: Leave blankUsername: Leave blankPassword: Leave blankServer: Leave blankMMSC:...

Resolved! Porting from Koodo Postpaid

Hi,I just activated my PM sim card, made calls, text and used data. I went to the change number option in PM self serve but says unable to transfer number selected, help?

How do I change my ESN/MEID that I incorrectly put in my account information.

I have my account all set up. I can text and receive texts and call out but I cannot receive phone calls. I have possibly put in a wrong meid number. Can anyone get me going in the right dirrection . Thanks

Resolved! Changing plan issueI

I had a basic plan ($10 a month) and upgraded to a higher priced plan a few months ago. I no longer need the features of the upgraded plan. When I click CHANGE PLAN, I can not change back to the plan that I started with. The basic plan is not in the ...

Resolved! sim card not properly activated

I activated my sim card. My account all set up I thought. I received a text from public mobile saying ....To complete your request to public Mobile go into your account and click on contact us and complete the sim and activation form online. You will...

Resolved! Want to cancel public mobile account

Hi, I want to cancel my services because my device Lyf wind 2 is not compatible with Pm sim

Re: PUK code

How does someone contact them? Because my phone is also asking for a puk#

Can't receive calls

I just switched to public mobile, and now I'm unable to receive calls from others. I can still text and receive texts perfectly fine. I can also make calls perfectly fine. This might be because I might not have gotten my PIN from my previous service ...

Resolved! Suddenly cannot make or receive calls anymore

Hi,I'm in Montreal (QC). Right now, my cell phone can't receive incoming calls neither make outgoing calls (with message saying my plan cannot make long distance) when I was trying to make local calls. If I'm not alone experiencing that problem, so i...

Resolved! change email address

hey i am not able to change email address of my account. I changed the username but i am not being able to change the email. please message me if anyone can help me

Auto pay

How do i set up autopay? I was in walmart getting help with my account and my auto pay. We set it up on my credit card and for some reason it didn't go through, my acvount was deactivated. I know my card got accepted because i was able to top up m...

Public SIM card not working in unlocked US Tracfone

My phone died and I'm trying to replace it with an unlocked American phone, but when I put in the Public SIM card for some reason it says I have no service? Why? I thought I just had to stick in the card and turn it back on and would be good to go?

Resolved! US data roaming add on with a $15 plan

Hi, I’m travelling to the US next month so I won’t need to use my full Canadian plan (I’m currently on the $40 plan but I won’t use that much). Can I change to the lowest ($15) plan for next month and then still purchase the 1GB data add ons for US r...

Can't make calls since a August

Resolved! Won't transfer a Telus phone number

My husband ported my number to PM from Telus in error and then ported his correct number from Telus. Can you transfer my number? Can somene from PM private message me and I can give them the correct number to transfer. I called Telus and they said th...

public moble no service

Can someone please help me ,public moble was supposed to take the payment from my account today ;but there saying I have i need to load funds ,but the funds are there,they where taking it out automatically for a long time but today I have no serv...

Resolved! Re: APN setting with iphone 4 (ios 7)

Hey Guys; I have tried all the things you mentioned with APN, but i still canèt get my phone to send or recieve pictures on a MMS text message. It now works to access the internet on data, but still no pictures. Any ideas ? Thanks

Resolved! Add-ons only plan?

Can I get the US Calling add-on which is $8/10 days of calling (to Canada and US or just the US?) and then throw on the $10 500mb/data add on making my cost about $34 every 30 days or do I need a plan to add on "add-ons"? Also why did they take away ...