you don't have an active long distance add-on

[agaudrault]

My plan includes unlimited Canada wide calling, and I've never had problems making calls anywhere in Canada.

Today, I just tried calling a US number, and got the message "you don't have an active long distance add-on". I expected that I would simply be billed for the cost of the call rather than be prevented from making the call entirely. Do I need to pay for a monthly plan just to make one or two US calls a year?

Is there a way to make US calls without a paid monthly plan?

[HALIMACS]

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@kselmak wrote:

@agaudrault 

Postpaid service is kinda like jukebox, you only hear music if you put in a coin.

On the bright side you won't get any surprises and you don't have to worry how much it will be on the next bill, if it works it's already included.

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@kselmak   Prepaid service...  (knew what you meant though, great comparison - like it!!!)

[kselmak]

@agaudrault 

Postpaid service is kinda like jukebox, you only hear music if you put in a coin.

On the bright side you won't get any surprises and you don't have to worry how much it will be on the next bill, if it works it's already included.

[kselmak]

@agaudrault 

Add-on is very affordable and never expires, if you just make occasional calls it may take your years to use it up

For frequent calling i would suggest TextNow app, you can call out of bowser as well. Great service and calls are free to landlines in some other countries like uk australia Sweden etc

[HALIMACS]

In order to make calls to the US, while you're in Canada, you either need a US add-on or the $50 plan which includes US calling.

If you are regularly making calls to the US - - consider a web-based calling app for that purpose as opposed to an add-on or plan change. 

[Anonymous]

@agaudrault  - There is no after the fact billing with Public Mobile.  It is all pre-paid.  If you need to call the US, you will need to purchase a long distance add-on.  Remember that purchasing add-ons is a 2 step process (First time, you add funds to your account, second time, you actually purchase the add-on).

[softech]

Yes, PM is a pre-paid service.  You need to buy the US calling add-ons from Self-Serve

1000 U.S. Long Distance Minutes - $15.00

Once you bought it , it will be on your account until the minutes are used up (carry over from month to month till all used up)