Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son lost his phone. I need to disable his account and get a new SIM card, but he does not have online access. I am using my account to post this message. How do we proceed?
Is my phone compatible? Alcatel 5044RThanks
Hi there, I was just wondering about how this happened and how I would go about getting a refund? I topped up my accoubnt but was charged twice. I only clicked on the amount due option and clicked submit.
If I want to renew my plan early, I need to click the right cornor question mark? So how long it takes to do the plan early renewal? thanks
Hi All,My wife had her plan change over on Saturday to the $60.00 US plan. This morning (while in Ontario and calling her daughter in New Brunswick) only got dead air. I tried calling her and also only got dead air (Ontario to Ontario). My plan also ...
Hi,why I could not change another phone number after 4 months I have used it.
This is not good, most companies when you add money to your account, it automatically add your minutes. I was out of minutes and added $10 yesterday but I can’t still make or receive calls.
Hello,i added 10$ to my account but I still can’t make or receive call
I have the travel plan, however my texts nvr send it say send fail, data/internet shows LTE but nvr has service always says connecting but NEVER does I have been waiting on a moderator for over a week!
A friend of mine went to this London Drugs to signup with PM. Apparently because she was apprehensive about PM (after reading scandalous Google's hearsay) and felt that she could always demand a refund at "a real store" which a mere PM customer (me) ...
Hi, my phone recently broke and I was looking to buy a new one, and stumbled upon the Galaxy A70 on Amazon. However, the phone is listed as "international", and when I check for compatibility on the PM site the A70 isn't even an option, even though i...
Hello, I am coming from Koodo and I've read that PM throttles the speed at speeds like 3mbps. My questions are. Is the throttle speed always 3mbps? How do they throttle? Is it from the beginning or as you use more data?
Hi Dear, Today I was at a public mobile kiosk and bought a number but due to some technical issues, public mobile website get hanged in between. Then the kiosk lady advised to get new number again and did the same. But now when I checked my bank acco...
Could anyone please help my finding a pin number for the removal of my operatoer lock? Thank you.
Hi I'm jaspreet here I recently port my number in public And now i have the issues of no incoming calls or texting I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me
Every time I type in the number of my newly recieved SIM card for registration, the website shows that 'The format of your SIM is not valid.' Could anyone please tell me what ought I to do?
Hello, I just bought a SIM card from Public mobile BUT I can't phone because the message is carte SIM avec verrrouillage réseau insérée and then Code NIP de déverrouillage de réseau SIMsamsung S7 (with Bell before)Please help me. Regards, Sylvie
Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message: We were unable to transfer the phone number you entered. Try one of t...
I can no longer log into my public mobile account, and I tried clicking"forgot password" and reset my password, but the system won't let me do so. Therefore I am wondering is my account no longer useable, neither the SIM card? Thanks!
Need to unlock a Bell, Rogers, Fido and Telus? I have found using chat a fairly quick and easy way to unlock a phone while in the comfort of your home. You will need to be sure what carrier it was on and have the full IMEI number ready. You should m...
please help me
Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.i am a new customer so just discovered this, I am using the same phone and it has always sent and re...
i forgot my public mobile account password and security question.i am unable to open my account. i need a internet plan but i am unable to open my account. please help me. its very urgent.
Bonjour, Je n'arrive pas à rentrer ma carte de recharge, J'ai besoin d' aide s'il vous plaît. Merci
Visited the U.S. recently and bought a roaming package. Shortly after the package expired, I am unable to receive local texts. Friends indicate they have received texts from me but I can’t receive from them.have the identical issue on my wife’s phone...
Hello, I was having troubles transferring my old number from my Koodo account and was wondering if you could provide some assistance. I was confused on what number to enter when it asked for an alternate number. As well, I tried to set up a new numbe...
My iPhone 7 can not find PM service.The account status is Active. Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.Many attempts to remove and...
Hello, I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized. I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts. C...
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