[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Port from Koodo
Good Day, I've finished activating my card but now I need to port my number. I was with Koodo. CheersJody
Resolved! credit card is declined?
When I wanted to pay public mobile fees and enter the information of my credit card info. i get the error: What should I do? I have entered my current home address as my credit card information.
Resolved! I can’t payment
I forgot payment yesterday. So I tried payment by credit card on online. But I was not able to payment because I got this message. How should I pay??
Resolved! Re: email
Just wondering time to update the e-mail address? 1 day to 1 week? Thanks
Long distance in Canada?
So I am under the impression that I have Canada-wide long distance included in my plan. HOWEVER, when I try to make a call from Toronto to New Brunswick (area code 506), I get informed that the call is not covered in my plan and I need to purchase a ...
Resolved! voicemail
I hate recording the greeting message for my voicemail. Is there a way for it to be automated? like with my last provider it was an automated voice saying: Hi you have reached *my phone number* please leave a messageIs there a way I can have that wit...
Re: Beginner’s Guide to the Community
my daughter forgot her email address to log into her account to pay her bill. how do i fix it.
Resolved! setting up account
cannot remember my 4 digit code...can you help me re-set?
Waiting for my SIM Card
I ordered and paid my SIM card two weeks ago and still haven't receive anything . Can u tell me when i will receive my SIM card ? If not you should reimburse your clients .
Resolved! Port from Chatr
Hello everyone, I have just activated my new SIM card and am in the process of porting my number over from my previous provider (Chatr). I received the text message which confirms the porting process. I have heard that this entire process can take a ...
Resolved! Not receiving all text messages.
I signed up with Public almost a week ago. Not all the text messages being sent to me are arriving.
Resolved! $10 Activation code for new client
I would like a coupon code for a new activation. My husband and I want to change to public mobile and we each have a phone so we would like 2 coupons
Resolved! Usage history old more than 90 days
Hi ,i need my call history during august 2019. How can i get it?
"Your account has already enough balance."
"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose...
Resolved! payment voucher not valid
Hi, I purchased a @$20 payment voucher from Canadian tire yesterday afternoon. This mourning while trying to add it to my account, the system keep saying it's not valid. I have been using this method to renew since becoming a customer a year and a ...
Google Pixel 3 No service New Sim
I recently bought a new SIM card and my google pixel 3 phone is NOT locked and it reads "No Service" and I was told someone who call to fix this within 72 hours and that was 4-5 days ago. Has anyone else has this problem and is there something I can ...
Resolved! 5gb Bonus data from boxing day promotion
Hello, I recently signed up to public mobile and selected their boxing day plan of 1 month free and bonus 5gb data.I saw that you get the data and one month free after the first month, my first month is up and all i saw was a credit of two months on ...
Resolved! Plan already expired in March 2021?
I started with having trouble reactivating my plan. I put $50 into my account and eventually $25 came out to reactivate my plan. But, somehow my plan has already expired on March 8th 2021? How is this possible and why is my account still suspended? ...
Data cuts in and out
I've been a PM customer for a couple months now, coming from 20 years with TELUS. I work from home, so I haven't really had lots of opportunity to test my LTE (3G throttled) data much, hence why I waited so long to post this question. Right from the...
Resolved! Account suspended but texting works
I am unable to login to check account status but I thought someone might be able to help with this. *611 says account temporarily suspended, says I have $4 on account, and then says next auto payment is January 31st but that was a week ago. Does tha...
Resolved! Double charge me for phone bill
Hello, on February 04th Public mobile send me a text stating that the bill is due on February 5th - 2021. A payment was made for $45.20 on February 04th, February 05th Public mobile disconnected my service saying I needed to pay the bill, when I call...
Resolved! Public Mobile Block My IMEI and my Sim Card
Hi everyone,I am in trouble since now more then a week. Without even trying to contact me by email or calls, public mobile locked my IMEI and Sim Card. First the person from the community center told me it was related to a charge back on my account (...
Resolved! How do i use my balance if i am on auto-pay?
Not sure where i'm posting this...still all too confusing.i have accidently put $40 on to my account but i am on auto-pay..so how do i use the balance portion rather than being charged on my card next month?Thankyou!jerome
telephone reconnait pas sim
Déplacé forum français.
account login
hi i can used my password to get into my account.how can i have some help to make go thru?
Resolved! Payment voucher
Bought payment voucher and tried to apply it. My account does not recognize pin. How do I get my money back or get it applied?
