Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Mod need help porting number from koodo
Hey everyone, I just signed up with Public Mobile with two accounts. The first SIM card activated without problems. The second SIM card however shows "Emergency Call Only" and the line that the previous service that the number was ported in from is...
how in the world do i change my credit card information?? all i see is a remove auto pay but i want to update my CC . Don't Public mobile want me to pay them correctly?? My CC expired and need to update new one.
How do I use my rewards,Theres more then enough in there for my next payment, why cant I use it??
Hello,I am trying to change my email address that I use for communication as well as for self serve but can't seem to find any option in self serve to do the same..
When I turn my phone on the warning symbol comes up and then the phone goes off againSpoilertt
Hello everyone. I am new to public mobile. I've received email promo on May 13th regarding free1 month for $25 plan or more. I've activated the new SIM card on May 14th & sign up using the same email address with $25 plan. Today, I just see on my c...
I want to activate my LG-C441 flip phone. But not sure if it’s compatible
How do I add a new credit card to my account?
I also forgot my security question
I got the same problem and I waited a few days now and still no 10 for him and no one 20 for me. Just 1 dollar credit so indeed I used the right code when I set it all up for him.
I can make a call. But I have no data access. I still have a lot of data left this month: 1GB Promo 0 / 1024 MB4.5GB at 3G Speed563.822 / 4608 MB
https://mobilesyrup.com/2020/05/17/telus-koodo-launch-call-control-feature-combat-spam-calls/Who knows, it may trickle down here. Personally I think it's overkill, but it may be beneficial to others. Stay safe.
hi there so i had 3 plans ( me and my 2 children) running on my card that expired . therefore i was only able to reset my plan and i need assistance in reseting their each individuals plans please. do i need to create an account for both of them an...
How can I unlock my " puked" simm card? Please help
Hey, The data on my Note 10 is not working. I am able to place calls and my APN settings seem correct, I have updated them a couple of times. There is a lot of data available on my account (on 3g speeds). I have attached my APN settings.
Hey guys! just became a great citizen with 35 posts apparently. Wonder how I came to this point?
I have not been able to make any calls for 5 days now. We do live in a rural eastern ontario and sometimes when really bad weather occured calls would cut out but we've never experienced not being able to make calls at all for days on end. I've had p...
Is there a size limit on photo texts? Some of my pix go through but some don't. I read something about a 200 KB limit but one of my pix was 209 KB and went through but another one was 192 KB and didn't make it.
it'd be super amazing if public mobile would offer 15gb instead of 8gb/mon. I have talked to other ChatR customers and some long term users are receiving 15 gb/mon.I've been with this phone company for quite some time and I truly love the service bu...
Is it just me, when I click any of the Public Menu Hyperlinks, it takes me to a French website. The links affected is the logo, Plans, Get Started and Get Help. There were a few other links within the site links too. But gave up, because I can't und...
Hello I added data but it’s not working
I hooked up account at London drugs with you cause friend said had good service and she would receive referral bonus of 20 dollars.Then find out can only get bonus if do on line activation .I really must say that's wrong in my opinon and will cancel ...
Back in 2018 when I ported my number from CHATR, my voicemail was disabled because I prefer to forward missed calls to a secondary number instead. Yesterday, because my credit card changed, auto top up failed, and I end up with my number suspended fo...
Hi guys, Is 5% discount the cheapest way to buy top-ups? Thanks,
Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately. But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts.... However, I incoming an...
Hi, I prepaid $300 for the $25/month plan. I would like to downgrade my plan to the $15/month and would like to get the $250MB of Data. In order to get the 250MG of data I'm told I would have to sign up for autopay. My question is, when I sign up f...
I have a data plan of 2 GB. Unfortunately, when I turn on the data on my cell phone, I am unable to access data.Cell phone is a Doro 824 which is compatible with Public Mobile. How do I solve this problem?
Hi,need to downgrade my plan since not using much data anymore.Tried to click on 'Change plan' and have the screen where there is no info about my current plan and available plans to choose from. (I attached the screenshot).Seems like a web page erro...
