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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4126 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35018 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46848 Views
  • 182 replies
  • 30 Bravos

Resolved! Do I need to contact Rogers after I have ported my 3 lines to PM?

Hi, myselft and my two daughters had a shared plan at Rogers, I was the account holder. We have all switched over to PM (including our cell numbers) without any hassle whatsoever! We are so happy to be part of this community that answer so quicly and...

Rob1963 by Good Citizen / Bon Citoyen
  • 1962 Views
  • 6 replies
  • 1 Bravos

Resolved! Activation no longer needed

So, I thought to give my wife another line to lower down our bill and she refused to get the new number I got for her. She instead want to keep the service with Rogers as such and told me to return the service bought at Walmart. Issue is no customer ...

kaura4pm by Good Citizen / Bon Citoyen
  • 3989 Views
  • 13 replies
  • 0 Bravos

Resolved! The 15$ forfait .

It s write unlimited text and picture outside the country ??? Means when I m out the country or from Canada and outside Canada ? 

Arthurdlm by Great Neighbour / Super Voisin
  • 627 Views
  • 1 replies
  • 0 Bravos

texts not sending!!

I've been using public mobile for years, and it was always fine, but recently my texts stopped sending. Incoming texts and all calls still work. My plan is fully paid, and I have unlmited texts on my plan. I also already tried restarting my phone, an...

Renee2215 by Great Neighbour / Super Voisin
  • 820 Views
  • 3 replies
  • 0 Bravos

Resolved! Why do I still have amount owing when I already paid?

Hello, I'm new to public mobile so I may get this wrong. So recently I went to London drugs to pay for my 10 dollar phone plan with public mobile. I dialled *611 and enter the pin.  However, it still states here on my account profile that the amount ...

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Please_help by Great Neighbour / Super Voisin
  • 963 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve temporarily down for maintenance

Has anyone been having this issue? I've been trying to access my account for 3 days. It keeps saying temporarily down for maintenance please try later

Michyme15 by Great Neighbour / Super Voisin
  • 2664 Views
  • 4 replies
  • 0 Bravos

Overcharges

I contracted to $25.00/month.  I have been charged $30.00.  I want the overcharges refunded

Elle1 by Great Neighbour / Super Voisin
  • 833 Views
  • 6 replies
  • 0 Bravos

Resolved! Flip Phone Compatibility - Packard Bell

Hello all,We are looking for a very simple phone for our disabled son who cannot use touch screen very well.  He requires something very simple and we are looking at a flip phone for him.  We have found an economical Packard Bell Unlocked Flip Phone....

RandyWM by Good Citizen / Bon Citoyen
  • 2367 Views
  • 3 replies
  • 0 Bravos

Resolved! Bought new voucher data still unavailabe

Bought a new voucher as my plan was about to be up and I am still unable to use data. When I look at my account it says 0/1024 data used but when I turn off my WiFi it doesn't connect to internet

JPAETZ by Great Neighbour / Super Voisin
  • 1380 Views
  • 11 replies
  • 0 Bravos

Resolved! Activated account during weekend flashsale but still charged!

Hi there,  I got my SIM friday and activiated a $25 plan saturday during the flashsale, but just saw on my credit statement that I was charged for this month. I followed the "get started" steps through the flashsale advert on the webpage. Not sure wh...

gryhsball by Good Citizen / Bon Citoyen
  • 1089 Views
  • 3 replies
  • 0 Bravos

Can I revert to a previous plan?

If i was on the 50 dollar plan and changed to a 60 0lan but there were not enough funds for the 60 on the CC only 55 on cc, can I revert back to the 50 plan? If so, will current funds 53 dollars be applied to the change?

CMOADMIN by Good Citizen / Bon Citoyen
  • 1008 Views
  • 4 replies
  • 0 Bravos

Switching from Virgin

Hello everyone,I have phone from Virgin and just trying to switch to Public. I got the unlock code but i am not sure how to unlock my phone?now i already sign up with public using existing Virgin number. But now ny phone said the sim is not registere...

Macalada by Great Neighbour / Super Voisin
  • 897 Views
  • 3 replies
  • 0 Bravos

can not activate sim card

tried to activate sim card ,the web was dead when i review the order ,and i can not activate the sim card now. what can ido  now ?\now it works . thank you guys 

nidayede by Great Neighbour / Super Voisin
  • 1090 Views
  • 6 replies
  • 0 Bravos

autopay

i have signed up for autopay, but it did not go through.  It says plan is suspended.  Credit card is good.  What is wrong?

dennis12 by Great Neighbour / Super Voisin
  • 833 Views
  • 6 replies
  • 1 Bravos

Printing paper bill

I am needing to print an actual bill each month as my phone is used for business purposes.I believe I read that a moderator has to approve something to receive a monthly e-mail with the bill? Unsure how to proceed to get an official bill e-mailed to ...

TeriPerkins1 by Great Neighbour / Super Voisin
  • 964 Views
  • 7 replies
  • 1 Bravos

Resolved! can anyone pls help i go

Can anyone pls help??? i just got a new phone and my data will not work. I can only connect on wifi

dave11976 by Great Neighbour / Super Voisin
  • 1671 Views
  • 9 replies
  • 1 Bravos

Resolved! Roaming in Mexico and DOMINICAN REPUBLIC

Stupid question.....I did see Mexico on some US map for roaming but I was wondering if US roaming will work in Mexico and DOMINICAN REPUBLIC?

GlennK by Great Citizen / Super Citoyen
  • 2563 Views
  • 8 replies
  • 0 Bravos

Resolved! $15 plan unlimited incoming calls

hi,my PublicMobile phone # is xxx xxx xxxx. with $15 plan. it seems to me that the incomimg calls are included in the total of 100-minute allow.Is there something I have done incorrectly ? Please help Thanks Vicky ThaiPS: Sorry if i post this questio...

saurieng by Good Citizen / Bon Citoyen
  • 4249 Views
  • 14 replies
  • 1 Bravos

Resolved! Porting Fido

My term with fido end Dec 29...and I want to port my number over to PM just before term ends.  Fido told me there's a $41.58 charge to port a number before term ends.  Am I cutting things to close if I do the porting on the day of fido expiry?  How l...

kodalux by Good Citizen / Bon Citoyen
  • 1225 Views
  • 5 replies
  • 0 Bravos

Texting-only plans

So, I know from researching that the custom plan system was removed and there aren't any text-only plans currently available. Does anyone know if those systems will be coming back? I was hoping to set up my old phone with a cheap-as-possible texting ...

ShaRose by Good Citizen / Bon Citoyen
  • 1723 Views
  • 19 replies
  • 0 Bravos

Data use blocked

We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect.  I have done what this site suggested for "starting data on an android" but has...

jcr2 by Great Neighbour / Super Voisin
  • 857 Views
  • 4 replies
  • 0 Bravos

Resolved! Easiest Way to Switch Plans Between Two Phones

Can you advise the easiest way to do this. This situation is that Phone A was signed up first to the limited $10 plan. Then a second phone B was signed up later when the $10 plan was no longer available so it had to be put on the $15 plan. Both plans...

Ron2 by Good Citizen / Bon Citoyen
  • 3466 Views
  • 12 replies
  • 1 Bravos

Resolved! Very Important!!

Hi my name is April. I just got my phone back from the police station. My car was stolen in the beginning of this month and my phone was in my car. My plan just expired today and I never got to use my phone cause of the inisident that happened. I've ...

TANZA2019 by Great Neighbour / Super Voisin
  • 1430 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

Hi.OK so I bit and opened a Public Mobile account via Walmart. I like the feel and look of the PM website. Account activation was pretty smooth - BUT - the hook was this teaser on the website - a this weekend only deal that is hard to pass up.  30 Da...

buybye88 by Great Neighbour / Super Voisin
  • 1100 Views
  • 5 replies
  • 0 Bravos

Public Mobile App

So I recently found out that Lucky Mobile has their own app for viewing their account statistics such as data and minute usage. Seeing this, I suddenly got interested in why Public doesn't have an app or if there was one in the works. I'm a novice to...

A Curious (Galaxy) Note Fan

Hey, I'm wondering who here has a Samsung Galaxy Note X phone, and by "X" I mean any variant. I currently have a Galaxy Note 4 I picked up about a week ago. How about yourself?

Obice by Model Citizen / Citoyen Modèle
  • 1431 Views
  • 13 replies
  • 0 Bravos
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