Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, a newer customer here. I have not many text messages but already I keep getting messages that my SIM card is full? This is a tiny amount - is there a way to uncap this? I've never had a phone that told me this, I used to just accumulate text mess...
Want to change my plan to $15 plan since I am home all the time. The links at the bottom of the page as shown in the picture are un-clickable right now. Is the self-serve site down?
Hello, I think this is directed more towards the @CS_Agent or whoever handles website issues. I have had in the last hour a bug that shows an authentication error. My internet is good, my browser is good, its an issue with the website. If I see it ag...
Hi there, I just joined Public mobile a few minutes ago. I was referred by my friend and he told me that I would get a one time $10 credit, however, I don't see that on my account. However, I signed up for autopay and I do see a $2 credit. Am I missi...
I've ordered 4 SIM cards in the same order from this site and only received 3.
So my plan will not renew itself im on a pay as you go and there is more than enough funds in the account for my plan... super frustrated as i am being sent in loops trying to figure out what happened.. wish i never would have switched to public mobi...
How to use my existing sim card with Public Mobile. (6********2).I didn't recharge it more than 4 months. Can i still use this phone number. If yes how can i recharge
Hello, I tried to activate my sim card and in the last step there was an error. I tried again now, but a message appears saying that the SIM CARD, which I just received, is invalid.Please help me.
How do I change my outgoing call display from my phone number to a name?People don't want to answer when it's just a phone number they don't recognize.
I just received my sim card in the mail... went through the activation process... using the same VISA debit card I used to purchase the sim.. but when I get to the last part of the activation process..it wont complete... 1st time.. it reacted as if m...
Good day, how to shortened my 500mins call, because I can consume only more or less 10mins only in a whole month, and I want to divert into more data.
How to view my statement for today's cut-off, please?
Hi there, does anyone know if I can purchase minutes/plan for someone else who is also a public mobile customer but doesn’t have a CC for autopay?
So i have looked a threads here on how to make add ons work and have done them. But still i have been charges the $15 on my autopay cc for 1gb of data add on but yet it doesn’t show up on the page to view all your plans and add ons. I have turned th...
When I signed up there was an awesome promo for $10 off a month for 8 months and now it is missing from my profile after only 3 months. What's going on??
SIM Network unlock PIN not working. Any ideas?
Greetings! I would like to add unlimited canada-wide talk to my phone plan but i'm not interested in more data because i don't use it. Is there a way to only add unlimited Canada-wide talk to my plan without switching to the 25$/month plan all togeth...
How do I prepay using my credit card
Recently NS just sent out an Emergency Alert, this was real and not a practise. I did not receive this. I have an iPhone 6s and if I go to settings, notifications and scroll to the bottom there is no government alert option to select and turn on. How...
Lost my phone with all of my information on it that I do not remember I want to transfer my account to a new sim but can't
Hello,I’ve been on auto pay for over a year now with no issues. Suddenly this month my payment did not go through and my account is suspended because PM “could not verify my card information.” This is the same card I’ve been using, and as far as I ca...
I'm not new to PM but this is my first post. I first SIM purchased in 2018 with another for my step kid a few months ago. Just purchased another for my other kid and I can't log in in spite of having an active account. "ForgotPassword/LoginUnsuccess...
Hi there, I have a $120/ 3 months plans with 3GB at 4G LTE. I received the text from PM saying "thank you for my payment" (autopay) on March 16th. On March 27th I received a text saying I used up 75% of my data already. When I go to my account and lo...
I just noticed on my mom's bill around the time she gets her 1 year loyalty discount she didn't get auto pay discount for some reason is that normal? I never really paid attention to my PM bills cause I always expected it to be right and I can't see ...
I need help in re activating my plan which was suspended. I need to make a payment but the submit button on payment page is unavailable. Autopay is active. plan expires tomorrow unless i make a payment. Please help me reactivate my plan so that I d...
Good evening everyone I do not know if I am the only one, but this is the second time some thiefs are trying to stole my information, the only place I' ve register my credit card is for paying Public Mobile and this is the second time it happend it s...
I downgraded to the $15 dollar per 30 day plan due to the covid19 and not using my data. Public mobile texts me saying they have an offer just for me and will give me an additional 2GB for $10 a month plus tax. I reply yes, and they say my next plan ...
never done it before, wondering how it would work with Public would it go on my next 90 cycle?
Can I port both my phone number and my wife's phone number from a joint account at Telus to Public Mobile?
I paid for last month and this month and I'm not getting my data
