Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
hi ThereI am sure i activated my new connection using an email which i used for registering the offer of 5 GB data and 2nd month free. I do have the confirmation received on my email.but i have not received 5 GB data even after 30 days now, and worse...
I just got a phone and SIM from Public and activated the SIM online, selected a new number, set up self-serve account, charged the phone and when inserting the SIM it doesn't have any service, I don't get any network connection in any phones (tried i...
Lately I am unable to pay for goods using my apps...i.e. MacDonald's, Superstore. Used to work a few months ago. Is anyone else having that problem? MacDonald's said the problem was with my phone????
I have a friend who wants to join public mobile but they live in Canada and the usa throughout the year. The $50 plan only covers calls while in canada right ?,i was reading posts from 2019 talking about a $60 plan that allows calls abf texts whi...
I have the free international calls add on promotion but when I try and call the UK it says the number is blocked. I have turned my phone off and on again but still no different.
Hello, I bought a sim card but because my phone was not compatible with public mobile I could not use it. I used the instruction on your website that if my mobile shows IME code it will be compatible, but it was not. Is it possible to extend the time...
I have the $25 per 30 days plan that includes: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextEverything is fine except when I try and call my veterinarian which is a local number. I've double checked, and I've g...
Just to be clear, aside from the % badges the rest are just for glory, correct? Nothing comes of them and no rewards are tied to them, correct? Thanks in advance
Two questions here1. Does the mobile hotspot feature work with the plans available?2. Can I use it to replace a wi-fi plan for my home or will it be too slow?
Hi. Please help ASAPThis phone is needed for Medical Calls.Been using the service for a long time, nothing has changed. Whenever a call is made (just local) a voice comes on and say, "Sorry can't complete the call - You do not have a long distance pl...
I've been having a heck of a time trying to get anyone to handle the problem I'm having.I don't think I was ported properly from my old phone provider. Is there an actual number I could call to get actual help? The robot is not very efficient in my c...
Good afternoon. I am unable to login to the self serve option on the site. I've changed my password twice to no avail. Any help would be appreciated. -DennisEDIT: Thank you for the help, I will try these suggestions.
I’d like to get a moderator on this. ive seen other threads with no solution. For weeks I’ve been getting texts no problem from this app and the number is +1 (224) 223-1375 now I don’t receive texts and I’ve tried all the obvious tests. It works for ...
Can someone contact meI cannot submit a ticket , because of error when logging in.Even after I have changed the password I need to talk to a team moderator
My bill date Feb 04 toMar.03 plan 2.5gb.Previous data usage in January carried over to February usage.Data alert 95% usage.How to reset data on bill date?
