Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone know if there is a reason why the private messages in the English forums are not the same as the French forums? Mobile browser Chrome. English: French: You have to click the arrow pointing down to switch categories (ex: Inbox to Sent) Would b...
Is it normal to see under Self Serve > Account Status > Plan Expired This declaration by PM system is showing the day before Auto-Pay would be accomplished. The service that I've never been notified by messaging, not successful ! Also chkd usage...
Hi!Not only I can't log into my account with the right email address and password but now, I also can't even reset my password because there is allegedly no account associated with my email address. If so, why did I receive an email at 3:22 PM EST to...
Where do i go to sign up for your service
I can make a call,and use the data.It has been like this since I got the plan in March.It has become an expensive emergency only phone.
I'm in Toronto, I have a 1GB network connection and I can download a Linux 4GB in about ten minutes. Yet, on my phone and on my desktop selfserve.publicmoblie.ca is almost unusable due to slow responding web pages.For instance, it takes about a minut...
Have never used the data on my phone ( old type Nokia Fold Flip ). Tried a few times for plain old web access but can’t get past the ‘subscribe to packet data first’. Any suggestions? Sorry if this has been asked before/any helpful PM threads?
I purchased $60.00 worth of top up and my phone still doesn't receive calls
This is the last post with Public Mobile since I've moved to Telus.4 Line of 20 GB unlimited Data each (42+tax each).Just want to thanks to all of you for amazing team and community support.I've been a member of Public Mobile since May-2010 and I've...
Data is used when no Wi-Fi is available. Wi-Fi takes precedence. Do you turn off data when no Wi-Fi and phone is idle to conserve data? Do you use airplane mode? Does data usage only start when sending texts, emails, etc. In other words, can it ...
The roaming add on i bought isnt working. I have roaming data..but no talk or text. I have this issue very frequently and have been told its the system not recognizing the change. I just was wondering if one of the admins could message me
When i try to log into my account to top up it doesn't do anything just says its loading..iv cleared my cashe, cookies. Etc..
I walk my dog through the forest but it is within a city subdivision with good cell service. I tried sending a short text and it would not send. I had no attachments on it (despite having a dog very worthy of an attached photo lol) I tried several '...
For some reason, an important contact stopped getting my text messages on Saturday. No updates or settings changes I'm aware of. Ditto with the sendee. Other sendees are receiving my texts. I am receiving their texts so that seems to indicate I'm not...
I have reset my password. However it is not allowing me to login to my account. After login attempt, it states "Sorry your login attempt failed. Please try again"Please help how can I fix it?
Hello, I got a refurbished Pixel 4 XL from the BestBuy marketplace. I was assured it is unlocked, I have done all the updates and now am getting a SIM card error, saying it's not supported and to contact Sprint. I contacted Google and they took me th...
I want to recover my account number
hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add ...
Hi. I inadvertently locked myself out of my account and can't reset it. Help. Could someone please help me? Thanks.
A very terrible thing happened to me. Yesterday I found that my cell phone had no service signal, so I logged in to PM and found that the SIM card number was changed without authorization, but when I wanted to change back to my SIM card number, It ca...
Please help!! I'm having so much trouble registering my new credit card! I tried all the suggestions but keep getting this message. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase coul...
Can I pay with my bank not credit card?
Hey, I am wondering if anyone else has this issue. Even when my data is off, I still receive Snapchats and can use Instagram and can search on Spotify. It seems to be whenever I get out of range from a wifi signal, it automatically changes to data, b...
