Community

Resolved! Lunar promotion

Do you get the extra $20/ person for each person you sign up before feb 28th or is it only allowed for one customer? Also if the amount of money placed onto your  account exceeds what your plan is does it roll over for the next month or do you lose i...

Resolved! After teleporting my number, no one can call me but I can call or text others?

Hello,  I recently teleported my number to Public Mobile. I was able to text, call, use data since teleported my number. However, I find out today that no one is able to call me using the same number. I called my old cellphone carrier they asked if I...

Resolved! Change call display number (Outbound calls)

Hello Everyone,Hope this message finds everyone in our community safe and sound.First time posting a question, so looking forward to hearing my communities advice. So here we go....I have a Motorola G7 I use with Public Mobile. I have chosen to use t...

Resolved! Re: What is the phone number for customer service?

Hi my father passed away and I need to access information on his account and ensure his service is canceled. Please help. 

Resolved! LTE speeds? Kinda?

So with Public Mobile, all plans are LTE but limited to 3G speeds/3 mbps (Keep in mind some People with old grandfathered plans that may have LTE speeds) I have switched to 3G for a while and I knew that I was getting faster speeds but worse latency ...

Resolved! Proof of residence

Hi, is it possible to get call logs for more than 3 months? The government wants proof of residency for the year for renewing medical card.

Resolved! Reset my password

I need to reset my password but I cannot remember the answer to my security question 

Resolved! Promo

Hi there, a promo was being offered that I am eligible for, I was just wondering if anyone knew when this gets applied to my account? As was required, I entered my email before January 25, 2021 and activated my account before February 8, 2021. The pr...

Resolved! I paid my plan balance of $25

But its saaying that my account isn't active and is asking me to add more money to my account im not sure what im supposed to do or even how to speak to a representative

Resolved! Can't find my phone number in My Account

Hi there I am just wondering on what screen I can find my new accounts phone number anywhere on my account pages. Could someone direct me to where I can find this number on the main Public Mobile account pages?

Resolved! email to sms - images not allowed i guess?

With Telus my surveillance cameras could send a snapshot to [email protected] with public mobile images are not allowed....Correct? 

Resolved! My phone isn't receiving phones or textes intermittently

I have had my customers tell me they called and sent text messages 2 separate customers one called twice and one sent a txt. The phone calls didn't go to voicemail the customer was told "Caller could not be reached call back late" or something simila...

Resolved! Reward

Hi everyone, i am using public mobile for 2 years but have not got any specials in those two years except loyalty and auto pay reward. I got sometime message that we are giving 1 gb free data but that never happened as well. So either planning to swi...

Resolved! Re: LG K31 compatibility

That is the phone I bought but I put a screen lock the pattern lock on it and now I cannot remember it because I suffered a stroke last week and now I cannot open my phone

Resolved! Lost password

Hello everyone I have a problem. I have been a customer for a year and my old note 8 crashed on me so I have a s9+ now. My problem is my plan never auto renewed because I was short the funds in my bank account. And I have no clue what the password fo...

Resolved! How do I change the email associated with account?