Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile just sent me a text message saying my payment date is due on May 1st. Wich its not. Thats way to early. Then the sent back another one saying please disregard. Is this normal? Does this happen often at Public Mobile ?
I am currently in 40$ plan, My payment due date is 6th of each month. If I want to change my plan from 40$ to 25$ in the middle of month then the remaining balance will be finished or will be transferred to next billing month
Is it possible to swap two numbers? Both accounts under my name. If it's possible, can I still keep all add-ons and bonuses?
i joined PM 4 weeks ago now i am due for first payment.Payment Due Date (One-Time Payment): Apr 30, 2020when i log in I see this (see picture) is this normal.thank you.
I have paid for my bill twice now and I cannot seem to get in touch with anybody to reactivate me account. Please can you help me?
My account has been set up for auto-pay since October 2019, I haven't changed my card details or anything on my account however this month my auto-pay failed and my account is suspended, I've got enough funds in my bank account for the payment to go ...
Hi Almost 2 weeks ago, i purchased the $5 Add on (500 mins Canada Long Distance) to use with my monthly $15 phone plan. However when i go into my account i don't see the 500 mins listed. (I still have 9 minutes remaining in my regular 100 min plan) T...
how do you change your email address - worked for community but not for my account? Have a request with a moderator but can this be done by me?
Since kids are not going to school, my son doesn't need cell phone at the moment. Are we allowed to put the account on freeze? If yes, how? Coincidentally, my card on the file expired few days ago and the account is suspended. It says, update card be...
@Kez wrote:Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the...
I didn't receive the SIM card I paid for the sim card got confirmation on order but 7 days is over since I ordered. Where to get help , I am new to Public Mobile, it seems like there is no such thing as support and help for this service
I am replacing my old phone with a new iphone - the SIM card is too small to fit into the new iphone. I would like to keep my current phone number if possible? Where can I get a new SIM card?
i bought an "unlocked" phone from a amazon a week ago or so, but when i got it on monday problems started... before even thinking on buying the phone, i went and looked at reviews, checked the network bands to make sure it would work on the lte netwo...
I need to set up a new password,how can I sign in without having text to receive a verification?
I joined PM on March 24 and paid $15 plus tax and then I noticed my credit card and PM charged me 1.13 on April 24. Now I have signed up for autopay, so I get $2 off a month. To summarize for my next payment that is due is it $13 plus tax?
I am on a $15.00/30day plan. Are my outgoing and incoming texts free ?
PROBLEM SOLVED... Thank you to the Community and Moderators!!I am not a customer as of yet and I already have a complaint...I ordered a Triple Punch SIM card from the website for $10 + $1.30 taxes. Shipping was confirmed as being free.The SIM card ha...
Hello I've tried several times over several days to have my existing koodo number ported to my new phone with a PB sim and a 'temporary' PB provided number. The ticket will not submit. The submit button doesn't become active. Clicking it only produce...
This thread has been created with the agreement of the user who made the following post in another thread. Some will find this very ironic that I have moved a post from The Lounge to the General Forum (especially @darlicious ) as this isn't phone or...
Hi guys I'm new here thinking of getting public mobile phone as a secondary phone. Im with Telus mainline and have been for many years. My question is it states that Public mobile works with 3G only but other users in other forums say it goes onto th...
Why won’t my texts sent .... have to try at least 8/10 times before they finally go
Trying to pay my boyfriend‘a phone with a new credit card
Hi was charge twice on April 13 49.45and April 25 and I want the account stopped for auto pay I need someone to call me at if I some done call I well have to stop my credit cardthanks phyllis
Hello! What policies does PM have regarding roaming costs/packages for using in countries other than the USA?
consolidated related topics
Hello. I had signed up for Public Mobile last year. I had left the country temporarily but still continued paying for the minimum $10 plan to keep my phone number going. I did this successfully for about 9 months. 2 days before I needed to renew agai...
I need to get into my account but I forgot my sign in information but I have my phone number from public mobile. I need to get into my account to change my credit card information. Please help me.
I have emailed moderators, verified my account. Need PUK number as I need my phone working.
What should I do? I was a victim of a scam. A fraudulent website used to card number to make a purchase into public mobile. I was never a public mobile user and I didn’t make any purchase. Could you track that with my card number or name?I am contact...
Hello all, I keep receiving a message that states SIM entered was invalid when attempting to activate on step 1. I have verified all the other fields are completed correctly. Please helpthanksSam
