Community

Resolved! International Calling

Does the international calling add-on include Vietnam?

Resolved! Paying by Voucher while having a CC on account file

I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...

Resolved! Can't activate parent's new phone - no payment is accepted.

I went with PM because I heard great things, and I assumed that I'd be able to add in a credit card that's been used for numerous other online purchases without a problem. I have tried 3 different credit cards to date and I get the same error message...

Resolved! add new line receive promotional plan

28$ a month promotional is for new activations only.  how ever if I were to activate a new line on my account  could I then upgrade my 23$ plan to this promotional offer?I see this transaction as a win for public and a win for an existing client. PUB...

Resolved! iPhone SE 2nd Gen Compatible Models

Hello all, Happy holidays. I'm having a little trouble trying to figure out compatibility here with the iPhone's new SE second gen phone. I'm thinking about purchasing a refurbished phone but am unsure whether they will work. Are these models compati...

Resolved! Text Notifications at 75% and 95% for data usage

Ok so I am new to Public Mobile, I first joined in Nov 1st. The first month I had public mobile I used no data. The second month (This month) I actually used all my data. It says here I am supposed to get 75% and 95% data usage texts. BUT I had never...

Resolved! 3G data speeds

When I first joined public mobile, I have used LTE and knew that it was throttled to 3mbps. One day I decided to experiment, I switched to 3G, I did a speedtest and found that 3G was faster. LTE: 2.56mbps download. 2.79mbps upload 3G: 20.32 mbps down...

Resolved! Smartwatches

Hello All: Not a question so much as an observation.  If you use the SIMON auto assistant, it will tell you that generic smart watches are not supported.   This is neither an apple watch or samsung watch, but rather a cheap generic android watch.   I...

Resolved! How do I add a payment to my file ?

Is there a way to process a payment to my file prior to the payment being due ? Can it be done through my self serve account ? I have seen to call 611 but do I do that from my cell or a landline ?  If it's from my cell does it use up outgoing minutes...

Resolved! Get existing number

I want to close my rogers phone number and want to move to public mobile. Can I get same number on public mobile?

Resolved! Boxing week add on Question

Would it be possible for a pre-existing member to switch to the boxing week add-on if they already have a $25 plan?

Resolved! Did not accept my referral code

I just shared a referral code with my son however when he was signing up for an account and he input that code it stated that it was not a valid referral code.  From what I can see he did not get his $10 reward, I didn't get mine nor the $1 off per m...

Resolved! Bought the wrong plan

I bought the wrong plan I tried to change the plan but it wanted the entire 50 dollars.  How do I just pay the difference

Resolved! plan still suspended

today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10and my plan is still suspended and i dont know how to contact customer ...

Resolved! Change new number to current number with old provider

I just activated my sons sim card and it wouldn’t allow me to keep his current cell number. So In order to move through the process I just picked a number. Is there a way to get his original number and yes I still have his account with other provider...

Resolved! news

Where can I get the latest news from public?

Resolved! new card

Will there be any rewards for buying new card registration now?

Resolved! iNTERNATIONAL CALLING

How can i make an international call using my current plan ($30 for 30 days) i've pluchased 300 intl mins for $15 but still getting a recording that voice in not included in my plan

Resolved! Need puk sim code

Resolved! Unlock a phone to use on Public Mobile

I have an old locked iPhone 6 and I can't activate my new Public Mobile SIM card b/c the phone is locked... Help?  Thanks!