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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! enroll in auto pay

Hi, if I enroll in autopay and change my mind in the future, will i be able to cancel it?thanks

Resolved! switched to new plan. was it worth it?

HI,I was on the 3 month plan for $120 and 6g data (split 2g per month), so I decided to try the new $40 offer per month that has 4.5g data. It will switch soon to the new plan. However, i see that the old plan shows on my phone as "LTE" and the new p...

Phone records

Resolved! Phone records

How do i obtain phone records from 2 years ago

Resolved! $10 Sign Up Referall Code Question

I was referred by someone on Reddit, when I signed up I somehow missed the input box on the referral code. So I contacted a moderator and gave the referral code the following morning after I signed up, explaining what happened. They stated they would...

Resolved! Locked out of my account

How do I fix, it says contact public mobile, how?

Public Mobile/Telus is Racist to non-Asians

terms of service

Loyalty code after signing up

Resolved! Loyalty code after signing up

I have a friends loyalty code I want to use with my sign up, but I didn’t submit it initially. My SIM card is activated now, but I’d like my friend to get the rewards for me signing up. Where can I add their loyalty code now that I’ve already signed ...

I need data on my phone

Resolved! Changing plan from 25$ to 15$

What will be the impact on rewards, add-ons and other benefits received through boxing week deal. Will they remain as it is?

No service on my phone

Hi all,I have a "no service" on my phone where it should say "public mobile" I have been dealing with a moderator "Jorge". I have not heard back from him in 8 hrs and it has been 68 hrs since my phone lost service. I am on automatic payments for ph...

Resolved! Autopay

Hi l was wondering if you can put extra money on your account. Like prepay a few months and set your account on Autopay and still get the rewards. Without adding a debit/credit card?? Any help would be appreciated. Thank you

Another CCS pm offer

Canadian Cellular Supplies just released their latest offer in conjunction with pm's Lunar New Year's promotion. A free sim card with up to 50% off your first month plus the pm promotion. I wonder how this works with the promo not being stackable wit...

Ported wrong number

Just set up a new account and for some reason the number I wanted to be ported over took the last four digits of my 'alternate' phone number. Please help? I need to keep my old number.

Re: Beginner’s Guide to the Community

I bought a voucher from shoppers drug mart for my account and it does not work

Rewards not applied

My account says rewards applied since starting public mobile is 5 dollars no mention of 10 dollar referral credit

problem in texting

I have 15 dollar plan but i am not receiving text

Missed important phone calls from doctor , because service is not working for incoming calls

Resolved! Missed important phone calls from doctor , because service is not working for incoming calls

having problem and can’t receive incoming calls. Calling out is ok. As I’m taking care of my farther who is going through treatment , a lot of the communities with doctors and nurses are done by phone communication instead of in-person .Have missed i...

Maximum recipients for SMS?

Is there a maximum number of recipients of an SMS on PM? I couldn't find anything, though there seems to be a limit of 10 on some carriers. I need to send occasional announcements to a group that will number between 50 and 100. There's no money in it...

Resolved! i cannot retrieve voicemail messages

Resolved! I lost my phone

If I deactivate the phone, I'm worried I won't be able to contact whoever finds it. Are there any other options?

SMS issues

My phone number got transferred from TELUS to Public Mobile last night.However, I have issues with SMS. Regular messages (let's say from an Android device) are coming through. But iMessages are only coming to my old device (iPhone). Any ideas?

Resolved! Moderator

I need help . I cat get into my account cause I’m locked out for the 3rd time . I also need a moderator to help me transfer my Telus number to my public mobile account

5gb data boxing week deal

i got the credit towards next month already but still haven't received the 5gb data and there is only 1 week left for this month.

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