Can't dial international call anymore with error message

[wonmyung]

I have international add-on a while ago and been using it well.

But now it seems not to work anymore with UT...something error message.

Please help me solve this issue.

Thanks,

Won

[darlicious]

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@wonmyung wrote:

@ChuckYeah 

@NDesai 

Solution has been changed to NDesai's.

Cheers!

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@wonmyung  YOU DID IT! If you look between the couch cushions you might find enough for a happy meal.

[wonmyung]

@ChuckYeah 

I don't feel bad at all. no worries 🙂 I just corrected what it's supposed to be.

Thanks

[ChuckYeah]

Awesome, I hope you don't feel bad about it. It's just ettiquette I've found out since I joined. If you hang around the community some, you'll learn a lot more and never know everything. Again, welcome!

[wonmyung]

@ChuckYeah 

@NDesai 

Solution has been changed to NDesai's.

Cheers!

[ChuckYeah]

See, I told you, lol. If you can't figure it out just leave it as @NDesai says.

[ChuckYeah]

@NDesai would not be concerned. Just go back and edit your post and remove the solution and then reassign the solution.

Worry, not. This was merely a learning opportunity for you and every other new PM user that may stumble onto your thread. Welcome!

[NDesai]

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@wonmyung wrote:

@ChuckYeah

Sorry, I didn't know well how the credit works here since it's second or third time for me to use the community for problem solving. But it wasn't intentional. I can definitely give the credit to @NDesai if there's way to do that. I don't really care about the credit 🙂

I got hint from @NDesai link but I had to find out what the exit number on Google.

@NDesai 

Sorry for the credit! Please let me know if you know how to redirect the credit to you.

Thanks all.

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@ChuckYeah  @wonmyung It's fine how it is. It is possible to give yourself a solution as long as no one else mentioned the solution and it was not so obvious. 

[wonmyung]

@ChuckYeah

Sorry, I didn't know well how the credit works here since it's second or third time for me to use the community for problem solving. But it wasn't intentional. I can definitely give the credit to @NDesai if there's way to do that. I don't really care about the credit 🙂

I got hint from @NDesai link but I had to find out what the exit number on Google.

@NDesai 

Sorry for the credit! Please let me know if you know how to redirect the credit to you.

Thanks all.

[NDesai]

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@wonmyung wrote:

@darlicious 

Yea...

That's what I've known so far and why I've been doing without it.

I'll try without it later again and see how it goes.

Cheers!

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May be it was the phone or the dialer app feature that would auto dial the correct exit code (011) based on your local number or country?

[ChuckYeah]

@wonmyung It's frowned upon in the community to mark your own answers as a solution as this is a site looking for help. However, if you did find your own solution that's great.

If you did look at the link provided by @NDesai and it gave you the answer, you should credit NDesai with the solution.

No big issue, just an FYI.

[wonmyung]

@darlicious 

Yea...

That's what I've known so far and why I've been doing without it.

I'll try without it later again and see how it goes.

Cheers!

[darlicious]

@wonmyung  Hmmm....strange it worked before without 011. Usually that's a given with overseas calls.

[wonmyung]

Haven't, but I figured it out.

I used to use this

+82(country code) + city code + phone  number.

And it worked so far, but doesn't work anymore.

So I tried like below and it worked out.

Dial 011 + country code + city code + phone number

Thanks all!

[darlicious]

@wonmyung  Have you tried my suggestions yet?

[wonmyung]

1. I still have 299/400mins on my account AND free added another 400mins left.

2. Multiple numbers don't work either.

[NDesai]

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@wonmyung wrote:

Calling to South Korea. And as I mentioned, I've used it so far and recently and suddenly it didn't work.

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Is it just one number or multiple. Are you able to dial it using another LD service? 

[ChuckYeah]

Any chance you have used up your international minutes.

Log into http://selfserve.publicmobile.ca and see if it's showing ### / 400 or if it's disappeared which means it is used up.

[wonmyung]

Calling to South Korea. And as I mentioned, I've used it so far and recently and suddenly it didn't work.

[darlicious]

@wonmyung  What error message are you getting? Try rebooting phone. If that doesn't work turn airplane mode on. Wait 10 minutes. Turn off. Reboot. Try calling again. Working?

[NDesai · Accepted solution]

@wonmyung Which country are you trying to dial to? There are only 18 countries you can dial a number to. 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/t...