Account Plan information

[RandyWM]

Hello all,

Is it just me (and my spouse) or is anyone else having trouble accessing their account information?

I have tried a few times on both of our accounts and it keeps asking me to sign out and back in again, but I keep getting an "Oops...something went wrong" (or something like that) message.

I want to look into our accounts as both of us signed up for the $25.00 plan last month to become active this month and I have my data applied, but she does not.

Unfortunately, I can't see what our plans show currently.

Cheers!

[AE_Collector]

@RandyWM  so did neither of you have a data plan previously? Maybe something is wrong in her phone setting preventing cell data from working? 

Terry

[dabr]

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@RandyWM wrote:

Hello all,

Is it just me (and my spouse) or is anyone else having trouble accessing their account information?

I have tried a few times on both of our accounts and it keeps asking me to sign out and back in again, but I keep getting an "Oops...something went wrong" (or something like that) message.

I want to look into our accounts as both of us signed up for the $25.00 plan last month to become active this month and I have my data applied, but she does not.

Unfortunately, I can't see what our plans show currently.

Cheers!

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If the fresh browser or incognito mode doesn't work, you may need to wait another hour before retrying to sign in.  After too many attempts the system will lock you out.

[Jb456 · Accepted solution]

I just tried was able to get in..

Please try deleting you history/cookie cache....after that close browser and open a fresh one..

If that don't work open an Incognito browser.