Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As with a few others, My plan failed to renew. Although I got two texts with the first saying plan did not renew and the second saying 'Manual Payment, Please ignore.' My account still shows 'Suspended' and my phone doesnt work. My account says sus...
Is there an issue with the add-ons today? I put $10.00 into my available funds, but every time I try to purchase an additional 200 MB of data, the page just reloads and it still shows that I have $10.00 in available funds. The following message appe...
I am currently out of data and my plan auto renews on the 26th or 27th of this month.If there any way of renewing today in order to receive my new allotment of data for the next three months?ThanksTrish
I will be travelling to Mexico. Is there any method for me to use my PM phone there? Any of the add-ons would work? I don't want to use any apps, I want to use my current number there. Thanks
These are very common questions we see here. I beleive this is an area that PM needs to clear up the information a bit for potential customers. I think this needs to go as it only checks to see if the phone is on the black list and not for network ...
Hi, I've manually bought a new plan, 10 days, Canada wide call, unlimited text and 2 GB data + 2 GB bonus.I paid, the money went in, it all shows at current plan, but I'm unable to call, text, or use the internet.When I call someone I get the respons...
Everyone remembers and wants the return of the 2016 Fall Promo. You may also remember that caused other carriers to offer similar promos. Fido was one of them. Fido just announced that if you are on that promo from last fall, their price is going up ...
I'm trying to Register but I get this message: "The phone number entered is invalid or you may have created your profile already. If you've forgot" Please Advice
I posted about this yesterday but still haven’t had a resolution - my plan is showing expired and account suspended. My plan was supposed to renew yesterday and there were available funds in my account. Pls resolve this ASAP - I need my data for my w...
I'm currently with Telus and looking at other options. The plan I would be considering with PM would be about $40 and taxes. Currently my plan with Telus is $65 with 3gb shared data with my wife, Unlimited talk/text etc. - eligible for a free upgrade...
Just wanted to share my experience with the USA add-on, and it was pretty good. To start I added funds before leaving on my trip so that I could activate by phone when needed as opposed to instantly. (Probably a not needed step but wanted to avoid a...
So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?
I signed up for autopay and it worked the first time. Now it says the card not accepted. Even though there are funds available. I have removed the card and re added it and it still won't take it. I even tried a one time payment and it wont take it. I...
I'd like to know how to change my plan when I don't have not enough funds in my account to renew? My plan expired, I added money to account but less than the cost to renew the plan - I want to change my plan to a lesser amount so I can use my phone n...
Hi folks, I just sent the below message to the Moderator Team but I haven't had a response and I'm not sure if there is anything else I can do. I currently don't have service and my credit card on file is active. Why didn't autopay automatically char...
Hi there,I don't use either text messages or data.Thus I wanted to buy a bar type phone (Not Android, but just with buttons).What are the telephones types/brands I can buy to use with Public Mobile?
Hello, My name is Richard Kassouf, I was locked out of my account. I was trying to get in and update auto pay as my card was compromised last month and forgot to update the info on here. Now my phone doesn't work and I have to use it for work tomor...
I set up an account for my brother in law. He rec'd a confirmation email and has service. However his account does not seem to exist. If we try to log on with his email and password it does not work. If I try "forgot password" it says the email add...
My account has been suspended because the rate went up by $1 and Public Mobile did not have the expiry date on my new credit card. Now I can't make the payment or upgrade my credit card info. The "Payment" option on the PM website does not allow for ...
Hey all, I PM'd the mod team already, but figured I'd drop a quick post here since we're outside of support hours, and maybe there's something obvious I'm missing. I had signed up for autopay on 2 seperate accounts (mine and my husbands). The credit ...
i am after paying for my bill twice and now it won;t let me make any calls.
So just today I was trying to send a text and it wouldn’t go threw.restarted my phone (iPhone) and still wouldn’t send. Made a call and that was fine. Switched to my Nexus and same thing. Text won’t send, but calls work. Wtf??checked my account and e...
Hi,I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged ...
Good morning ! Looking for a bit of help Would the Umidigi Crystal get reception on the Public Mobile Network (Telus) ? Thank you as always! Umidigi Crystal 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE 800/1800/2100/2600MHz
For 3 days now I have been trying to get into my account I have reset my password numerous times ans still cant sign in.?. What do I do to get into ny account?
Hi, today I bought a new Public mobile SIM card, I successfully registered an account with new phone number. However, my phone shows me No service and it doesn't know the phone number attached to that card. my public mobile dashboard shows that my ac...
Hello, it appears my account has been suspened even though I have Autopay enabled and sufficient funds were available. Any mod assistance would be appreciated. TIA.
hi. i just got my sim card today. and i went to the activation page, i put my informaiton and prot my number, picked the plan, but on the last page of the activation(where autopay is) , it said i got some error after i clicked confirm. i choice the 3...
When I got the public mobile, I had add-on for 200 min long distance.and I received msg from public mobile. I have only 10 min left for long distance, soI paid $15.75 for 400 min long distance add-on last July 27 by credit card but I realizedI can no...
I know the sim card works, it works on my iPhone 5. On my iPhone 6 though, it doesn't let me move past the activation screen. It shows a signal at the top left corner. It still says that SIM Not Supported. How can I fix this?
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