Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected. Any ideas?
I recently got the $15 pre-paid option for my Huawei Enjoy 7 (SLA-AL00). I'm able to receive and send texts no problem but when someone tries to call me they get automatically directed to my voicemail and when I try to call someone the call is automa...
I refer my 2 daughters switch their phone plans to public mobility. Xxxxx and xxxxx. And my code is xxx. But Until now, why don't I get any rewards? Personal info removed by mimmo
Hi I have tried everything to get MMS to work. It simply won't work for me. Is therea moderator that can assist? I have an iPhone 8 plus iOS 12.4 Thanks.
My son has had his phone since December, out of no where it is showing there’s no service. Payment has been made, as we have never missed one. The SIM card has also been taken out and put back in as well as a reset of the phone. How am am I able to ...
Hi, I just switched to public today from Fido and I cannot recieve incoming calls but I can outward call and my data works. Does anyone have a solution for this? Thanks,Chris
Given my experience, and the 10 friends/relatives I persuaded to join, the keys to glitch free service (after one gets correctly activated ) are:turn on autopaynever change your plannever port-in while activatingnever buy an add-onalways delete the c...
I have reset my password many times but I am still unable to access my account. Every time I reset the password, I get a message that the reset was successful. When I go to access my account with the new password, no luck. I have tried this with diff...
Bonjour , sa fait 7ans que je suis chez public mobile et jaimerais avoir access a mon compte enligne pour pouvoir changer ma carte de credit car elle va bientot expiré . Jai essayer a plusieur reprise de me connectersans success meme en essayant de m...
Can't access plans section, get IIS error screen for one of my accounts, won't show usage etc. Indicates plan is active and that is all; Second account shows usage properly, but can't change plan just goes to an "oops" screen and asks me to log out...
Why is it asking me to sign into my network and not allow me to use my data? I have checked my account on PM and my data settings on my device. I have NOT gone over my data. I have 1G to use and im at 700mb. Why did you guys cut me off? I'm very frus...
The plan that I had was $30, now it's $25. It's the exact plan but $5 cheaper, but this is not reflected on my most recent bill, its still charging me $30. My plan was just renewed today, how do I change this immediately? Also, am I going to get char...
not sure where to go as this is the first time i have had an issue however my plan isn't up till the 27th of August and i have not had phone nor text in two days. At first i thougth it was an issue with the network now i am not sure. Can anyone help...
I entered all my info, and when I hit purchase the sim card it said it could not process because my zip code didn't match. However I was still charged on my credit card, how can I resolve this .Thanks
Hi Public Community,I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your accoun...
Hello,I purchased 3 x $20 vouchers for account top up but only one works. Have tried to add through account top up and through *611. They were purchased as one transaction at a Superstore in July.
Question about porting process that will close old account. Ported a number to Pubic Mobile almost two weeks ago. Everything worked almost right away with Public. The old account shows suspended and not closed or cancelled. Old provider says th...
I just received a new credit card with same number but different expiring date and code on the back of card. Do I need to tell public mobile this? I tired to do it through my account but didn't change.Can someone help? thanks a lot
Recently purchased a PM SIM from a retail store and activated it. However, I'm running into an issue where my phone is not detecting the SIM card at all. I've tried restarting my phone and inserting the SIM in other phones too but all of them are ret...
Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. Last week it said the same. What is going on? This card visa worked before and ...
Will there ever be another New Customers Promotion and/or Referal Promotion? I have only been around PM for about 9 months now but initially a promo would end and after maybe 4-6 weeks another one would launch. It has been a relatively LONG time now ...
I purchased a Public Mobile SIM from Walmart today, and I cannot activate it. I have checked multiple times to verify, and I am entering the SIM card # correctly. I tried the suggestions in the other posts, i.e. wait, try different browser, clear cac...
Hey wanting to change over providers to public mobile. How do I get my current number over. I have the sim, my phone unlock and it's compatible with public.
Hi trying to do activation but received error messages- invalid sim, no referral, and self serve username not available although I double checked and tried twice, still won’t work. Everything was correct. Also wondering how I go about keeping my curr...
