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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

LTE Connectivity on a Samsung s7

Hi everyone, I just joined Public Mobile because of it's great promotion. I was able to port my number successfullly from Wind. My problem is that I can't seem to remain connected to LTE...I can only get up to 3G.My understanding is that Wind blocks...

Resolved! 4GB/$40 Promotion

Hi, So far, I'm amazed at PM and how reliable it's been. I did get a few questions from my friends and I had initially assumed it to be so,but the current promo that is going on (4GB/$40 promo) which applies for 90 day plan length,once I sign up, it'...

Activation problems

Just having the same issues as everyone else who has tried activating their sims. It failed at the last part after charging my cc. When i put the sim in and make a phone call it says im not set up to do and log in to PM to do so. However my log in in...

Resolved! Public Mobile service in Milton, Ontario

I want to switch from Bell to Public Mobile. But I live in Milton, I have no idea what the service is like in Milton using Telus. According to this site https://www.ertyu.org/steven_nikkel/cancellsites.html there is only one Telus tower in MISSISSA...

Resolved! Tangerine MasterCard Unsupported?

I'm in the Online Activation process for a new account, and am getting the following error when adding a Tangerine Mastercard as a payment method: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are e...

The number entered does not belong to a valid Public Mobile Subscriber.

Signed up for PM this morning.Ported my number shortly afterwards.Received text confirmation and everything is working correctly.BUT when I try to refer someone, they keep getting this error.Help!!

Transfer not completed

I just activate my public mobile Wednesday afternoon , but now I still can use Fido and public. Pubilic Mobil can not received phone call, another else is good. Fido can can received phone call but cannot get text.

Resolved! Potential SIM issue

On this past Monday evening, I signed up for public mobile. I have gone through the activation issue, set up all my accounts (self-serve and community). Tuesday afternoon everything was working fine, texts were sending and receiving and I was connect...

Buy sim now, port old number two weeks later

Hello all. I wish to find out if it is okay for me to Buy a sim card now, but port my old number two weeks later ?

ACTIVATION FAILURE PURGATORY AND STILL BEING CHARGED??? SERIOUSLY????

Let me start this off by saying that my husband works as a lead in a service desk environment in IT and did all the research on Public Mobile before we decided to port over.... We decided to over his number and mine as well as sign up a new number fo...

Porting Issue

When trying to port at first, I made a mistake of accidentally putting my phone number as my old account number. So as of now, both my old and my new sim cards are active. I am still able to call and message from my new one and it shows the same numb...

Plan DID switch correctly!

With all the talk about plans not switching and having to get help (I had to as well coming from a more expensive plan to a cheaper plan), just wanted to say that it doesn't always screw up. Woke up this morning to check my wife's account which was d...

DAY 5 STILL NOT RECEIVING PHONE CALLS

I have Pm'd all the mod's... My ported number is still not working. PM almost seems like a scam to me now... Why did I pay 5 days ago if it still is not working!!

Want to setup three numbers but only have two unlocked phones ATM

Hey everyone, as the title says I want to set up three numbers with PM but I only have 2 phones that are unlocked. I've already ordered and received the SIMs (hats off to PM on the one day turnaround!). I activated one using a new number but plan on...

Know What You're Signing Up For

I've seen a significant amount of frustration on the forums from people who really didn't know what they were signing up for. People blinded by a good deal that weren't really understanding what "no call centres or stores" really means for them. I kn...

Bad sim card

Hello, I was wondering if one of the mods could message me, I recieved a sim card which I activated for my dads phone but it says 'no sim card' when I put it in. I have the same phone and it won't detect it either. Any help would be appreciated, than...

Resolved! Cannot receive calls or texts

I see that it's a common problem but I activated my phone a few days ago and I only realized yesterday that no one has been able to reach me by phone or text, I have both outgoing but no incoming.I'm using a Nexus 5 and switched over from Rogers.

Refer a Friend Reward Not Received

Hi guys, I received the friend referral reward then disapeared momentarily after. I spoke to my friend and he said that his first activation failed, but succeced the second time. Please have this fixed. I can provide his phone number. Thank you,Chris

Resolved! Personal Hotspot - connection drops from LTE to 3G

Hello Community Members,Happy Friday! I couldn't find a response to my question from the old posts so I decided to create a new one.Has anyone noticed that when you use the Personal Hotspot on your iPhone device (6S in my case), the LTE drops to 3G? ...

Resolved! Auto pay not working, account suspended

Hello, Another problem I'm having is that auto pay is not working on one of my accounts. I have my credit card registered and everything, however when I log in to my account to the payment section it says that I havne't paid.

Resolved! Scheduled plan change for $40 / 4gb of data did not occur on my renewal date

Hello, I'm having this problem with all the lines that I have with Public Mobile. My rewnewal date was Nov 10, 2016. I went on self-serv portal to change the plan on all the accounts on Oct 25, 2016 (when this fall promo plan came out) to have it swi...

Successful porting: How long did it take and from which carrier?

From Rogers, it took about an hour this evening.I had to set up manually the APN settings and change my cellular band to WCDMA but everything seems to be working. How long did it take to port your device?

1-800 numbers not working?

I was reading that some users are having problems with 1-8xx numbers. What gives?

Activation and Number porting iPhone6

Received the sim today and just completed the activation process. Ported my number from Telus.The whole process went very smooth and in less than 15 mins my phone was displaying No Service.Switched off the phone, swapped out the old sim with the new ...

We are experiencing difficulties in processing this request. Please contact Public Mobile for addit

Hi there, trying to port a number in from Koodo and getting the following error. Any idea how I can resolve it? Thanks.We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Can we still request a rebate after ordering a SIM card?

Can we still request a rebate after ordering a SIM card?Thx

Community Glitches

Ok I have seen 3 responses just "dissapear" now so something is error on community boards tonightWill see if this post is here tomorrow or not

Invalid SIM

Tried to port number from Rogers and got to end of process and received credit card error. Now can't start over. It tells me the SIM is invalid as it thinks it is already active. I tried with a different SIM and now it tells me that my number cann...

It shows temp. number under my account

When I port my number from Koodo to PM, I got temp. number first and then ported Koodo number.That was 6 months ago. I just saw today that when I login to my account under plan detail, it shows my temporary number. Not my ported number. Is this norm...

Beware of Costco "unlocked" phones

In the process of moving 3 phones over from Virgin. 2 of the 3 phones are Samsung models and were bought at Costco and were advertised as unlocked. When I registered a sim here and attempted to insert it into one of the Costco phones I got a "Networ...

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