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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I am unable to change my credit card to a new one as the old one has expired.

I am new to PM and want to update to a new credit card. I keep getting the message that my card carrier wont allow. I have talked with them at lentgh and they say it is not a problem with them?I use all the same information that is on PM file and car...

Resolved! Multiple Phones

Can we have more than one phone working on this network,i seem to be having problems connecting my new Zen phone 3 Max ,i still have my moto g running.

Generic error on self serve

After I sign up my self serve I got the error message when tap on the "plans and add ons"Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.The other 3 ta...

iPhone 5S - unable to edit APN settings

Hello, my wife just ported over to Public Mobile from Rogers and she is having issues. First off, it doesn't say LTE on the top it says 3G and the data isn't working. When I try to manually update APN settings it only has an option for personal hotsp...

Resolved! Visual voicemail

Hi, I wanted to know if public mobile have the option to have the iPhone's visual voicemail. And if it is how to activate it?

Resolved! Curious about plan descriptions with fall 4gb/month promo

Like a few subscribers here who've signed up for the 12gb/90 days fall promo, I am curious to know what your self-service plan description states. Currently, it states that I am on a 6GB/90 days, but in my add-on's section it says there is a 6GB add-...

Picture messaging (MMS) doesn't work properly but Data is ok, what am I missing???

I'm having problems sending/receiving picture messaging (MMS). I can't send out any and I can only randomly receive from some people but not others. My APN settings should be ok since there's no problem with data and I do occasionally get the one or ...

Contact

Hi I have a few months with pm but now I need to talk with someone but I can't imagine need some help please how a can talk with costumer service

problem with the greeting message on voice mail

Hi, My voice mail's greeting message is stuck on my "extended absence" greeting dating back to the summer, which is embarrassing. I tried several times to change it through the automatic menu - I changed it for other personal greetings and also tried...

Resolved! Not able to receive calls or texts

I've read several posts on why this is happening, so I'm hoping a moderator can help me out too? I understand it's a porting issue, I switched from freedom mobile yesterday and ported my number with the switch. Everything works perfectly except I can...

Autopay roll over to new plan not working

I have my account set to autopay. During the last 4G/$120 promotion, I set the plan to move to this option next renewal. My credit card has been charged the correct amount but the plan is showing as the old plan, underfunded and suspended. Will this ...

Locked out of account

hello , so i've been trying to change my password because i forgot it and after writting down my email they told me that i've been locked out when all im trying to do is to pay my phone via a new credit card

Resolved! Phone showin "No service"

Not sure how long activation should take. Is there anyway of seen whe it will complete?

Resolved! ASUS Zenfone3 Max 5.2" 16 GB

Just a simple question,anyone know if this phone works on public mobile network,im about to upgrade my Moto G

Just need to know something, IMEI location if Phone stolen and have no package or...

I need to ask, when a cell is stolen or lost, if one doesn't have their IMEI on hand or any package with, how can one get the IMEI# per say? Does a Carrier have an ability to get when Sim is in Phone?If Phone was from Telus?

International Long Distance Calling?

Hi there, I just reviewed the plans of Fido, Koodo and Virgin. Now their talk, text & data plans come with 1,000 minutes long-distance international calling for free. Does PM have any special to our existing plans like that?

Resolved! Account information to Port to Telus

How do I get my account info to port my number to a Telus account for a work phone. Telus tells me the account info from Selfserve is incorrect. #mod

Resolved! Plan did not renew to 12gb promo plan

I have tried to contact support about almost 1.5 months ago, and never received any response.It's still showing that I have only 6GB data, can you please confirm that I do indeed have 12GB plan? Maybe I should have switched to Fido when they had that...

Forgotten email address

Hello Mods, I had forgotten my email address connected to my account, can someone please help? I tried the contact us, however the email address is not correct therefore I cannot send message to support. The help line does not connect to live agent a...

Account suspended and service stopped with Autopay

Hi,The other day I received a text message from PM saying that my next payment is due on Jan 13th (today). The message said "if you're on AutoPay... ignore this message", so I did, since I've had AutoPay set since starting my account.Today I received...

Need help asap

Hi Caroline, I am not able to send txt msges and I am not receiving any phone calls or missed calls for about a month now ever since I have used all of my data

Resolved! Not able to send or receive phone calls OR contact support

Hi all, I recently switched to PM from Wind (Freedom Mobile). I am able to access the data network, send and receive text messages, however for the life of my I can't figure out why my phone (Samsung galaxy s6) is unable to send or receive phone call...

Can't get into my online account!!!

Help!! I can't get into my online account to change my phone plan or add my credit card for payments

Resolved! I AM TIRED OF THIS!!!!

I AM LITERALLY GOING TO WRITE THIS POST IN ALL CAPS, BECAUSE I AM THAT FRUSTRATED. YET AGAIN, I TOPPED UP, WITH THE INTENT TO CHANGE MY PLAN. SINCE ACTUALLY CLICKING ON CHANGE MY PLAN BEFORE TOPPING UP DIDN'T WORK PROPERLY LAST TIME, I ADDED FUNDS FI...

No outgoing calls

Can't call out anyone have a solution?

HELP! No incoming or outgoing calls since this morning

voice mail, text and data works fine but no voice calls since this morning.please help

Resolved! Kudos vs bravos in notificaton feed

Hey community, I just noticed I received some kudos in my notification feed. Was just wondering what is the difference between kudos and bravos? if they are the same does anyone knew why some sometimes they show up as kudos instead of bravos. Just ...

Urgent- Bad internet Add ons after auto pay - 6GB Data 5.293 / 6144 MB

Hello,When all things will be ok???????????????????????????????Why all the time need to have a problem???????????????????? How it's posible that after auto pay the internet data usage remain like before?????See:Booster NameAmount Used6GB Data5.293 /...

LTE network fundamentals

In response to the positive feedback on my first post about network sharing last weekend, I thought it would be a good idea to expand to other topics that people might be interested in learning about. Here are the topics previously discussed:Network ...

porting number

Hello, I recently activated my PM sim card. Its been about a week since I've done it. I put it in my phone and all works well with the number they gave me. I would live to port my old telus number. I've gone to change my number, inserted all of t...

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