SIM CARD LOCKED PUK CODE

[TonyKu]

HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really need help please. I can't use my phone. PLEASE!!!!!!!!

[GinYVR]

@TonyKuYou can buy a new card from any store listed here https://www.publicmobile.ca/store-locator

[TonyKu]

Where can I buy a new sim card ?

[Luddite]

---

@TonyKu wrote:

Hope they answer 

---

You must proceed on the assumption it will take 2 days to recover the use of your current SIM. As I see the situation you have 3 options:

a) get a new SIM and switch SIMs from within your self serve account,

b) get voip service to use with wifi - fongo.com for example has free Canada wide calling,

c) activate on a different carrier and port-out your PM number if you want it. (really just a more expensive version of a).

Tough choices. Good luck.

[Dunkman]

---

@TonyKu wrote:

Hope they answer 

---

Cross our fingers.  Good luck.

[TonyKu]

Hope they answer 

[Dunkman]

---

@TonyKu wrote:

During what time they answer to private messages ?

---

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday from 8 AM to 10 PM Eastern time.

[TonyKu]

During what time they answer to private messages ?

[Dunkman]

@TonyKu 

Nobody really knows except for moderators.  

If not busy, 30 minutes to a few hours wait.  If busy, 24-48 hours wait (crazy busy - even longer waits).  Official policy is up to 48 hours to respond.  

[Triguy]

What brand and model of phone do you have ?

If you need a PUK code from Samsung.

Samsung is giving unlock codes.   Start a live chat session from Samsung's Contact Us page:   http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170Inform the rep that you would like to unlock your model of phone and provide the IMEI & Carrier info In a few (2+) days, you will get the unlock code via email. 

[TonyKu]

Ok , how long I need to wait for a reply seriously?????.

[Dunkman]

---

@TonyKu wrote:

If I factory reset my phone while this help ?

---

From my understanding, No, it is a SIM card issue.  

[TonyKu]

If I factory reset my phone while this help ?

[Dunkman]

@TonyKu 

We are all customers like yourself.  We have no access to account issues.  You will need to wait for moderator response unfortunately.  Due to demand of their services, there is usually a wait time.  You may get lucky and maybe they will get hold of you soon.  

https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

If you can't wait, I guess that you can buy another brand new SIM card and replace it into your account.  Then the locked SIM card will be useless and you can still use your phone with the new PM sim card.  

[TonyKu]

DID BUT NO ANSWER :(((((((((((((

[Triguy]

You need help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can 48 - 72 hours for a response.

[TonyKu]

HI, I messaged them a while ago but no one is answering. PLEASE HELP

[NDesai]

@TonyKu You will need to send a private message to the Moderator_Team and they will get in touch with you. Please be advise that current waiting time might be about 48 hours or more. 

[Dunkman]

@TonyKu 

You will need to contact moderator to get that PUK code. 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437