lost phone with sim card

[MFisunov]

hi what I need to do, if my sister lost her phone with sim card. need locked account and stop every month payments. don't remember password

[hairbag1]

@MFisunov 

get you a new cellphone and download the Public Mobile app. Then you can log in to your account and get an esim and resume your old account.

[slusagm]

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And if you are going to come back to PM, buy a PM sim card from Telus or Koodo or Mobile Klink store in your area

[hTideGnow]

hi @MFisunov 

to suspend the account, ask PM support to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

---

@MFisunov wrote:

hi what I need to do, if my sister lost her phone with sim card. need locked account and stop every month payments. don't remember password

---

Hello @MFisunov 

Please create a ticket here. Your sister will be the one who will have to create her account on here and answer several security questions to verify her account. They can then lock the account. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99