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Phone not showing new phone number

Rodelliott
Great Neighbour / Super Voisin

I subscribed to the 23 dollar plan.  I chose the esim route but that didn't work out so I bought a sim card.  I chose a new phone number but my phone isn't showing a phone number.  In setting it shows there is a public moble card in the phone but now phone number and the phone is now useless.  Yes, I did a factory reset as well.  

6 REPLIES 6

Rodelliott
Great Neighbour / Super Voisin

Ok I'm done I'm just going to go to another carrier.  This is the worst experience with any company I've ever had. 

if Reset Network settings does not work, check if you can edit manually  phone number on the settings 

Rodelliott
Great Neighbour / Super Voisin

Yes I just tried and it says phone number unknown. 

Rodelliott
Great Neighbour / Super Voisin

It's a pixel 3a 

slusagm
Mayor / Maire

what phone is that? iPhone?

Usually a Reset Network Settings will fix it

but make sure you have latest iOS too 

eddieO
Mayor / Maire

Have you tried rebooting your phone? Another thing to try is to place the SIM card in another device to see if it works there. If you want to reach a support agent that might help get things working faster as there might be something on their end that is needed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

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