Phone not showing new phone number

[Rodelliott]

I subscribed to the 23 dollar plan.  I chose the esim route but that didn't work out so I bought a sim card.  I chose a new phone number but my phone isn't showing a phone number.  In setting it shows there is a public moble card in the phone but now phone number and the phone is now useless.  Yes, I did a factory reset as well.  

[Rodelliott]

Ok I'm done I'm just going to go to another carrier.  This is the worst experience with any company I've ever had. 

[slusagm]

if Reset Network settings does not work, check if you can edit manually  phone number on the settings 

[Rodelliott]

Yes I just tried and it says phone number unknown. 

[Rodelliott]

It's a pixel 3a 

[slusagm]

what phone is that? iPhone?

Usually a Reset Network Settings will fix it

but make sure you have latest iOS too 

[eddieO]

Have you tried rebooting your phone? Another thing to try is to place the SIM card in another device to see if it works there. If you want to reach a support agent that might help get things working faster as there might be something on their end that is needed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)