Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my plan about a month into my old 3-month plan to add US talk. Will the 2 months left on the old plan be refunded? Because if not, then I paid $120 for one month! I assumed there would be some sort of credit process as I was picking my new ...
HelloI noticed my AutoPay went through this morning, however the balance charged is incorrect and does not properly reflect the credits on my account. Can a mod please contact me to help resolve this issue? I am currently unable to restore my service...
the credit i want to use expires after 2024, which is the longest year on the payment list. How does it work out? Probably have a mod to take payment manually? Anyone tried it before?
Hello, I recently reactivated my SIM card and i changed the plan but I can't text or call people. My phone is able to read the SIM card ( it says public mobile ) but besides that it's not working. Can somebody look into my account to see what the pro...
I am a new user and I have locked myself out of my phone. I need my PUK code for an HTC one M8.Please help. TY
Hi my account got locked out and i cant go on my email so how and i get a new password
Hey guys,I just referred my friend to PM and he signed up for the unlimited talk and text plan with a bonus of 1GB data for $25/mth. On the home screen, it says to view your welcome 1GB add on go to the overview page. I don't see where you can activa...
Hello, I had an issue with the Auto pay and it suspended my account as well as my mothers and fathers. 3 accounts total, it seemed that autopay did not process the payment. i decided to manually fix this due to not wanting to do without a phone all ...
I got the 1GB data add-on as part of the referral perk, but I've noticed when looking at the usage on my account that the add-on data is being used, but my plan data is not. Of course since the add-on rolls over and the plan data does not, it would b...
Hey @CS_Agent curious if PM has access big brother's iPhone unlock tool to check present lock status?
I have one of these Polaroid A600 phones. It works well on Fido network. I have created a CWM custom recovery for this phone, and with it I have rooted the device. Anyone who needs my CWM recovery to root the phone, let me know. Cheers!
Hello Community, Is there a way to get a two years calling history somewhere else? I do need two years usage history to find out a phone call from the government. It happened in June or July 2016. Now it is November 2017, so I can only get November 2...
I don’t know why I should try to ask the public mobile to do it’s commitments every single time!!! they never add auto pay reward to my accound. In the past at least they had one email address to remind them their duties but the funny thing they cu...
I was able to load funds into the wallet, but I just cannot pay for the service. It tells me it's expired and that if I have the funds it will take it automatically but it doesn't.
I can't believe how my service has been canceled, I have had auto pay and has been taking money every 3 months. However, it all of a sudden stops and I get no warning... but that's fine, it's not like I was waiting on my phone. And tried paying throu...
Hey guys, I recently change my credit card from the payment screen but apparently you have to sign up for autopay again? I thought it was pretty obvious that I still wanted autopay, so having to sign up for it again seemed kind of redundant? What thi...
I had some issues with US data roaming add-on while I was in the US. I purchased the bundle package on the day I left Canada for the US. That's the talk+text+data bundle, 250MB for 10 days for $20. I used up the data quite quickly and got 75% usage a...
Can you please confirm if blackberry curve 9300 3G is compatable
Hello @CS_Agent My AutoPay was rejected. I contacted my credit card company and they advised there was an issue with Public submitted the wrong expiry date. Can someone please contact me as soon as possible as I currently have no service? Thanks
I try to order the US roaming for 10days for my wife phone line and when I submit and then the fund showing $15 but I check on the plan addon, it didn't show the details, so I try to pay for it. Then it charged me $120, and I try to order the US roam...
I top up mine and my husbands (separate accounts) at the same time every month, the day they expire. My husbands updated without an issue but mine won’t let me. It says it’s expired. It says $0 in account balance. But when I go to add funds it says I...
Have used this service and it was good. https://www.factoryunlock.co/unlock/iphone-factory-unlock-service/ Prices jump around a lot though and it's currently still cheaper to have PM unlock any Telus/Koodo iPhone ($50).Anyone have any info on what is...
When does my plan actually start? Is it my AutoPay date? Because according to my account, my AutoPay date this month is today, but my Data Witness app says it should have been Saturday. I'm on the 12GB/90-day plan.
Hi, After logging into my account (10000000xxxxxx), I topped up my account for the amount due but my account status remains as "Plan Expired". I was set on auto pay and did not understand why the payment was not automatically withdrawn from my assig...
I cannot change my base plan in my account. It says: "Sorry! We are having trouble with this page. Please try again later." Any idea when it will be resolved? Thanks
I added the money, but can't add the service. I have tried over several days. The $15 fee is not deducted, and I can't add the add-on package through self-serve. Forgot my PIN from years ago, so can't do it through *611
hello, I am looking for some help. I have recently ported and now I cannot receive incoming calls. I can receive texts, and I call out/send texts, the only thing I cannot do is receive calls. How can I fix this?
I am not that experienced with making overseas calls. Anyway, I managed to make a call to the UK last week for the very first time on this account. I tried the same number today and it just won't connect. When I checked my usage log, there was no ...
My data had been working fine up until Thursday, I assumed I had gone over my limit and that was the reason why, but today it was supposed to restart. Still no data at all. So I was following some steps on another thread and took out my SIM and I h...
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