[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! PM seems better then KOODO
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Resolved! Chose add-on; not charged
I selected a 30-day talk and text plan, with an add-on of 200mb of data. I was billed for both the first time around (August), but after that, only for the plan itself. My Transaction History shows those charges, but one line reads "Do_Not_Use_200MB ...
Support Request: Unable to create Self Serve account / use number due to SIM not being provisioned
Hello, I signed up for a plan at WOW Mobile. My phone says the SIM is not provisioned so I can not complete the Self Serve setup or use the phone. As such, I'm looking for support from PM to resolve the issue. Regards.
Resolved! Suspended service
Honestly guys you need to fix this problem paid my bill and it's still saying it's not active need help asap
LUCKY MOBILE
Has anyone ever compared Lucky mobile service vs Public mobile? Data /coverage /service?
self serve
Am currently activated with PM, and am unable to access my self serve
WiFi calling
WiFi calling available with pm?
Network locked SIM card inserted
Pa ano ko magamit yong phone loker inserted
Plan paided twice
I recently bought a plan for 57.99 never used one data or phone call due to locked phone.. Bought new unlocked phone plan ran out.. Never used the plan or made phone call I had to buy new plan to get service restored . This is lame I was told the mon...
best way to get your phone to work well with public mobile
The best way to get your phone to work on public Mobile is to buy a unlocked phone and pop your sim card in if your phone is not unlocked then the Free way to unlock your locked carrier is to call the company and ask for a sim network unlock code
Resolved! Watch Pairing
Hello All. Samsung Store says Telus now have pairing for the same number etc. Does anyone know if this will happen to PM soon? Many thanks.
Resolved! 6.90$ charge on my CC
hello, there is a 6.90$ public mobile charge on my cc ending in 1263, oct 23, please explain or refund. I have two accounts charged on this credit card, phone numbers ending in 2641 and 1394.
My Account Page
Hello, I've noticed from signing in and out, whenever I wanna check data usage, that there is a number for my account and I can click it which opens a drop down menu. My question is, is there a reason there is a drop down menu? Like for example, addi...
Data not working
I work for an authorized retailer activating public mobile plans for customers. I had a customer in today who purchased the $40 4.5gb promo plan for out of done. She has an LG G3, all calling and texting services are working. Mobile data is on on se...
Resolved! FLASH SALE, I didn’t receive my credit! My phones are disconnected!
I signed up for 2 phones for the free sim card and free month of service on the $40 plan and the $10 plan during the Flash Sale on Sept 30th at London’s drugs in Vancouver paid $70 and now both my phones are NOT WORKING?!? I signed up because of the ...
Resolved! Two issues with my account
1) When I try to send a text message, it fails no matter who the recipient is that I am texting. 2) When I try to check my plan I receive a message sayingOh no!It looks like something went wrong, but don’t panic. I log out as directed, log back in a...
Unable to change plan
My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:Oh no! It looks like something went wrong, but don’t panic.Log out and...
Resolved! Self serve
So, my plan expired as of October 29, and now I have money to pay for it. It's saying that I don't have a plan, and when I try to add a plan... Nothing comes up. I really need my phone today!
Locked out of account
I am locked out of my account, how do I fix this or who do I contact to fix this?
I signed up for Auto-Pay today...
Hello, I don't think this is anything to worry about, but I thought I'd bring it up anyhow. I just signed up for auto-play today, and today is also when my payment says it's due, tomorrow being the actual renewal date. But I got this text from PM, so...
need to renew my autopay but there is no option
Hi everyone, I need to renew my autopay plan since my old credit card is no longer valid, but in my account there is no autopay sign on option? anyone same problem?
Bandwidth Usage for Speed-Tests
Learn from my mistake. On Oct 28, 2018 I signed up for PM with the $10 Talk + Text plan and also purchased an add-on of $10 3G Data plan. Uncertain about the speeds of a 3G network, I ran a speed test expecting to consume about 30-40 MBs of my Bandwi...
My data is not working though i paid the amount
Hello Public Mobile Team, I am using Public Mobile service.My plan includes for $40 - 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text But data is not active though i am making mobile data on. It is stil...
Resolved! How are Text Messages Counted?
I joined only three days back (Oct 28, 2018) with a $10 plan that allows me 50 outgoing and unlimited incoming text messages. I haven't sent any — not even one — text message since the day I signed in but my usage today shows having sent 11 messages...
Call add on not working
Hi. I bought a call add on that shows up in my account statement but is not working. When I try to call it says I need to add the add-on. This is is an urgent matter as I need the call feature to do two-step verification to pay bills. I’ve left two D...
I have already bought an ADD-ON 1 GB data plan, nothing is showing??? still not able to use internet
Hi ,I have used up my data for my plan, and already purchased an ADD-ON plan, but nothing is showing up, I am still unable to use internet.How long do I have to wait for my ADD-ON plan to be activate, I thought everything in Public Mobile is self ser...
Resolved! My porting failed, Can I recover the old number?
I attempted to port my number to PM. The port didnt go through for a long while. I then decided to use a temporal number. That worked. Soon after, I could not reach my number I was trying to port anymore, outgoing and incoming call service deactivate...
Resolved! Lost sim
My cell number is 587 xxx xxxxI lost my sim bought new one and would like to transfer to that one How do I do that
Locked out of my account
Need to cancel sim and switch over to new one I lost other one and bought new
