Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, On my usage history, if there is a time counter on my call does this mean I am getting charged for long distance? These time counters are appearing on some in province calls and I need to find out why! I have the unlimited province wide plan. Ca...
@CS_AgentHi Mod team,My autopayment went through today, Aug 16, with the following statusAvailable Funds: $xAmount owing: $0Balance: $xIt also indicated that my next auto payment will be Nov 16, 2017. I initially thought it was my credit card becaus...
I just transferred from Freedom Mobile to obtain the promo that is being offered right now with some friends. After having signed up, I cannot sign into my account, text, call use data etc... Whenever I try to use these services, I receive a text fro...
Hi, I forgot that my credit card expired and thus I was late on my payment (due Aug 15, 2017) and my account was suspended. I just made a payment on self-serve and the money went into "Available Funds" instead of paying the debt. My account still sho...
Hi All, I have unlimited province-wide calling on my plan, and I'm currently in Ontario. I'm in Barrie now, though when I try to call areas like Marathon and White River, which are further north but still in Ontario, my calls won't go through. I get ...
i made two payments for the 90 day plan because the first time the system said it was experiencing an error so i tried the next day and it worked but when i checked my credit card statement and it said i paid twice so i would like a refund for 1 of t...
Good Day, been a PM user for a while, lost password and secret question, I would like to send my Phone # and email address to someone so I can resest my password and get into my account. Would a moderator please email me.. ThanksDR
Hi, so today my autopay occured on my credit card but my phone calls and data are not working. I checked my credit card to see if i was charged but i was not, so I changed my card to my debit card to make sure the payment was made but nothing has hap...
No idea what happened but i lost all service for no reasonHelp would be greatly appretiated
I have a friend in the US right now.I'm considering switching a new phone, and kinda have my eyes to S8 atm. Canadian price seems to be ridiculous high, so I was considering my friend buying it and bring it over. This is what I'm considering:https:/...
Hello CS:You had deducted 3 months pre-payment from my credit card on Aug. 6, 2017 for phone (647) xxx-xxxx. But, I ported my no. to Speakout on Aug. 7, 2017. I will appreviate if you could refund me my payment.Thanks,Romeo Villanueva
I set auto payment from the day I am with PB. Everything was ok.Today my payment due (Aug 16). I am not sure if PB charge my credit card. I checked my credit card account but no pending record.My account indicated that I have $116 balance, $116 avaib...
When I make a local call all I hear is "Sorry, we cannot complete your call, you do not have the required long distance add on". Today (August 16, 2017), was start of a new plan cycle. My account is charged on this date and I found out that my credit...
Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal. However, now the phone is still not working its been hours now and still nothing. I've tried res...
Hi my phone worked fine last night and when i woke up this morning it wouldn't let me make or receive any phone calls. I have a "grandfather" plan and i pay every 90 autopay. and the payment has already been make. my account online says that the stat...
Hello, I'm trying to login to my account but when I put in my login and password I get the following message "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Has anyone had any expe...
HelloI don't want to use public mobile anymore. How do i do that?I see some messages that i have to disable autopay. 2nd of Every month they deduct money from my account. So if i delete auto pay i will not be charged from next month? Pls. let me kno...
I just got off the phone with a rep from Koodo Mobile and she told me that everyone will be receiving a text message to switch to Koodo (if they want). I said I did not get a text message. She said I could still switch to Koodo. She said that PM w...
Calling and incoming not working. Auto pay just went through today. i need help urgently
Hey if someone can please help . I currently have no service. My autopayment went through today but instead of billing me the $126 it gave me that as a credit, im not sure what happened but something clearly went wrong and it disabled my service alon...
Hello,My plan includes: Unlimited Talk to Canada and the USHowever I just called a US # and it says I do not have talk available. How can I resolve this issue?Thanks SDB
Hi Everyone,Wondering if its possible to disable the voicemail feature on my plan??
I changed to a new plan that was supposed to start today. However, my phone says that calls and texts aren't part of the plan. So I check my account online and then see that my plan has apparently expired. However, my credit card has been charged to ...
@CS_Agent When I woke up this morning, I lost all service (text/data/etc.) on my phone. My autopay date was today, but I made sure I could make the payment. My account shows that it has been properly renewed, but still no service. I've tried reboo...
Wonder, What would our Fav Mods be like when They have a Painted Self-Portrait of themselves? This is what the Master of the Paintbrush can do, would be lovely if @Jeremy_M, or @Shazia_K, or @Mary_M had their Painted versions on display? This would m...
Got a new Visa Debit, so when auto pay did it's thing it didn't go through. When I realized I called 611 and couldn't update my Card via phone(which sucks if you sent near a computer). After getting home my account still didn't let me update it so I ...
I recently ran out of my data for the month, and in extension my 3 month $120 plan. I paid $10 plus tax for 200mb to hold me over until my plan is renewed in 10 days. However, the top up was not selected onto my current plan and the situation that I ...
I know this looks like a stupid question, but I can't seem to find the actual answer. Are 3G plans actually using the 3G network, or are they using LTE but throttled to 3G speeds? I know they're limited to 2.5Mbps, but is that 2.5Mbps delivered via t...
Hi, I ported my landline phone number over yesterday afternoon, and was able to call out from my cell within minutes. I cannot, however, receive calls, and it appears the landline is still receiving said calls. It's been more than 24 hours at this po...
I wanted to see if I pause my account in the middle of a 90 day cycle where I have payed for the 90 days. Is there a way where I can pause the plan entirely and not lose any minutes during it? As I am going international for while and would like to m...
