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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone with Contract: Moving to PM

Hi everyone, This doesn't apply to me but to a friend of mine. He would like to transfer to PM (keeping the same number) but he's on a mobile plan with a two year contract. What is the best process to initiate the transfer? Is it first paying off th...

6 Digit Code

HELPPPPPP!!!!!!! ME TOOO SAME....:(I cant put the 6 digit code in to register online cause I cant receive the text. Its been 3 hours.I think it may be a porting issue as well since the guy at the store did say it might be a challenge with my old acco...

$2 auto pay discount

I'm on the new $35, 1gb plan. I'm registered for auto pay and therefore am supposed to save $2 per month. I noticed my credit card was billed the $35 plus taxes. Is the advertised price including the discount, or am I missing out? Thanks!

Resolved! Blocked from login

login to my account has been blocked due to numerous failed attempts. how should i resolve it?

Resolved! $25 - 30-days - UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging

Just some questions … I cannot figure out my new plan. Any help will be welcome! I have just bought the plan $25 - 30-days + UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging VOICEMAIL & Call Display 1. First question...

Payment date change

Hi I was wondering if payment dates can be changed

Cancelling my account

Good morning,My account number is ************, and I am looking to cancel my account including automatic withdrawl effective immediately Barbara Berridge

Hi I buy today 2 SIM card with public mobile for Walmart and I take free 2 SIM cards

I buy today 2 SIM cards new activation public mobile I get free SIM cards but no have 20$ bill bonus because I find promotion online if you active for Walmart you take free SIM card and 20$ bill bonus

Outgoing calls to shown in my usage history which I have never dialed

In my usage history, there are 2 outgoing calls to the same number of 4165804001 and the durations shows 2 and 4 seconds. However I have never dialed any numbers to anyone since I activated my Public Mobile account 2 days ago. Pls help me and tell me...

5 outgoing texts to 474663 shown in my usage history which I have never sent

In my usage history, there are 5 outgoing texts to the same number of 474663. However I have never sent any texts to anywhere since I activated my Public Mobile account a few days ago. Can anyone help me and tell me what's the matter and how to avoid...

Credit card not being charged successfully

Hey there, my wife's account is on auto-pay but didn't renew successfully. Now it's suspended, and when I put in the credit card again it says it can't verify the information and won't charge. I called the credit card company and they said Public Mob...

My Data usage is wrong

It said i used 5.350mb out of 6144GB my plan just avate i haven't touch my phone plus i'm on my WIFI what is going on?

Can't find public mobile in Network settings

Phone is set to auto do do you have my sim ending in 180912? I think it may be the sim

I have data available (according to my acct) but not able to access internet when not on wifi?

Hello, Looking at my account, I should have data available but if I'm not connected to wifi, I am unable to access the web which is super frustrating. Ideas? Can someone help?

got billed twice... :(

hi guy/mods, im currently on a 120 days plan with autopay. early last month i changed my credit card info, and this month (mid may) i got a text from 611 telling me that the payment did not go through, i tought that my credit card info was wrong, so ...

philippine international call plan or charges

hi all!can you help me know the best and cheapest way to call a philippine number? is there any plan ? if not do you have an idea how.much it will cost me to call on a regular cost?thanks !

Unlocking sim card

Hello,it's been a while since I try to tether my connection to my tablet.I have a Nexus 6P and, on Videotron I had problem doing it. And I almost went baco to Videotron, as I rellay need tether.But, digging on the internet I encounter this guide:http...

Plan issue please help

I have just renewed my account . Before renewing I tried to change my plan. My current plan was 76 for providence wide and no text for 90days . What I tried to change it to was 90 days text international and providence wide calling 75 dollars . I tr...

trouble calling out

can`t call out on my phone ,anyone calls me goes to voicemail.

Can't renew my plan

I'm getting this message I check with my bank there's no block on my card Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

Model Citizen Rank

Am a model citizen now. I am not sure what it takes to be one. Am I worthy??? New Neighbour / Nouveau VoisinGood Neighbour / Bon VoisinGreat Neighbour / Super VoisinGood Neighbour / Bon VoisinGood Citizen / Bon CitoyenGreat Citizen / Super CitoyenG...

Resolved! How to become a Community Moderator

Hi everyone, Just curious, how does one become a community moderator? Is this something possible as a member in the forums, or something that should be obtained through a different channel? Thank you

Resolved! Network Unlock code

Hi, I would like an Unlock code for a Moto G (3rd Gen, 2015). IMEI = 3554xxxxxxx.thanks

NO SERVICE AFTER JUMPING THROUGH HOOPS

My phone was stolen. I suspended service, bought a new phone. Had problems with the SIM. Got them fixed. Paid my account. Reactivated it. There is still NO SERVICE.

Locked out of my account and need to renew my service.

I am currently locked out of my account can someone assist please.

Cant access in the account

Hello I am trying to log into my account but is not allowing me. I have done the process to reset the password but i am not receiving any email.

UNABLE to send text msgs

I can make and recieve phone calls and recieve text msgs but can never respond....tied my public mobile sim in another phone and i am having the same issue so it is account related not phone related. Can someone help reset my account so i can send tx...

Voucher Locations TO

Hi, Does anyone know of any grocery retailers in Toronto, ON that sell PM vouchers? I'm looking for one that can be classified as a grocery merchant for credit card cashback. Also, is there ever any fee for purchasing PM vouchers in person? (Other t...

Resolved! Service renewal.

Hello, I am set up for auto pay and renewal but my service hasn’t renewed. Could I please get a hand processing a payment with the info I have on file and renewing my plan? Thanks

Renewal of service

My husband and I purchased our service at the same time and he has received renewal effective May 15 after an auto payment was processed. The auto payment for my service was also processed on the 14th and I received notice that the service does not r...

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