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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Promotion

Why Public Mobile only do promotion on 3G plan? How about 4G plan? Are they going to change their business trend into 3G in order to meet the competitors?

Unable to Change Plan

I'm trying to get the $25 unlimited talk and text. I have no intention to reactivate my current plan. Originally I had $10 balance in my account and wanted the simple 50 mins/50 texts plan, but it wouldn't let me "change plan by topping up my account...

Resolved! can't make a call out due to not having "talk"

So I recently migrated to PM and the amount of stress this causes me is kind of ridiculous. I have the $40/4.5GB plan which includes unlimited canada wide talk but when I called sony's 1300 number for an issue with my account, I got greeted by an au...

Unable to Process Transaction

Hi, Here I'm trying to arrange auto payment with my credit card and I'm receiving a message "Unable to Process Transaction". Any help?I need to start using my phone today.I'm going into my second month.

Rewards issue

Yesterday I left my grandfathered plan. When I called the call center I was told since I been a member for 4 years I would get 4 year loyalty reward. I go to my account and it shows 0. Will it only be applied next month?

Resolved! Changing Plan

If I change my plan mid-month will the new plan start on the renewal date? Thanks!

How much data would you use?

Since some of the recent larger data plans from various carriers have popped up some people question why you would need, 10GB, 12GB or even 16GB a month. I’d like to poll the community on how much data do you really want to use? I’m talking about how...

Resolved! Payment not Processing

My payment won't process...I tried a couple times with two different credit cards. The page just sits at Please wait while your activation is being processedI've waited like 10 minutes each try.Am I being too impatient? Or does it take a long time f...

Suspended account

I have the funds there but i cant make a payment and now says suspended

Koodo with Migration Offers!!

What is really going to happen with Public Mobile?? Koodo every month or so is giving great migration plans for PM customers to port over and I just keep ignoring them because of the great discounts on my plan i am recieving. Should we be worried? Is...

Resolved! missing credit

I am a little confused as to the balance on my plan.I signed up during the first month free (I expected a 30 dollar credit)I signed up with a referal, (you and a friend get 25$)and I have 42$ credit.having trouble doing the math to figure out whe...

Activation failed

Hi there,the activation of my sim card failed ("Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"Target="_blank">email us to get your account operational. We apologize for any inconvenience."). I can...

Can't make/receive calls, data no longer working

My service has been good up until yesterday, when all of a sudden I can't make/receive calls, data no longer working, and when I try to make a call it says "I don't have a long distance plan". I was making a call to a local number here in B.C. I ch...

US data plan/double billed

I took out a US data plan and PM also deducted data from my plan at the same rate as the US carrier even though I was in the US. In other words I was charged at 2X the data used, 1 GB USA and 1GB Canada. WTF!If that's the way they do it then I'll be...

payment

I have an extra 120.00 sitting in my available funds. Can i please have that amount refunded to me. In Sept i will be out of town for 2-3 months,can i stop 2 months payment ?

Resolved! New customer - wrong plan selected

Hi, I wonder if someone can help me to change the plan to include text messages. I have selected the 20 dollars plan, but realized that it does not have text messages. Tried to add addon, but selected US roaming text. Looking for some help Thanks

Resolved! Forgot Password Support

Hello:I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place. Thanks

Being charged extra every month

I've 2 SIM cards from public mobile and I've registred for autopay for both SIMs with same credit card. When I checked my credit card staement I can see I am being charged three times a month. I've been charged extra from last three months. @CS_Agent...

Resolved! Can't port the number from phonebox

Hi folks, I'm trying to port my old number from phonebox but have no luck. Tried searching for related threads but hit nothing. Any suggestions?

Resolved! Payment voucher no longer at wal mart?

Hi, I’ve been working in parry sound for the summer and I’ve been buying payment vouchers at Walmart. Yesterday I went to but, the cashier called over the manager who said they’re no longer in the system and took the cards from display. I don’t have ...

SIM card updating?

I am activating a new phone and a new PM account. I think I've done everything correctly, the new phone, with its new number worked fine, send and receive.THEN I decided to see if I could get my old phone number back, so I went through the process an...

Resolved! Incoming Calls no longer working on my BlackBerry Classic

Hi all. I hope someone can help with this...I am stumped. I have been with Public Mobile for several years and all of a sudden, I cannot receive any incoming calls on my BlackBerry Classic. I only realized it today, but am sure that it has only sta...

Open Letter to ALL prospective customers and CRTC

Dear Prospective customers, Public Mobile again has dropped three calls in a matter of 3 months. I have subscribed to the province wide unlimited talk plan and have paid my bills on time every single month. Now I am trying to contact my home number i...

Resolved! History Usage

I'm trying to find out how much data I used last month to see if the plan I'm on is the right one for me. I can find the page with the individual lines but nothing totalled. Do I have to do this myself? Any help would be greatly appreciated!

True international roaming services

Hi @CS_Agent I recently travel to Asian a lot, and I found the PM doesn't have the international services. The only thing I can do is forward my PM call to Fongo. I believe this situation is very common. I wonder if PM have an idea or plan to carry ...

Re: No Data on iPhone 6 iOS 10

Hi,I just moved to Public Mobile yesterday. Tried everything but still data is not working for my iphone6. i have followed the apn: sp.mb.commobile store guy tried a lot then suggested to call applecalled apple they tried and then sugested they can't...

US Roaming Data

Hello!I'm travelling to the US and i need more than 1GB of data, at least 3. How can i add more than the 1 they have as an option?

Resolved! Nothing rolls over that is part of a plan.

Nothing rolls over that is part of a plan.Add install is the way to go- just get the $10 plan and add on extras. For example for only $8 one can add on 200 long distance minutes and for $10 you would get 200 Mb of data that do roll over until of cou...

Issues with porting from Koodo

I tried porting my number from Koodo yesterday. After some wait I saw message "Operation was successful". I checked my Koodo SIM stopped working. However, my PM SIM is still associated with the old PM number and the same old number still shows in my ...

Changing Plans

I'm in a situation where I'm about to run out of data and rather than buying more as a temporary measure, I figure I'll upgrade my plan so I have more every month going forward. The catch is, I'm 60 days into a 90 day "Build your own plan" and if I c...

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