Service not working after plan change!!!

[Nour]

Service not working after I changed plans. I cannot call or recieve incoming calls. Data is not working. Not even a text message.

Please help.

Nora

[Mary_M]

thank you for the update @Nour! We're really glad to hear that the issue was resolved and that your services are now working 🙂

Thank you to everyone on the thread for helping!!

Cheers,

Mary

[Nour]

Thank you. It worked.

[Anonymous]

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@Nour wrote:

Where do I report it lost or stolen? Cannot find a link under my account.

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Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

[Dunkman]

@Nour

Under Plan and Add on section.  Then there is a tab for lost/stolen phone.

[Nour]

Where do I report it lost or stolen? Cannot find a link under my account.

[popping]

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@Nour wrote:

Service not working after I changed plans. I cannot call or recieve incoming calls. Data is not working. Not even a text message.

Please help.

Nora

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Login to your self-serve account.

Is your account status active?

If yes, you account may not provisioned correctly.  Try the stolen/lost phone trick mentioned above post.

[Dunkman · Accepted solution]

@Nour

You can try the lost/stolen phone trick.  In your account, report your phone lost/stolen.  Logout.  Wait 5 minutes.  Login and report your phone found.  Re-boot phone.  This resets your SIM/account.