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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Accidentally ordered wrong service

Hello, I accidentally ordered the wrong service today. Accidentally ordered "US Roaming - Unlimited Text (10-day)" ($8) when what I really needed was unlimited text for Canada. I followed up by ordering the correct service for Canada ($25/mo). How c...

Resolved! U.S. Talk, Text and Data Bundle

Hi Everyone, Just looking to make sure I'm prepared before it's too late. I'm going to the U.S. (New Orleans) for 5 days next week and I want to be able to receive calls and texts from Canada, along with having some data. So if I choose the 10 day ...

18+1.5GB Plan?

I just want to make sure that I am reading right before I upgrade. Is there a plan that is 18GB + 1.5 BONUS @ 3G speed? Also, how does this affect my current 90 day plan if I change halfway through?

Resolved! Question for Koodo Offer Switchers

Question for any PM users that took Koodo's offer:I attempted to use the promo code on Koodo's checkout. It would not let me complete because I had chosen a phone with a small tab that had a reduced price. My options were to choose either the PM prom...

will my us 200 minute add on, auto top up, if or when its exhausted?

Quick question as I have a contract Which could put me over. will my us 200 minute add on, auto top up, if or when its exhausted?If not how do I get this covered? Thanks guys Steve

Resolved! No Service

Just signed up and My phone shows No Service. It said my phone is compatible when I signed up and I followed all the instructions for APN, but still no service. I have Apple iPhone 6S (A1688) which is unlocked. Please help.

Resolved! The extra 1.5GB of 3G data on 90 day plan

Hi, im currently on the 90 day plan = 6GB data / province wide calling / unlimited texting, for $120 for 90 days. I see that the same plan has an additional 1.5gb. wondering how i can get that and if all my rewards would still work? can someone who w...

Roaming Experiences

Hi everyone, I am starting this thread in order to gather your experiences and workaround regarding PM roaming. Now when I say roaming, I am talking about non-US based roaming. I will be going to Europe recently and looking for a cheap and reliable ...

Suggestion: Spell Checker ON by Default when Writing/Replying to Thread

Hi everyone, I noticed that when writing a reply or posting a new question on our forum the system does not spell check automatically. We have to click on the spell checking icon on the toolbar. If it's not too much trouble I would like to suggest a...

Resolved! Need assistance to transfer my phone number from Virgin to Public Mobile

Hi guys, I Just activated my SIM card but with a brand new phone number. Everything works fine so far. Now I'd like to transfer my existing phone number from Virgin Mobile prepaid to replace the one I received during my PM activation. Can someone te...

Koodo's offer

Hi, I received an offer FROM PM to switch to Koodo. The offer is interesting, though, my contract ends on june 29 and the offer ends on may 31. Will i get a refund as PM encourage me to go with Koodo? Thanks

Data usage seems higher than my old provider

So I just switched to the 4.5gb/45$mo plan today from an older Speakout Mobile 711 plan. I set everything up fine and started to use my data but noticed that it seems to be going at a much higher rate than with Speakout. I loaded the front page of re...

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

Nokia 3

Public Mobile offers and deals

Received this text from Public Mobile a few seconds ago: Public Mobile here with an exciting offer for 1604-xxx-xxxx. Join Koodo and receive 2GB of LTE data, unlimited CANADA-WIDE MINUTES & international text, for ONLY $40 per month! PLUS get $100 in...

Resolved! Credit Card Error

Hello, The credit card I've been using since I signed up suddenly stopped working today. Autopay failed so I had no service for most of the day. I tried manually paying online and it gave me an error saying it could not verify my cards information. I...

Resolved! Blocked for log in

HiI am not able to log in as my login credentials are blocked whenever i entered my email and password via self serve, and how to deactivate a/c?i did not add CC in my file.

Add talk to existing plan

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d hav...

Resolved! My service is not renewed.

Hello, My credit card information on the file has been changed as I received a new card. I forgot to update it and so my service has been suspended. I updated my info this morning but the calls were not gettign through or internet. Tried several time...

Intermittent Mobile Connectivity

Over the past few days, my Samsung S7 Edge has not had a stable connection to the Public Mobile network, despite having full bars. Wifi has been working perfectly, but voice, SMS, and mobile internet have been intermittent. Pulling the SIM and re-i...

Anyone heard of this?

https://www.kickstarter.com/projects/sgnlstrap/sgnl-make-phone-calls-with-your-fingertip/descriptionhttp://www.mysgnl.com/ Sgnl is basically a device built into a "stylish" (not terribly bulky) wristband or watchstrap which connects to your phone thr...

Can't access my account

Hello, Cannot access my account, need a mod to help me here. Forgot Password doesn't work as well. Thanks

Resolved! What does Canada-wide plan mean to Public Mobile?

A long as I know a Canada-wide plan means that you could make calls from anywhere in Canada to any number in Canada.The $30 plan includes 500 MB and UNLIMITED Talk Canada-wide. But, PM had a special definirion for Canada-wide in the description."Incl...

Suggession: Filtering on Community Posts

Hi everyone, Going through community posts I believe the filtering we have is limited. We can currently search for a keyword or do some basic filtering based on "This Board", "Knowledge Base" etc. I think it would be a very nice feature if we could...

Data/Texting working but Calls are not working

Just recently signed on, for what I had assumed would have been a great service considering the business model, however have run into a massive hurdle. Phone: Xiaomi Redmi 4XModel: MAI132 According to Willmyphonework, the phone in my possesion should...

Resolved! Changing Plan

Hi everyone, I am due for my next billing on June 2 however I changed my plan so that it will change on my renewal date but it now says my original bill is still due June 2 and then I will be charged June 3 for my new plan. Is there a way to get aro...

How To Request An Exchange With SIM Card

Hi! I have 3 unused regular sized (full size) SIM cards that cannot fit in any cell phone today. I would like to exchange them for tri-punch sim cards. How can I go about doing this?

My samsung note 4 can make calls , but can not use data I bought add-on

My samsung note 4 can make calls , but can not use data I bought add-on. Is Samsung note 4 is too low version to use the data?

iPhone 6 No Service

Hello,I have an iPhone 6 (iOS 11.3.1 - latest) and am getting No Service. I have been a customer for nearly a year now, with no problems. It started last week when service would intermittently cut out, despite indicating there was service. It got pro...

I cannot send SMS texts on my iPhone. However I can send and receive MMS texts.

I can receive all texts (SMS and MMS). I cannot send SMS. All other services are working fine (data, phone, etc.). I have an iPhone SE running the latest iOS.

Resolved! Wanting to Switch Over - Three Phones

Currently an unhappy customer with another carrier. Looking to switch over three phones (and perhaps a fourth), and am looking for the best possible deal. What I need: Local calling and 1 GB of data per phone. That's it! What can you do for me.

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