Suspended account and just paid and now it says I didntt

[Anthraxanddeath]

I suspended my account a couple weeks ago due to a stolen phone and just got a new phone and Sim and switched my number over and just paid my balance with a voucher and now it's saying that I still owe when I don't it was only suspended for 2 weeks? 

[Anthraxanddeath]

I fixed it myself thanks disregard this post

[Anthraxanddeath]

Yeah it's only been suspended for 2 weeks and it was still on a plan when that happened it shouldn't have even run out until the 18th of Sept and I used my voucher and on the automated thing it said thank you for your payment your plan is good Until Sept 18 so that made no sense at all it should have saida month from today

[will13am]

@Anthraxanddeath, I am not totally sure what happens with lost phone account suspension.  I thought that the clock continues to run for the existing renewal interval.  However, a payment will not be taken if a renewal date comes up until the customer restores the account. 

[RobertQc]

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@Anthraxanddeath wrote:

I suspended my account a couple weeks ago due to a stolen phone and just got a new phone and Sim and switched my number over and just paid my balance with a voucher and now it's saying that I still owe when I don't it was only suspended for 2 weeks? 

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