Help with Payment and Log-in

[dbenjicoley]

Hello @Moderator_Team

My phone has no service, even though it is set up for autopay and there is nothing wrong with my credit card. I've tried using your self-serve automated system to change the credit card, to see if it will help, but it was useless. The Simon bot is not helpful either.  Also, I cannot log into my public account to check my account status.  

Please help. Thank you.

[mimmo]

This thread might help. Either or both options.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[dbenjicoley]

I've added the voucher, the phone acknowledged payment, and yet it still has no service.

What is going on???

[dbenjicoley]

Thank you.

[mimmo]

If the issue is a missed payment, no matter the cause, you can buy a voucher online at recharge.com and dial 611 to apply the voucher. To reset the password etc.. you will need to contact mods to reset.

[NDesai]

@dbenjicoley Try calling 611 from your phone and you can make a payment there. You can also purchase a voucher online from recharge.com or from slected retail stores and pay using voucher. 

[dbenjicoley]

Hi,

I initially set up the account as the phone was a gift to my mom. However, both my emails are not recognized by public mobile, and therefore, I cannot reset my password. Public mobile also doesn't recognize her number, so that option does not work.

[Carld123]

Cant log in?..did you forget your password?