hi @Gerrit01
are you new subscriber activating new account? or existing customer trying to change sim card?
if existing, you can update the new sim card using the browser, you don't have to use the PM app.
but if you are new subscribe, you need to use PM app. Try uninstall the PM app, reboot phone and reinstall
if same, ask PM agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
