Plan changes

[Kevinbrennan70]

Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text

[Anonymous]

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@Mary_M wrote:

When responding, make sure to do so through the community and not by email as we won't receive the reply

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 @Mary_M

That's a possibly ambiguous statement. The regulars here would understand what you actually mean but someone newer or not a regular might see that as saying to post in the forum. Of course you mean replying via private message.

ie. make sure to do so by replying through the community private message service.

[Mary_M]

Good morning @Kevinbrennan70,

thanks for getting back to us !

I can confirm that my colleague has answered your private message - can you please view it? When responding, make sure to do so through the community and not by email as we won't receive the reply

We look forward to helping you 🙂

Mary

[Carld123]

@RobertQc

Always good to see members following up on threads to see if a solution was found..👍

[RobertQc]

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@Kevinbrennan70 wrote:

Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text

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@Kevinbrennan70Hi Kevin, we are still waiting for an update / more details from you. Did you make any progress with your issues?

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue + Plan Changes 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[Luddite]

When did you activate the $50 plan?

Login to your account and confirm Status is "Active".

Reboot your phone with the PM SIM installed and report any messages if you don't see PM and some bars. What is make/model of your phone.