[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Transferred my line from koodo to public mobile and number not working
Hi,I trasferred my wife's koodo number to public mobile using the change number function after getting a temp public moblic sim card from a reseller booth.Now her transferred number is not working. There is "6qv2 number not in service" message everyt...
Resolved! Should get 5gb promo, what if I port Koodo prepaid number after June 16th?
Activated on June 15th for the 5gb promo with a new phone number. Will I loose the 5gb promo if I port my Koodo prepaid phone number after activation/deadline? Concerned because it's now after the June 16th activation deadline.
Resolved! Need to port my daughters # from my account to her own PM account
My daughters phone # is under my name and she needs to port it to her own PM account. On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?
payment voucher
I just recently bought a sim card and need to activate my acount. I have a foreign visa card and just found out it dosnt work. Is payment voucher the best option? How do I get one and proceed?
Airport Special Offer - Montreal Trudeau Airport (YUL)
Saw this advertisement at the Montreal Trudeau Airport (YUL) during a short stop over two days ago. Does anyone know what the special offer is? I did not have enough free time to go to the booth before catching my next flight.
Resolved! Is the LG G6 compatible with Public Mobile?
When browsing the compatibilty test they offer I cannot find the LG G6 on the list, so does that mean it is automatically incompabible with the network? I have the LG H873 if that makes the life or death difference.
New Phone on PM
I have a unlocked HTC One. Currently works on Petro-Canada mobile. Pop in the new sim and I get nothing. Any ideas? Network within settings shows Unknown.
When will Telus/Public Mobile enable RCS?
Google is moving forward with RCS (Rich Communication Service) despite carriers being very slow to go along. In Canada both Rogers and Bell have it and Freedom recently announced they will soon have it. What about Telus?
selfserve
The selfserve login is not loading on any computer. Just searching for the website. Is this happening to anyone else?
iPhone SE cannot use data
I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've a...
Slow responses from mods
@Alan_K @ I am fed up with the crap service with PM and when you have a problem it takes days to get help... I understand that it's not like other providers where you can call and have your problem fixed right away but at least beef up the mod team s...
Vouchers
Hi I can’t seem to add my voucher numbers, says can’t add....?
$5 voucher
So remember the other day when someone came on saying they got an email from Public Mobile giving her $5?I just got the same thing. Sorry. I don't download images in emails so this may look slightly different than what it should. This was to an email...
Resolved! 5gb promo - downgrade plan?
Signed up with 5gb promo, got the 5gb added next day. If I downgrade to the $10 plan, can I still keep the 5gb?
Resolved! referral reward
Hi,I've received 10$ credit due to referral but I don't know how to use it. It means that I have 20$ charge for this month instead of 10$? It means that all features are double now like 100 minutes instesd of 50 minutes? or what? My plan was 10$ per ...
Unable to use data
I have paid to active my plan last week but still I am unable to use data. I can use talktime but not mobile data.
still waiting for %GB bonus addon to be applied after more than 7 days of activation on 25$ or more
Hi Guys, I recently moved to Public mobile and opted to take $25 plan. there was a deal of 5GB free internet if you register by June 16. I've registered more than 7-8 days and still waiting to get promotional offer of 5GB free internet. How to get it...
Resolved! New SIM expiry
Hi,does anyone know how long I can keep a new sim without activating it before it will be unusable / expired?
You are unable to access the web because one of the following reasons
Hello, I can't connect to the internet and received this message.You are unable to access the web because one of the following reasons However, non of the solutions applied to me. I didn't exceed my data plan and my phone not report as stolen or lost...
Resolved! Moderator --> I need help porting in my number.
Hello, I recieved a message stating my porting information was incorrect. Is there a moderator that can update this please? I have all the information. Thank you!
Public Mobile No Service even after 24 hours after activation and porting
I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed. ...
wrong text message saying payment due on jun/20 (real due date is on aug.25/2019-3 month pay cycle)
phone no: xxx xxx xxxx I received a text message saying payment due on jun/20/2019.i am on a 3 month paying cycle.my last paymen was on 05/26/2019 $120 for 3 months.my profile shows next due date as august 25/2019. why am i getting message from publi...
autopay showing previous plan due but I changed my plan
Hi, community,I am using PM for 1 year. Got my loyalty bonus last month. Thanks, PM. However, I have come to know that recently there are some changes in plans. I had my plan for 30$ for 30 days with 500 MB but now I see you are offering 25$ for 30 d...
My account was charged twice
My account was charged twice, and I would like my money back
Walmart and sim cards
Everything I have found said that I can purchase SIM cards at Walmart (have even purchased at a Walmart about a year ago). On Saturday in Duncan bc I was told I can’t unless I activate. And on Sunday in Langford bc was also told can not just purchase...
Trying to reset password but the email never comes
I haven't been able to access my PM account online for quite awhile as I need to reset my password, but the email to reset it never gets delivered, or else gets delivered hours later and the reset link is already expired. Is there any solution to thi...
auto pay
I am on auto pay but I'm not seeing that credit on my bill this month
Resolved! How to add $10 to my account
New user here. I have auto pay with $15 in account and a $25 bill due in about a week from now. I would like to just add $10 to my account with the registered cc to maybe avoid the dreaded first autopay fail that seems to occassional happen to people...
correct my name
I am still seeing my name spelled incorrect when I call someone in their caller ID it's mispelled yet it's correctly spelled in my profile
Resolved! System thinks I'm in the US and I'm not
I live in Nanaimo on Vancouver Island. When I try to place local calls, the system tells me that I do not have a plan to make the call even though my plan gives me 100 minutes of Canada-wide calling. The only thing I can think of is that the system t...
