Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I posted https://productioncommunity.publicmobile.ca/t5/Getting-Started/Is-it-normal-for-WIFI-ON-amp-LTE-symbol-to-disappear-WIFI-OFF/m-p/257821 ....and I just did a test with results attached. You can clearly see only 3 bars signal strength. Are Pin...
MY PLAN CHARGES FOR OLD ONE ARE $37/MONTH AND I SELECTED TO UPDATE TODAY TO THE $45/5G DATA TALK TEXT PLAN AND IT SAID I STILL HAD $30 IN AVAILABLE FUNDS YET ASKED FOR A CREDIT CARD. I GAVE IT TWO VALID CARDS THAT I'VE USED TO BUY MY ADD ON VOUCHERS...
I am not sure, if it is due to maintenance; But I am unable to make payments using mastercard.Its erroring out, its not a card problem as I have used it in other transactions. Thanks
I switched from Cityfone to PM yesterday morning.I requested to port my number from Cityfone to PM around 6pm and the system the request transferred successfully.Around 10pm last night, my number with Cityfone is no longer active and I received an em...
I ported my Roges number yesterday and still have no service on the new Public Mobile SIM card. I logged in to my old Rogers account this morning and it is now "Inactive". But I still have no service on the Public Mobile SIM. How long does it take fo...
Anyone on the LTE plan what ya think of it ? Thinking of the 5g LTE plan
If i get the 4g LTE. 5G plan Its $62. Do i get the 2 off from the auto pay ?
Hi there. I'm trying to call a specific number and I'm getting a message saying I don't have talk on my plan. I know I do. Calling other numbers seems to work. I was able to ring my Dad. Just not this number Thanks
I've LG G6 H873 and there is no WIFI callings feature. My LTE symbol would only appear when I turn off the WIFI, or this is normal? Under Network, I'm getting -103 dBm 37 asu, does that mean PM/Telus is not so good in my area? Thanks.
I activated a nation-wide calling and texting plan a few days ago. I am based in Vancouver, and in the list of numbers to choose from, I could either get area code 236 or area code 902. I liked the 902 number so I chose it.I have no problem calling o...
I'm not going to be needing my phone for a month or two, so my plan was to turn of autopay so I don't get charged for the unused months, then continue my plan as usual. I previously read another topic on how turning autopay off (at a max of 90 days a...
Hi everybody, My sister is using Public Mobile and loves it so when I saw the 2 day sale advertised I jumped on the opportunity and went into Walmart today and got a SIM card, got it activated etc. Only as I was leaving the store did I realize I had...
Hello All.New to this community. Just activated a new account on the 23rd of July. I can phone or text text, but can't send pictures by text. Voice mail and caller id work perfectly. My big problem is that I'm not able to access my mobile data. I...
Does anyone know if the flash promo happening this weekend (28-29th) can be combined with the $25 referral credit?
Is there any reason a note cannot be added below the “forgot password” link on the self-serve site explaining that it is not working and to send a private message the moderators for assistance instead? Even better if the link can be hidden until it i...
when i try to call a mail box tell me that i cannot call because i need to activate the long distance calls ( i am calling in the area).if someone call me the mail box reply.my plan is the 10 cas plan .what can i do ?thank you
Hi, I'm porting over from a Telus account. I want to transfer my old phone number to my new PM account but I read from another forum post that during the porting process, my old Telus account will be deleted after being ported. Is this true? I do not...
Hello There!I activated my plan today and chose $35 by mistake instead of $45 at the time of activation. I changed my plan right away but looks like it charged my twice! I am new customer, please help me Thanks!
i cannot login my online account. i tried to reset my password but still have a problem.
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Both times were good. Starting with Centrepoint Mall. I had time between classes yesteday to head there and buy a Sim to use with the $25 referral promo. This was before the latest free Sim + free second month was posted. The sales man agreed to sell...
@CS_Agent I need help. I am locked out of my account.
Hello all,apologies if this is not the correct place to post this question or if this has been posted before.I have just come back from WOWMobile and switched my phone over to Public Mobile, taking advantage of the Flash Deal this weekend.I do have a...
I am referring someone that has Telus, can they use their sim and if so is the activation code printed on the sim?
Hello, I just signed up in store with the plan to switch from Koodo to Public Mobile. I was advised I needed to sign up with a new number and when I got home I would be able to port over my original number. When I login and go to change number and ch...
I'm trying to find out as much as I can about PM before switching. I searched and found out that the voice mail feature can not be disabled, however one can use the Holidays mode(or option 6) so that callers can not leave a voice message! Is there op...
Since PM is a prepaid service, other than paying for the first month of service/plan, does one really need to provide any info other than selecting a phone number? Also are all the info provided changeable later in the "self serve" account management...
I just tried to activate my SIM. Looks like it went through online but when I turned my phone on with the PM SIM card in it, its not working. I am porting my number over from another provider.What do I do now???
Hi, I have just tried to change my plan from $52 to $30, but it asked me to pay first as soon as i paid it deducted $52 for 30 days. I dont need it for another 30 days. Please someone help me to convert to $30 package and my remainder money be back t...
i was msg'd that my data was 75% used and 2 minutes later I was meg'd telling me I was 95% used. This has happened before, what gives, who can I call to correct this?
