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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: I paid for my plan and still no service

Hi, I am able to make calls because I had to go and buy a pay as you go card. My SIM is locked but not by my previous server as they unlocked for me months ago. Your help in this matter would be greatly appreciated (message posting moved to own thr...

Resolved! Data is not working

Hello,Could you please look into the matter that my data is not working. I have 6S phone, before this it was working, after changing the plan it stopped working. I had $35 500MB plan and I added 1000 MB to my plan in the previous months. After that ...

Resolved! Area code

Does anyone know why when I'm setting up new phone number and pick Sydney nova Scotia it does not give me a phone number with the local area code 902

Resolved! Transferring Number from Koodo

Can I transfer my number from koodo to Public Mobile and how to do it thanks Grant Edit by SD08: Message moved to its own topic and title changed

Resolved! Unable to Login and Unable to Reset my password

I am trying to Log into my account but for whatever reason, it does not accept my password. When trying to reset my password, I am geting an error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Now I am unable to pay my bill and/or rese...

Can't Get Account Set Up

I have a Public Mobile SIM card that I'm trying to activate, and I've walked through the setup multiple times now only to have the website freeze or to receive a generic error message saying something went wrong. None of my information appears to be ...

Resolved! trying to port a number from bell

i followed the steps to port my bell number today from the self serve on my pc. i then recieved a message on my phone to complete the request i need to go to publicmobile.ca click contact us and complete the "sim and activation online form" am i blin...

Resolved! can't connect to network

Good afternoon. I just renewed my plan recently and now I can't connect to the network and use my data. My account is current and shows I haven't used any data yet. I've been a customer for a while on a pre-paid plan. Is anyone else experiencing th...

Resolved! Change Plan

How can one have their request for a new plan initiated at the end of a pay period?

Cell phone

Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you...

What to do with the bonus money?

Hi, all, just joined the PM and signed up for auto-pay. I noticed that I received 2 dollars for auto-pay, and assume this is monthly credit. What can I use the money for? since I am on auto-pay. Thank you, Eric.

Resolved! Voicemail Fail

I am unable to access voicemail. Phone indicates call failed upon attempt. When I try to update my access number public mobile says I don't have a 'talk' plan so no voicemail. However, I DO have an unlimited talk plan...

Changing to New $15 Unlimited Incoming Calls

I have two accounts on the old $15 plan (100 mins calling, unlimited texting, 250mb data) and have scheduled to renew with the new $15 unlimited incoming calls plan. Have the issues regarding not being able to send texts resolved? Are there any oth...

PHONE NUMBER SYSTEM GAVE ME IS IN USE ALREADY. CANT CHANGE IT IN SELFSERVE

MY ACCOUNT (account number) I JUST ACTIVATED. THE NUMBER I CHOOSED IS IN USE. I CANT CHANGE IT IN SELF SERVE. PLEASE HELP ME. edited by computergeek541 to remove account number from plain view

"plan expired" with Auto-plan after plan change. how to get help?

Please let me know how I can get help from Public Mobile : - I enrolled Autopay. I was using $15 per month plan, and I had changed it to $10 plan and set it to be effective at next coming cycle (which is last Sat)- Last Sat, my credit card was succe...

Can send & receive texts, use data, but can't make or receive calls.

This is a new number, new SIM, not ported.I've had the number since Dec 2018 and have made and received calls on it. I have also missed phone calls and have had them go to voicemail which I was able to check later.I don't use my cell for much more t...

Resolved! AutoPay

Hello!I'd like to sign up for AutoPay but I have a balance sitting in my account. If I sign up for AutoPay will my monthly payment be taken from the funds already in my account or will it be taken from my card?Thank you

Resolved! Double charge on my credit card

Hi,I joined Public Mobile yesterday and the clerk at Walmart double charged my credit card for the first payment. Can someone fix this? Thanks

LG G5 APN MNC cannot change from 370 to 220

Hi there, I just activate my SIM (I think). Waiting for phone number to be transferred from Fido. When I try to enter APN on my LG G5, if I change MNC default value 370 to 220 the setting doesn't get saved. The whole APN entry disappears!? Any idea w...

Poor signal

Just switched from Rogers and keep dropping calls and only have 2 bars reception. Any thoughts?

Resolved! Can't send or receive MMS on Samsung S7: Please help! :)

I can't seem to send or recieve MMS on my Samsung S7. I've set up all the VPN settings according to the following: Name: Public MobileAPN: sp.mb.com Proxy: Leave blank Port: Leave blank Username: Leave blank Password: Leave blank Server: Leave blank ...

Resolved! Porting Out of Province Number

Hello,I am thinking of making the switch from Bell to PM. I currently live in PEI, but have a Ontario number that I have been using for mant years for business, what's app etc. Will I be able to port over my Ontario numbers even though my biling ad...

Ancaster, Ontario: Phone signal is getting progressively worse. Calls dropping/can't be placed. Why?

Subject line says it all. For some reason I've never had great phone service (understatement) in the area of my home, but I can maybe excuse that for technical reasons - 1950s construction, that sort of thing - even though I sit right next to a windo...

Re: Unable to make Calls

Hi, I have the exact same problem with my account:Phone number: It was working just a few days ago, now I cannot make going calls or receive incoming calls. The account say it's active, but it might not be on your system. Can you please help me chec...

Resolved! No incoming calls or outgoing texts

Hi! I’m a new PM customers and also new to Canada. I bought a new SIM card on May 4th, no ported number. Outgoing calls and data work perfectly. But incoming calls are not possible. I got perfect signal but the voice says my number is not reachable. ...

How to save your data by turning off WI-FI assist –

Resolved! How to save your data by turning off WI-FI assist –

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Resolved! Unable to unlock SIM

Transferred phone number from Rogers to PublicMobile 3 or so hours ago.Overview displays account status as Active.Utilizing Samsung Galaxy s54 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sur...

Traveling to US

Hi community,If I'm traveling to US for just one day, don't want to buy the add on for 8 days. Can I still use text and being charged by per text? If I don't buy the add on, would my phone still work? Thanks so much for helping.

Resolved! renewing usa text package after 10 days

hii purchased a 10 day us text pkg on may 3 and so it should expire may 13. i go into the add ons to try and add another text pkg to cover me until we leave the states on may 17. but in the add on section under text option it is just blank rather t...

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