Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Incoming Call Restricted

I'm with Public Mobile for few months now and I'm okay with the service. When I was looking on my calls log I noticed this weird message 11/02/2019 2:50Incoming CallRestrictedDoes anyone have similar situation like me? what kind of call this could be...

Resolved! the new 30 dollar plan

do the new 30 dollar plan with bonus 500mb of data apply to existing customers who have the 30 dollar plan with 500mb of data

Resolved! International roaming and temporarily disconnect the service

Hello All, I am travelling to Asia and would like to know whether or not the international roaming service for Public Mobile user works in Asia? If it not, can I temporarily disconnect the service for two months because I will be away from Canada for...

Manual payment "Other amount" vs "Amount due"

Using the existing autopay credit card that is already on file and working, we tried to do manual top up. No info was changed, updated, replaced or manually entered in besides $ value to top up. Account balance $31, amount due $59. Renewal date Feb 1...

NO PHONE AND INTERNET SERVICE

I didn't too up my account for almost a month I was away.I paid and changed plan 2 days ago but still have no service.Please help me here!

Need Proof of Utility Bill and Address

Hi I need help with this so I can open a Canadian bank account!Admin please help!

Resolved! Change phone number

I just got a Public Mobile sim today, but I was given a +1 8XX XXX XXXX number. Didn't read any meaning to it but when I call out locally, it shows incoming number from the US. can I just get any cheap SIM and change my number using the self serve?

Resolved! US Talk and Text Add-on not working

@Moderator_Team I purchased a US Talk and Text plan. It shows up in my Add-ons. I am the AT&T network (on my iPhone), but I am only able to text with my son who is on Public mobile (and he is on andriod) as well. I cannot text with my daughter who...

Public Mobile app

Are there any plans to have an app for PM? Be nice instead of having to go to the website to do things.

Resolved! Multiple lines on same account?

Hi guys, I currently have a line wit Public mobile and would like to add one or two more lines, it's not very straight forward on how to do that... if anyone has already done that I would appreciate the help. thanks

Resolved! Cannot log into my account via self serve.

Hello, I know my username and password, but when I try to log into my account via the self serve page I get the following message: "Sorry, your login attempt failed. Please try again." Thanks

Resolved! How do I reply to a PM

I got a pm for resetting my pin did the verification but can't figure out how to reply to the mod to get the pin changed help please, I don't see a reply button. It also shows I haven't read the message.

Resolved! Help with changing Plan and re-activating suspended PM service

Hi, I tried to re-active my Suspended Service and change the plan at the same time. The system wouldn't allow it. So I had to re-activate the service first and system charged me the current plan fee of $10. Then when I changed my plan to the one I wa...

Resolved! Retaining your cell #

Can anybody tell me how long it takes to switch your old # over to Public Mobile?

Resolved! Aruba, Jamaica, oh I want to take ya...

Bermuda, Bahama, come on pretty mama Ok all kidding aside.... I see the US data, talk and text plans. I assume noting for Aruba?I'm heading there this weekend and am looking for x3 text plans for my family. If not possible then I will just get 3 pre...

Resolved! Contact public mobile

Is there anyway to get a phone number to speak to someone to get help? I have money in my account but the auto pay did not go through... I do not have service since Saturday and I tried reaching out to someone but no help! If anyone has a number, ple...

Adding money to your account by telephone

Sure would be nice if there was an option of say ten dollars to add to your phone when you call the *611. Why just minimum 20... when if you go on line you can add whatever amount. I really think the phone companies should not be charging for all t...

Resolved! Autopay Settings?

Hello! I recently joined Public and had a few questions about autopay! 1. Are there settings for autopay? Like am I able to set autopay to be a week before it's due to make sure that it's paid on time and my account won't be suspend?2. Am I manually ...

High-priced Data Addons

Hi1 GB data = $30 ?Isn't this price a bit high in comparison with other operators?I want to ask Public Mobile moderators to reconsider data addon price.I am really satisfied with Public Mobile and add-on prices are the only problem which I had during...

I can't active my new sim card

I can't active my new sim card"OnlineActivation/PhoneNumberLloadErrorMessage''I need help!

Resolved! [ASSISTANCE] How do I Update Autopay Credit Card

Hello PM community, I just activated my PM service in-store and signed up for auto-pay at the same time. I asked if they were able to take American Express and said they were unable to. Had to setup account using my visa. Is it possible to update my ...

Resolved! Locked out of my online account

I am locked out of my online account . Send password.

Re: Cannot Send Text Messages

@CS_Agent I cannot stand text messages and renewed my plan about 4 days ago. It keeps saying message not sent try again. They only send when i reset my phone.

Momostar compatibility

Can i talk and text on this de vice without bein in need to change provider. Il dont care for data. Any fast help wil be appreciated https://www.amazon.ca/Momostar-Tablet-Android-Unlocked-Phablet/dp/B07DMPPFNM/ref=as_li_ss_tl?tag=comparaboo038-20&a...

Resolved! Signed up for 30 day free promo, maybe missed the fine print?

Signed up for the new customer promo, was pay first month get second month free or something similar. Went to store, signed up for account, never activated. Finally got to activating and now cant see promo, and being charged for second month. Did I m...

30 Days for $30 + 500mb top up Promo

Just curious how long this promotion will last. I have about 2 months left on my current prepaid balance. Want to switch over to Public (have ordered the sims) just wondering if I should switch now, or wait a month or two.

Resolved! Cannot Access Self-Serve Account

I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my servic...

Resolved! How do I contact billing dept?

Paid 3 months up front. Got a text that they would be taking out the next payment Feb 10. I replied to the text saying that I was just signed up since December so the next payment would be March. I asked for confirmation, got nothing. Today I get sus...

I cannot renew my plan nor make a payment

The payment to renew my phone and data plan is due today but for some insane reason it doesn't have any details on my plan and when I try to look at my plan details I get an error page. When I try to create a new plan I get a page with a bunch of bla...

500MB Autopay Bonus

Just a heads up, in case anybody missed it. (I almost did.) The 500MB Autopay bonus has been around for a while, but it's recently been extended to the lower--end $30 plan, effectively doubling the data without additional charge. My wife says thanks...

Community

Forum Posts