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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

my Phone stop working

My phone stop working from mtoday. i have auto payment. message i am getting is payment due?? i tried doing payment but not going through. i tried 2 diffrent cards also.This is a big problem and i am not happy about it. how come my phone suddenly sto...

I forgot my account number and password. What can I do next.

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the...

Frequent Dropped Calls since July 20, 2018 in Downtown Toronto area

I have had PM for a couple of months now. I worked on the phone a lot and started to notice there's consistent call drops/ends itself as soon as the 15 minutes interval is hit from July 20, 2018 onwards. I've been using it in the downtown Toronto are...

Tips if you're not completely sold on PM

1. Keep your old line/number/plan/account active on your previous wireless carrier 2. Change your account to prepaid (if not so already - this extends the time available to test PM without incurring additional costs. Most wireless carriers will suspe...

Resolved! Confusing offers

I have only been a public mobile customer for a week and I very much appreciate the savings and the rewards, etc. but I have to say that the mulitple overlapping offers are a source of much confusion. There have been so many different offers since we...

Reddit referral Program (might be duplicate)

This might be a duplicate but wanted to share how awesome this is - If you're looking for a way to get a referral, look no further than this: https://www.reddit.com/r/PublicMobile/comments/8xyup5/need_a_referral_then_use_the_public_mobile/A downside ...

Resolved! Canada wide, but outside home province

Hey guys, Just wondering I'm heading home for the weekend and wondering if I happen to need to make phone calls if it would require long distance on my phone. I have Canada wide, but heading outside of my home province. Thanks!

Port Incomplete (No Incoming Calls)

Hi, I signed up for a Public Mobile account about 3 weeks ago. I ported my old number in - it works for everything except for receiving phone calls. Internet works on the account and I am able to send and receive SMS messages and also able to make c...

Resolved! Still waiting for number to port from Koodo, employee may have typed my phone number wrong?

Yesterday I went to wow mobile in Toronto to buy a PM sim card and activate it. The employee who helped me told me that it would take some time for my number to port over, and that I would know when it happened because my Koodo sim card would stop wo...

Locked out of my account

Hi, I'm locked out of my account. I clicked on the forget password button and the website said it would send me an email, but nothing has come through 12 hours later. Very frustrated as my service has been suspended (forgot to update my credit card i...

Resolved! Sim not supported, but was?!

My Iphone 6 is supported, but when I put the new Sim card in I get this message:" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the acti...

Friends Account Deactivates

Hi @CS_Agent I got a weired text this morning: Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I checked with my friend and she told me her acc...

Resolved! Can you have 2 phone numbers on 1 account?

Hello, I want to add a second line to my account but was not sure if i was able to do so. I have sent a message to a mod earlier today, but have not received any reports from them. So I am asking the community. Thank you in advanceCheers

Are there any sales soon we should know about?

Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!

Logging onto Community

I regiastered in the Community, and received the confirmation of my email, but now when I try to login it won't let me recover a password.Should I just register a new username and password?

ERROR: "YOU ARE NOT SUBSCRIBED TO CELLULAR DATA". MY INTERNET IS NOT WORKING

Hi, I just got a Public Mobile $40 for 4.5GB plan but my data is not working on iPhone 6. I have checked the APN settings and used the sim card in a different phone and it works. On my iPhone 6 it keeps saying "cellular data not subscribed." Do you g...

Resolved! Traveling outside of province

I live in Ontario and have province-wide talk. We are traveling next week to BC. I don't forsee needing to make voice calls while away, as we will be with family and can use their phones as needed, or I can text. However, am I still able to receive i...

Data not working

I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 ...

Trying out service first before porting in from Rogers

Hi there,I ended up signing 2 new accounts with PM yesterday at Walmart (Free Sim Cards and 2nd month free). Popped in the 2 new sim cards and it worked without any issues (although I had to manual input the APN settings to enable data). I would li...

Resolved! Data used even without any apps used?

Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....

Resolved! Refer a friend $25 reward not applied

Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this? Thank you so much! Eric

Getting a plan for your oversea visitor

Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit. After used up the 50 minutes or texts, use the following link...

New to PM; a few questions...

Hi Everyone, Signed up to PM yesterday evenin to take advantage of the $40/4.5 GB plan and the weekend offer.Off to a bad start unfortunately of being locked out of my self-serve account. I just read that the password reset link doesn't work so hopin...

Non-smartphone w/Querty Keyboard that Works With PM

I am dedicated to having a simple, non-smartphone, after having used a smartphone for years. It feels better mentally for me to not have a smartphone. The only problem I've encountered is texting--T9 and using the number keys to text is awkward, and ...

London Drugs Reward

I bought my SIM card at LD last week and the working had no idea about the promotion so I registered at home. is there anyway to still receive it?

Number Change.

Is there anyway to change the number without waiting 30 days. I screwed up and selected the wrong number when changing it.

Can't believe how much people pay!

I have been telling others about Public Mobile. One friend said that she and her husband pay $150 a month and share 3G of data. Another lady pays $99 for 3G for herself. I said, that's crazy! She has a contract for another 18 months to pay off $700 f...

Forgot Password

Hi my account is locked and I have forgotten my password.How do i recover it?

Confirmation Email/Walmart Activation

Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...

Two New SIM activate last night, Still NO SERVICE

Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...

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