Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyone, I've sent this message to a moderator as well, but I read on the forum it can take awhile sometimes to get a response, so I've asked it here as well (apologies if that's overdoing it!). Hello,Just joined Public Mobile yesterday, happy t...
My phone loads Telus APN instead of PM APN. So data doesn't work .Android 8.1 APN is not modifiable and cannot add a new one. Help?
Hi there. Yesterday my plan was suspended because a payment didn't go through. I made the payment, but I was still unable to make calls. So, I changed phone plans because I thought this might "reactivate" my plan. Now, when I try to make ANY call, I ...
Hi, I'm tech-challenged, so this may be an obvious problem & solution; my apologies. Since Sunday April 14, every time I tap Mobile Data, it says "Disconnected because service is unavailable." I made no changes/alterations to anything (I wouldn't k...
I have Galaxy note 8, PM sim card works only in the second slot, but I need for memory card. Both slots have 3G. When I put PM sim in the first slot the phone write "sim not allowed "
Hi, I signed up yesterday with PM, my account is active, SIM card inserted but phone says no SIM card/emergency calls on. When I try to call someone, it shows I'm not registered. I ported number from my Telus phone and I can't make calls with it anym...
I have the 6gb lte plan and so far no complaints. There is a definite speed difference from rogers LTE. Running a speed test at my house on Rogers I was downloading at approximately 21Mbps, with public mobile I am between 4 and 5 Mbps. I have no i...
I signed up for public mobile yesterday. I decided to try and switch to my old phone number from Rogers which said was successful. I am now not able to receive incoming calls.. only texts and outgoing. Someone please help, this is frustrating as a ne...
thinking of switching but want to port my number over, how on earth do I do that?
Trying to set up my mom with Public Mobile and during the credit card phase, got an error and when I tried to redo the activation, the Sim became invalid. Can someone please help? Already waited over night to try again, changed browsers, cleared cach...
Hi I had recently signed up to Public Mobile I signed up for the:This plan includes:- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text$25 per 30 DaysI have made the first payment and have been using my phone with no...
So I just switched from freedom mobile to the $25 public mobile plan which includes unlimited canada text and calling as well as 1GB data. However when I tried to call my number with a US number theres no popup on my phone about an incoming call. Fut...
Hello I have a few SIM cards. I have a two issues with them. First they make me use separate accounts for each SIM card. It’s hard to keep track of them. Second problem the one SIM card I only use when I’m at my cottage and now I can’t seem to activa...
Hi, I purchased a new PM number but only can do texts, no calls are a outgoing neither incoming. Please help.
In my phone it says no sim card no network,i do not know whom to contact to activate itto register account i have to get massage in sim, so i did not get any massage while i bought phone i got i placed it on auto payment i am loosing money what shoul...
I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow numbe...
I used up my 1GB data and purcahseda new rate plan, but my data is still not working. It still shows my old rate plan even though I was charged for the new rate plan, and whatever rewards I had has been used up. It also didn't start a new 30 day cycl...
Hello The charge is going through double in 6 months.I pay $ 105 every three months. What is the charge for $ 25?
Just got a sim card actavated yestuday and in my tablet dual sim it won't gain single but in a phone connects right away without restarting the phone I've restarted the tablet about 20 times the past two days
I don't remember my password. When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you
Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"
hi there, i was going to switch but it wont except my phone number to start a new account....or my friends or girlfriends...what gives?
Hello I have purchased another PM number for my father After one month call service is got suspended even though no payment in owing I do not have set up self service for that as well and in that plan I dont have added text so have'nt got aby text as...
Hi. When I bought my SIM card, someone in Wallmart helped me to activate the SIM card, but He did not give any password and the registration email was written incorrectly. How can I update my profile information to be able to manage my plan?? Thanks
Hi, I got a Public Mobile Plan, 1gb only data plan. Data is running well, but I can not receive any calls from other phones. is it due to my plan or maybe I have technical problems Thanks.
need assistance with porting my koodo prepaid number.
I dont know how much I have to pay exactly
Hello, I cannot reactive my current plan, even after I have enough fund in my account, and have a 0 balance due.Please help..
Hey there, My account isn't currently working, I went to check what the issue was and it tells me that my account is suspended. I've clicked the button to reactivate the account and it took me to the payment page, however I have no amount owing on th...
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?
