Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

data add-on

Hey,tha data from my plan is extended, which is why I just purchased a data add-on (1GB). However, I can still not connect to the internet.Do I somehow have to activate the add-on or anything?Thanks.

Payments that have been taken from my credit card when my account with you is already cancelled

I had an account with you, I moved to Koodo, I tried to transfer phone number but it looked phone was already cancelled, however I have been charged some payments from my credit card from you, why?

Blocked USA Phone Numbers

I see in the Termas and Conditions that for USA calling there are some numbers that PublicMobile blocks. Is this the complete list, and will this ever change? There are numbers I would like to call that are very close to whats listed, but do not matc...

No signal in a place where Koodo (also Telus) works

My parent's camp is a place with marginal cell coverage. Bell works barely at the lakeshore, Rogers doesn't work at all unless you go to a hilltop with south view. Koodo works best of all. Phones get signal over most of the camp and solid coverage...

will my phone work with Public Mobile

I am 72, so be patient if I seem to be asking a silly question, this is all new to me. I went to Freedom and was told I could not get their service as they need 2100mhz. I have a Galaxy Note 5, which I bought second hand from a used phone dealer. My ...

Resolved! Lost cell conection?

I switched to PM several days ago with a Nexus 5, with no issues. I have sent and received calls, used the text messaging and the data also worked. This is 3 days later and I have lost the ability to make or receive calls, everything else works.I hav...

I have been hacked

How can I get my account password rest because my account has been hacked! I am very pissed because I can’t access my account due to a very mentally disturbed individual who feels he owns me and he has screwed with my account and has changed the answ...

Looking at Samsung A30 - will it work with PM?

Hi all, I'm looking at upgrading my phone to this one: https://www.amazon.ca/Samsung-A30-SM-A305G-Unlocked-International/dp/B07NKBBVLV/ref=sr_1_3?keywords=samsung+a30&qid=1558442145&s=electronics&sr=1-3 Samsung A30 Dual Sim, Latin Version Will it wor...

Temporarily stop plan for a month

Hi everyone,First, I love Canada, It's an amazing country!I'm an international student, and I come from China. I want to go back my hometown next month, so I won't use Public Mobile service at the whole July. I wonder may I temporarily stop my plan a...

No service

my phone has no service in the afternoon today, is there any one can help me?

Resolved! I need the store Publicmobile in Toronto

Hello!Can you give me Address the store Publicmobile in Toronto West?

voicemail

i have an iphone 6 with visual voicemailwhen message is left how do i know? the visual voicmail is not working nowi am a dummy when it comes to techwhat am i doing wrong?

Unable to change plan, even though I have available funds

Hi everyone, I activated my public mobile sim on May 11 and my account overview says: Available Funds: $40.00Payment Due Date (One-Time Payment): Jun 11, 2019Payment for Next Cycle: $15.00Amount Owing: $0.00 I'm trying to change my plan to another on...

Resolved! locked pass word

My password has been reset and my number isin't working. How do I fix this s othat my number is working?

new plan change

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched...

Phone can call out, won't receive calls

I'm having an issue with my new Public Mobile network. I can call out, but when people call me, it goes straight to voicemail like my phone is off. We signed up my husband the same day and his is working fine. It's not always consistent. Sometimes I...

Payment

I bought a Voucher online. But when i tried to recharge using code. It says the code is invalid, what should I do next?

Account suspended - AutoPay is on, worked before, same card

Discovered today I can't make calls or use data. Logged into dashboard and it says my account is suspended, but there is also a message that says "you can disregard this if you have autopay turned on" (I do). AutoPay worked for me for months before a...

transfering phone number

hi i got a text to contact to transfer my old number over xxxxxxxxxxx. Edit:. Phone number redacted by will13am. Please do not post personal information in the public forum.

Resolved! No internet, but able to dial in and out - 3 days after activitaion

Hi,I just moved from Fido prepaid plan to Public Mobile 3 days ago. I am able to make phone calls but internet is not working. I'm on iphone SE and signed up for the 3G data plan.Tried to trouble shoot and made sure that my cellular data is sp.mb.com...

Us Roaming add on

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . The charge went through but the add on did not show up on her profile page. How do I fix this without purchasing it again.

Resolved! Assistance needed to use $60 voucher

Happy spring everyone ! I have just activated my new SIM with autopay option (credit card) and forgot to use $60 voucher while registering/ activating the SIM ? - My account shows the $2 credit for autopay option for next bill in 19 Jun 19and my cred...

Porting Number

I tried to port my old number from Bell to public mobile, everything seemed to be working properly until this morning but now i only can make outgoing calls. Somebody tried to call me from public mobile on my landline but i wasnt home. i tried to ju...

Plans

I noticed the same plan I have - $30 for unlimited talk/txt and 500mb now has another 500mb for auto top up. I have auto top up but don’t get the additional 500. Do I have to change plans?Will I loose the $2 off credit for auto top up? And the $1 of...

locked out in my account

hi I been locked out into my two acounts how do you fix it?

An error occured and we were unable to change your plan.

Hi, I have enough balance and my account is not suspended but "An error occured and we were unable to change your plan." appeared when I chose a new plan and wanted to change it now. What should I do now? I have tried to log out and use chrome web br...

Payment

How do I make a payment if my credit card is locked because of a scam? I have 2 phones with public Mobile if I sign in it only shows the one account

Hassle-free experience at Walmart (Mississauga-Dixie)

A toooouch disappointed to not see the uniquely designed kiosks that I had seen in one of those PR/marketing releases, but very happy with the service at the Walmart's Wireless section. Moving my month-old Chatr number was an option but I decided to ...

Family plan

Hi there, I am wondering if Public Mobile offers a family plan for couples. Thanks!

Autopay renewal date mix up?

Hi there, I am currently on the $35 plan with autopay every 3 months, and have placed the $25 plan to start on my next renewal date which is on June 2nd. However, I got charged ~$28 (which is $25+tax) this month on my visa... The money is just sittin...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

data add-on

Payments that have been taken from my credit card when my account with you is already cancelled

Blocked USA Phone Numbers

No signal in a place where Koodo (also Telus) works

will my phone work with Public Mobile

Resolved! Lost cell conection?

I have been hacked

Looking at Samsung A30 - will it work with PM?

Temporarily stop plan for a month

No service

Resolved! I need the store Publicmobile in Toronto

voicemail

Unable to change plan, even though I have available funds

Resolved! locked pass word

new plan change

Phone can call out, won't receive calls

Payment

Account suspended - AutoPay is on, worked before, same card

transfering phone number

Resolved! No internet, but able to dial in and out - 3 days after activitaion

Us Roaming add on

Resolved! Assistance needed to use $60 voucher

Porting Number

Plans

locked out in my account

An error occured and we were unable to change your plan.

Payment

Hassle-free experience at Walmart (Mississauga-Dixie)

Family plan

Autopay renewal date mix up?

Login shows no active subscription even when my nu...

subscription will not renew

Help contacting customer support

How do I get refund

My activation is not working. I want to cancel for...