@frank01 wrote:
I changed my plan to one of the new plans offered. I chose for it to be changed on the renewal date (a couple of days ago now) as I read that would eliminate most issues with plan changes. My account is set for autopay with an up to date credit card however the autopay did not go through (it normally goes through without issue) and now my account is suspended. I have double checked my credit card info and that autopay is enabled. For some reason it did not go through due to the plan change. Please advise. Thank you.
@frank01 Try to reactivate yourself without requiring mod assistance.
"Simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out. "
If your current "amount due" shows $0, try private browsing / incognito mode or call 611.
If no matter what you try you cannot make a payment with your card you can go to recharge.com and purchase a payment voucher.
If you are still in a "current market plan" you can try doing a one time manual payment and then doing a plan change. Once paid if it still doesn't reactivate you can try the "lost/stolen" trick or add another manual $1 payment. LOST/ STOLEN TRICK HERE Remember to reboot your phone after each step.
Fair Warning. Unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off (by manually adding funds) in advance as this process will prevent the most common and preventable reason that your account goes into suspension with a complete loss of service.
