Community

naoyk77 · ‎06-25-2019

Hi there,

I have been a customer of public mobile for a few years currently using LG V20 but all of sudden, I have no internet connection outside home from a few days ago. I've checked my mobile network setting and APN and those settings look fine.

Even I tried internet connection using my another smartphone (Galaxy S5), it shows the same problem. Also, although I did network reset, nothing resolved this problem.

Please help me fix this problem.

computergeek541 · ‎07-18-2019

@ahmadeid wrote:
10/08/2019

By chance were you typing something in a word processing document and posted in here by mistake? Did you have a question?

ahmadeid · ‎07-17-2019

10/08/2019

kelvinKK · ‎06-27-2019

I have LG V20 too. Please remember to turn off the following:

From a Home screen, navigate: Settings > Network & internet . Tap the Limit mobiledata usage switch to turn off .

Otherwise, you will get lock on data limit.

naoyk77 · ‎06-26-2019

yes, it turned out I used up all data. When new cycle begins, everything looks fine

dabr · ‎06-25-2019

@Anonymous wrote:
@CS_Agent wrote:
Hi,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.
Wow. A couple hours from the OP time and the moderators invite contact. The queue must be done.

At least that's good news for the OP and hopefully others waiting for a response if the moderators are requesting direct contact through the forum:)

Anonymous · ‎06-25-2019

@CS_Agent wrote:
Hi,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

Wow. A couple hours from the OP time and the moderators invite contact. The queue must be done.

RossN · ‎06-25-2019

@naoyk77 hi as stated above if there is no data showing in your data and addons section you have used it all up maybe from background app updating or numerous other reasons you can renew plan early with moderator assistance or upgrade to a higher plan if you think you will need more data than your currently using good luck

CS_Agent · ‎06-25-2019

Hi,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

naoyk77 · ‎06-25-2019

At the begining, I was also thinking that. But, because, currently, it doesn't show my data usage on my account, I can't know whether or not I used up all data.

geopublic · ‎06-25-2019

@naoyk77 wrote:
Hi there,

I have been a customer of public mobile for a few years currently using LG V20 but all of sudden, I have no internet connection outside home from a few days ago. I've checked my mobile network setting and APN and those settings look fine.
Even I tried internet connection using my another smartphone (Galaxy S5), it shows the same problem. Also, although I did network reset, nothing resolved this problem.

Please help me fix this problem.

@naoyk77 Sounds like you used up all your data. When is your next renewal?

RobertQc · ‎06-25-2019

@naoyk77

Are you sure you have data left? if the data isn't showing on the OVERVIEW Page (when you first sign into self-serve), then it has been used up for your current cycle. Conventional thinking would suggest that the system display the data still showing 100% consumption. Unfortunately, the self serve is programmed to remove reference to data when it is all used up. If you don't see the data list in your plan details (I believe it's the Plans & Add-ons page), then you may have an account issue (since you tried another device) and will need to contact the moderator team for assistance.

Triguy · ‎06-25-2019

When you log into your self-serve account is it showing active? You could try the lost phone trick. To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437