Community

Resolved! Disappointed.

I have been a customer for about a year and to be honest I am a bit disappointed in the lack of flexibilites in response to COVID-19. I have had to wait on hold because a lot of services are backlogged which is fine, until for the first time ever whe...

Resolved! cancellation and remove my autopay

I cannot login to my account because I transferred my public mobile# xxxxxxxxxxxxxxxx to Shaw mobile today on Nov 1, 2020.  Can you please to remove my auto pay in my account in case you will auto charge me in error. Thanks!  edited by computergeek54...

Resolved! Phone was stolen today. Would like to add IMEI to a blacklist to make it usless to the thieves.

Would like to add the IMEI ofa stolen phone to the list to have it blocked.  Read through some posts, tried engaging in a chat as someone suggested,  did not work.  Other mention talking with a moderator,  how do I do that?  Thanks

Resolved! Inconsistencies with Bill Payment

Hi,I'd really appreciate it if someone could help me out. i've spent almost an hour simply trying to get on the community -- it wasn't accepting my email for some reason. PROBLEM: my monthly bill is $40 - $2 = $38. This months statement on my Public ...

Resolved! change email

I changed my email address before inserting my new SIM card and now cannot access my account as I get an invalide notice. What can I do to change to a new email address and keep my phone number intact?

Resolved! Referral code didn't work

Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried ...

Resolved! Port number

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

Resolved! Change plan page not working.

When I try to change my plan for the next billing period, I'm taken to a web page in which nothing works. The buttons are all disabled, and there are no "options above":  I found a thread about a similar problem, but the recommended solution (clear c...

Resolved! send/receive pictures on my blackberry

How can I send/receive pictures on my blackberry torch phone?

Resolved! ok

Resolved! SIM card is too small and I don't have the original package

I am switching phones, but my SIM card is too small. I know that the card came with different sizes, but I threw out the packaging because I did not foresee the need to switch phones 2 months later. Do I need to buy a new SIM card?

Resolved! Dual sim

Does public support dual sims card

Resolved! Need new sim card and new number from another province

Hi all,Currently I'm in NB and I have a 506-... number but I will move to ON next month. I want to keep my NB number and order a new sim card and get a new number from ON. I should order a new sim card with NB address and then is it possible to choos...

Resolved! My Account

My Husband is unable to log into his account. He forget the password, when prompted to answer security Question, They want you to ask the question then answer it. I don;t remeber what it is. Please help him, he need to set up Autopay.Thanks.   

Resolved! Missing data

I joined Public with 2GB plan with 500MB bonus for auto pay and 500MB for the incentive to join at the time.  There is only 2GB in the account. How do I correct this?   Thanks 

Resolved! No Sim no account, money still gets out of my credit card!

Guys I have a problem, I do not know the email that was used (it was a sim I purchased for my mother) and both her emails do not receive public mobile services. Now she traveled to another country with the sim card. No access to the sim card. And mon...

Resolved! I want to add data plan. Do I have to give my credit card number?

Hi, I would like data to use, but can we just pre-pay with cards or must we give a credit card number for what they call auto pay? Thanks!Yana