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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why is the self serve not working

Resolved! self serve sign in

I get this error whenever I try signing in to my self serve account and the same message appears no matter what device I am usingError code 20The proxy failed to connect to the web server, due to TCP connection timeout.

Service Suspended and Cannot log in to self serve

Hi, My service has been suspended though I paid my bill. Cannot log into public mobile self serve either. Is there any customer service live person I can speak with? Also at what number?

sim not supported

new iPhone Xr . message says SIM not Supported. Phone is unlocked.Got a new SIM card. still getting same message.

Resolved! I can't just call my phone.

I moved from Paido to public mobile with my children yesterday. Children's phones work fine, but I can't just call my phone. I can't call even though I've told you to chat at dawn. In the Question Corner, I can't answer the phone even though I have f...

Friend referral

While the retail clerk was activating my Public Moble sim card I told him I had the cell phone number of the friend that refered me to Public Mobile. The clerk entered the phone number and a code was requested. I did not have my friend's code. The cl...

Resolved! Forgot password

Hi Iam xxxxxxxxxxx my phone number is xxxxxxxxxxxxx iam forgot my account number please help me Edited by computergeek541: personal information removed

Resolved! Free 1GB data addition question

So I technically have two phones on Public Mobile plans, I received the message on both of them about the free one gigabyte of data. The first phone I have has the one gigabyte of data applied to the account but I never received the text message like...

Resolved! No service since August 13th

I'm really posting this as a formality and in the hope others won't waste as much time as I did with the narrow circle of suggestions. On the 13th of August, I realised there was an issue due to some arguments regarding messages I didn't receive. Thi...

Resolved! forgot password and email

hi

Resolved! No calls in or out since Friday!!!!!

I changed my plan on Aug 23 to a cheaper plan. I have paid and even have a credit on my account. I can’t get calls in or out or any texts from Android based phones on my IPhone. I am disgusted with this issue and lack of help even from the dealer I s...

I wanna sell public sim

Hi m a store owner n I need sell public mobile sim card and please help with process

Cannot Reset Self Serve Passowrd, Topped up using vouchers and no service.

Okay I have a few problems on my account. Currently I cannot log into the my self serve account to change my autopay information. It was originally setup but was changed to be off autopay. I have hit the reset link for the account and it will not...

Auto-pay renewal

Who is the pm or team moderator...i have been trying to contact at least 3 people and no answer my **bleep** phone been off all day.. by the way i think I'm about to switch phone company.. it's not the 1st time that auto pay didn't take my money or t...

Resolved! 6 digit pin

I have not yet received my 6 digit pin to finish registering

Spoofed number?

Received 2 calls today saying that I called them. And I didn't. Nothing shows up in outgoing calls either. Is there any working solution (except changing my number)? Couldn't find any on this forum.Thanks!

Resolved! Password reset email not working

The password reset email does not arrive for resetting my account login. Have checked all folders in my email. Have tried several times Please help.

Resolved! New Credit Card number

I want to change my credit card replacement

Not receiving landline calls on my iphone

I am suddenly not receiving any landline calls. I can receive cell calls from another cell but landline calls ring busy. Very frustating. I have tried restting phone, lost phone trick. reseating sim card. toggling airplane mode all to no avail. Does ...

Resolved! Number can't transfer?

Hi, Just switched to public mobile from Koodo - the nice lady at the counter told me that if I wanted to keep my old 604 number that I would have to come to the website and do some messaging.How would I go about getting my old number back as soon as...

Resolved! Add-on expiry

Hello, If I purchase a phone call (ex. 200 US & Canada) add-on, does it stay on my account until I use up the minutes or does it expire at the end of the month I purchase it? Thanks

Resolved! Forgot password

Hi, I forgot my account password and when I try the “Forgot password?” option, it doesn’t even show me my secret question to answer. Please help me.

Resolved! Reinitialisation du mot de passe

Bonjour, Je n’arrive pas à réinitialiser mon mot de passe pour activer mon nouveau SIM. Lorsque je clique sur le lien qu’on en voit des heures après. Je reçois un message qui dit que le temps limite est expirer et je n’ai aucune option pour réinitial...

Sim network locked

From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.

Phone not active

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

Resolved! Add on longevity

I want to get an add-on such as international calling for $15. I was wondering if I only pay once for the add-on will these minutes will be available to me until used up entirely (even if it takes more than one month), or will I be charged the $15 ev...

switching from fido

I just switched from fido to public and am wondering how long it takes to cancel my plan on fido because my bill for it resets in a day

Texts not coming in!!!

Hello yesterday my texts were working no problems today texts stopped coming in!! I could send texts and people would receive the texts but I wouldn't get their texts when they sent me texts back!!! I have rebooted my phone! Taken the SIM card out an...

Resolved! Plan Data

It looks like all of the plans are with 3g data. Are there any plans with 4G LTE data as well? or is this upgraded a different way?

just activated my phone, I can make calls out but when someone tries to call me it goes to voicemail

just activated my phone, I can make calls out but when someone tries to call me it goes to voicemail I also ported my number out form bell and it goes to my bell voicemail when someone tries to call me any idea on how to fix?