[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! $35 Plan Upgrade
Hello- I noticed there was an update to the $35 plan at some point (1.5G to 2G). When I attempt to switch to the current, better plan there is a notification warning me "This cost of this plan is higher than your current available funds. You will nee...
Resolved! Unsolicited messages from Public Mobile informing that my "plan does not include sending texts..."
I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca The problem being...
Number lost on account
Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other
VOICE MAIL
cannot set up my voicemail account
selfserve.publicmobile.ca is down or having problem
https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?
Resolved! Top up before billing cycle ends
Hello.. I have 200mb left in my data, my billing cycle is in 3 days. I will run out of data tonight. My plan is $50. So I just loaded $57 on to my account, all good. When I run out of data, will it auto-renew my plan? Or will it just charge me overa...
Resolved! Re: The Guide to Headache-Free PM Signup
As a new customer I had a stuck port and couldn't get incoming calls for 10 days, although data was working so it took some time to notice. Is there any way to get my billing cycle switched to when my service was actually functioning? Public Mobile p...
Data Usage
Will Public Mobile alert me if my data usage has reached the maximum monthly amount?
Resolved! Locked out of one of my accounts
Hello,I can't use self-serve as I'm locked out one of my accounts.We have two accounts with PM. One is fine.Can a mod please email me so I can provide the credentials of the account I'm locked out of so that my account can be unlocked? Thanks.
Request: offer LTE data add-on for Public Mobile
I believe this was offered in the past, may I suggest offering it again as an add on. The /only/ reason I may have stayed with the Big 3 providers is the loss of LTE high speed mobile data when switching to PM. Not a deal breaker by any means, as mos...
Resolved! Forget password error
I receive an error message when I try to forget password. Any help would be appreciated?
Resolved! What happen to your account when you port your number out?
What happens to your account when you port your number out to a different company? I just ported my number from public to another company. Which is all good but I also just toped up my public account and now it won't let me log in to the the my acc...
Resolved! Plan odds
I purchased plan odds for calling international it’s not working
Blocking Phone Numbers
I have a request and I don't know if there's an official place to put it so here it is. Since Public Mobile allegedly cannot directly block numbers for its customers and they send their customers to the Canadian Fraud agency for assistance with that,...
Resolved! rewords
HiI have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.Thank you fr your time.
Resolved! Promotions
i guess I am just being cautious but the promotional messages that are emailed to me are they legit? They say they come from a name or user I do not recognize which doesn’t mean they don’t come from this community but some offers are pretty sweet dea...
Resolved! SIM Card Replacement
Today, I almost thought I lost my phone, had a panic attack. Than, I thought about it, what if I misplaced my phone and needed a replacement SIM Card, how do one go about doing so?
Resolved! How do i get one g free data
Resolved! Apple I phone
I received this into a email address that is not associated with my account. Is this legit?You have a new message from the Public Mobile Community!Please do not reply to this email. This address is used for outgoing notifications only.To access your...
Resolved! Can I choose the Number on my new SIM card that I just recently placed the order for
If possible can I have the following number on my new Public Mobile SIM card which I recently ordered: xxxxxxxxxxxxxxThis would help me a lot, thanks. edited by computergeek541: phone number removed
Resolved! Update Referral Code
Hi I'd set up an account for myself. Then I set up another account for my daughter. I should have used my own referral code for my daughter, but I didn't. Is it possible to make that correction now? It's been less than one day since I made this e...
NO TALK
AS USUAL GOT MY THANK YOU FOR YOUR PAYMENT AND THE NEXT TIE I WENT T USE THE HPONE I GOT THE MSG SAYING I DONT HAVE A TALK PROGRAMWHY WHY WHY ???DOES THIS A;WAYS HAPPEN
Choosing plan
Planning to sign up for a plan tonight. Wondering which data plan to choose. If we choose one and towards the end of a month find that it’s not enough data, can we upgrade to the next plan? Will we still get to benefit from the $5 off holiday bonus f...
free giveaway minutes
Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start usi...
