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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2267 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34263 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Resolved! Tax Registration Number

I'm employer who is paying for a part of my cellphone wants to have Public Mobile Tax Number. Does someone have it?

pcouturier by Good Citizen / Bon Citoyen
  • 1469 Views
  • 4 replies
  • 0 Bravos

Temp plan until Payday

I have a few dollars in my account, but I don't have enough to top up until payday on Friday.Is there any way to enable some kind of temp plan using the funds I have so that I can get calls and messages? ThanksRod

rodjames by Great Citizen / Super Citoyen
  • 1461 Views
  • 8 replies
  • 0 Bravos

Account activation

I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM.  I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and compl...

Rod_H by Great Neighbour / Super Voisin
  • 830 Views
  • 3 replies
  • 0 Bravos

Is there something wrong with this web app?

When I try to access the community from a Government of Canada environment (via web proxy, choice of Edge, FF and IE browsers) the screen need 2-3 "kicks" (highlight contents of address bar, press ENTER) to get content displayed.

coghlanpf by Good Citizen / Bon Citoyen
  • 958 Views
  • 5 replies
  • 0 Bravos

Cellphones

Where you guys get your cellphones if you want a change?Some place online where I can purchase one without breaking the bank?

pcouturier by Good Citizen / Bon Citoyen
  • 1313 Views
  • 7 replies
  • 0 Bravos

Extra Charge on credit card

Good morning,I recently purchased a US Roaming add on for $20 while in the states and it looks like I have been charged twice on my credit card.  I will attach photos to message. Looking forward to hearing from you!! 

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paulettemac by Great Neighbour / Super Voisin
  • 583 Views
  • 2 replies
  • 0 Bravos

Phone number conflicts

hi i just got a number from mobile public i can recieve message and make outcall but when my friend call in its direct to other person and they said their number is the same as mine, can you please solve this thank you

tronghuynh by Great Neighbour / Super Voisin
  • 817 Views
  • 5 replies
  • 0 Bravos

Why does the number I'm paying for not work?

I purchased the $15 plan for my little sister months ago thinking it might go away but last week was her birthday and I gave her the phone (iPhone SE fully unlocked)with the PM sim card to find out it doesn't work.  I'm very disappointed.  I planned ...

kas by Great Citizen / Super Citoyen
  • 1279 Views
  • 9 replies
  • 0 Bravos

Please Blacklist my Phone

It's already been 9 hours guys, past 9 hours. Things like locking your phone should be given top priority instead of me having to wait in line after people who want changed passwords or have questions about connection. My phone was stolen yesterday a...

Elle by Good Citizen / Bon Citoyen
  • 3271 Views
  • 14 replies
  • 0 Bravos

Getting a second phone added - how?

Hi,I am fairly new to Public Mobile and really am loving the service.I would like to add an account to be able to pay for the service for my daughter's phone as she is going to college.From what I can see here, you can't have multiple phones on your ...

polarpaw by Great Neighbour / Super Voisin
  • 1964 Views
  • 17 replies
  • 1 Bravos

Reward $ not applied to if renew early?

Hi community, Do you get reward $ when you switch your plan before your renewal cycle kicks in? I don't get it at the time of renewing to a different plan nor does the $ get applied to my original monthly cycle either. Seems like I have to contact th...

Autumn by Good Citizen / Bon Citoyen
  • 1198 Views
  • 6 replies
  • 0 Bravos

Re: Refund for nonaccessible services

I've been paying for a plan for 4 months and it has never worked.  Previous number was owned by someone else and this new one is out of service.  I too would like a refund for inaccessible services @CS_Agent @Dave_M 

kas by Great Citizen / Super Citoyen
  • 948 Views
  • 6 replies
  • 0 Bravos

Motorola Moto G6 Play

Saw this phone at Costco (Etobicoke) today on sale at $149.99 (reduced by $50 until 2019-09-05). I know it's not the best budget device around but at that price seems like a very good deal.  Anyone got this phone?

jimbobs by Model Citizen / Citoyen Modèle
  • 1358 Views
  • 5 replies
  • 1 Bravos

Single login to manage multiple phones...

Hello,I am looking to migrate to PM, the only thing holding me back is the inability to manage several phones from a single login. I like the new look and new offers but is there any discussion or action on enabling a single login environment for mul...

RogerR by Great Neighbour / Super Voisin
  • 993 Views
  • 4 replies
  • 1 Bravos

DROPPED CALLS- **COMMENT HERE IF YOU HAVE IT TOO**

               I have had so many important dropped calls this week. Its ridiculous. I have full bars on my phone at all times. And no I'm not in the basement or in a concrete building when making calls. I have tried restarting my phone and taking th...

m20 by Great Neighbour / Super Voisin
  • 1700 Views
  • 6 replies
  • 0 Bravos

Adding friends

When I click on someone's name in order to add them as friend for example I'm not able to because this is what it does after I click on Andu_S name to add him, the box opens to the left as per the pic below shows you. If it opened on the right hand s...

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ApatheticFloW by Great Citizen / Super Citoyen
  • 802 Views
  • 2 replies
  • 0 Bravos

Re: Required info to authenticate accounts

I was asked by moderator Alex to download authentication form complete such and sendback to him so he can lok at my account.  I able to down the info so i replied with myname, address,DOB and pin and have not had a reply since.  Phone not working sin...

cecelia by Good Citizen / Bon Citoyen
  • 873 Views
  • 3 replies
  • 0 Bravos

I CANNOT MAKE CALLS,

Hello,sub:'A/C: ========-no 867-==========I have a $10 plan, but cannot make calls I have used 18 calls and text together why cannot I call.Please help,Shobana

raghu by Great Citizen / Super Citoyen
  • 1313 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan changes to come?

It is noticed that Lucky Mobile has eliminated its $10 plan. Will Public Mobile do the same? 

ultrapower by Great Neighbour / Super Voisin
  • 1664 Views
  • 8 replies
  • 0 Bravos

Sim Card not reading

Sim card not reading I went on a vacation for around a month and removed my public mobile sim card in order to temporarily replace it with another sim. When I returned from my trip, I put my public mobile sim back in my phone however, it would only w...

connordutra by Great Neighbour / Super Voisin
  • 1531 Views
  • 7 replies
  • 0 Bravos

Resolved! Pay phone plan

Added money to my account balance with payment voucher but didnt reactivate my account. Funds are still left in account balance. Please help.?

karenphillips by Good Citizen / Bon Citoyen
  • 1992 Views
  • 18 replies
  • 0 Bravos

PIN

I can’t find my PIN anywhere. Please help. 

Ddonnelly by Good Citizen / Bon Citoyen
  • 1855 Views
  • 13 replies
  • 0 Bravos

Resolved! Activate Website Says SIM Number Invalid

Hi, I am on the activation website but the site says my sim number is invalid. I bought this SIM card from amazon. Am I doing something wrong? I have entered then umber multiple times.Chris

moxuz by Great Neighbour / Super Voisin
  • 969 Views
  • 3 replies
  • 1 Bravos

Resolved! US 10 Day Add On - URGENT!!!!!

URGENT!!!!!!!!!!!!!!!!!!! Hi I bought the US 10 day unlimited add on and it is urgent for me to know how I can activate it because I need to contact my family in USA but the add on does not work whatsoever. I need help with how I can activate the add...

Resolved! Self-service is kinda busted

I'd like to see what my options are for changing my plan. I'd be comforted if the system could even show me the current plan I'm on. I'd be tickled if the "Try out more options" link didn't spit out an error.  Multiple devices. Multiple browsers. Mul...

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Marc_NL by Good Citizen / Bon Citoyen
  • 2812 Views
  • 6 replies
  • 1 Bravos
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