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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

New Mod!

Do we we have a new mod here?!?!?!  I see a @Cherine7  Welcome and I am sure you have a lot of work ahead of you so thanks!!  

Account frozen with plan change

Hi all, I've sent the mods a message about this yesterday as I had spotty service starting on the 27th. My plan switched over and didn't automatically update, a few days later it seems to have taken. However I have 0 service on my phone. In my accoun...

JMCD by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

porting problem: possible solution

2 fam members ported to PM on Nov 19. Both processes went through, cards charged, can open My Account, can make calls, data working, BUT can NOT receive calls. SIM from other provider still working, so it is clear that the porting did not go through....

evergreen by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

14 days and my number still can't receive calls/texts

I've sent the mods a 2nd message regarding my port situation (where I apparently took someone else's phone #, even when I used my OWN account number in the porting process, closed my koodo account, closed their Chatr account) and that I had to take a...

zhijee by Good Citizen / Bon Citoyen
  • 1 replies
  • 1 Bravos

No help/reply since Nov. 19. No incoming for 2 ported numbers.

I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might...

evergreen by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! HELP!! HELP!! HELP!! HELP!! Account has been suspended!!

@Shazia_K @Brooke_C @Dave_M  HELP!!  I'm in Puerto Rico now travelling and my Public Mobile account has been suspended for no particular reason.   I ported over from Rogers a few weeks for the 4gb for $40/mth promo plan and everything was working fla...

rofo by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Referrals list not completed

  I have noticed that my referrals credits are reduced at least by 2. Can someone look into it for me?  Thanks! @Shazia_K@Mary_M@Jeremy_M

hejia168 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Charged But SIM and ACcount non-existant

Hi, Any help please. My credit charge was charged for the November 4GB promo but the SIM does not work. I need a  PIN for it, the one I selected doesn't work, meanwhile, I can't log into my account because it says I do not exist.  I have emailed 3 ti...

juliaburgess by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! WhatsApp on BB Z-30

 I am  keep getting the message from WhatsApp  on my Black Berry Z-30that  they will  not support BB and some other cell phones as of Dec 31, 2016Should I worry for my BB Z-30 ??I would appreciate for any help to clear this confusionThanks for your h...

PUK problem

I have accidentally locked my SIM and the phone is now locked until I enter the correct PUK for my SIM. After going through the self-serve menu and searching through the community forum, I realized I would not be able to obtain it on my own to resolv...

game_theory by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Day 5 with no service, PLEASE HELP

I have sent 4 private msg and still have not received a response, I am unable to make and receive calls and texts messages, can someone please help me?

Tyler_R by Good Citizen / Bon Citoyen
  • 1 replies
  • 1 Bravos

No service for days, please help

Hello, I signed up for PM on November 28th and am still unable to use my phone. Koodo cancelled me on the 30th, you've charged my credit card, and I have no service. I have sent out 2 service requests, numbers #4527-3524 and #6704-6286, and no reply ...

lw1 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

How to Post

Post your community message here.

TheBot by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

How do I change my email address?

I've changed the username on an account but it says  Please note that changing your Username will not change the email address on your profile. So how do I change it? Also, I tried to use the 'contact us' form to ask this but when I get to the form t...

StealthRhino by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! No service for a week

Hi, I haven't been able to make/receive any calls or texts for a week now since activating. I have sent an email and messaged a mod on here but I don't want to be repeatedly message/email because it will only add to the backlog. I just wanted to post...

Zeebee by Good Citizen / Bon Citoyen
  • 22 replies
  • 1 Bravos

When will a mod respond to me?

I have a sim card from before the promo period, and I activated my phone, but need to be switched over to the 4gb/month promotion plan. I have messaged public mobile on facebook since saturday, I have emailed them since tuesday, and I have messaged t...

buffguy by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Day 14 still with porting issue.

Emailed the pm support team and still waiting for the porting issue solution. The response is supposed to be sent within 48 hours. I have no idea what's next I should expect.Oh and yesterday I got the bill from my previous provider fido. Really regre...

nicole233 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

New Public Mobile Feature Idea

Instead of those crappy badges we get for '3 subject post!' and 'First Bravo!', we should really be getting badges that focus on how long you've been missing service. Public Mobile should give out '3 weeks without service!' or 'failed port!' or 'Trip...

HalfClap by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! Re: Double Charged

I still have got charged even after I changed my phone plan from WIND to PM

byjo by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Weird feature showing on my plan

That's an odd feature on my plan... I just signed up on the $120 / 12 GB plan... What expired? My PlanPick & Pay This plan includes: -12GB DataExpiredUnlimited International TextUnlimited Provincial Talk

xinit0 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

ZTE AXON 7 APN Settings

Just setup an Axon 7 this evening.  Everything was read correctly from the PM SIM card except one field. MNVO value was initially set to 50 and the LTE data would not connect. Change MNVO to 4D4F and LTE started working right away. This thread also h...

imcphers by Model Citizen / Citoyen Modèle
  • 2 replies
  • 5 Bravos

Wrong Plan in Account

Hello, I had sent @Shazia_K a priavte message and also contacted PM using "get help" its been 5 days and i am still waiting for a response. I have an issue with my plan, i wanted to sign up for the $40 fall promo. But instead of having 12 GB data all...

qamarasad by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Double Charged and Plan Problem!!

I got double charged and the plan didn't change to the 12G for 3 months plan the I changed during the promotion.  I had noticed that I need to wait for MOD to reply on my private massage, but I have waited for 3 days. My private massages still haven'...

FanDD by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Public Mobile is a farce, be careful before giving them your money.

My card was charged 4 times each for $120, following 4 failled attempts to activate an account, each time the website indicated that I would not be charged. This was on the 27th of October, mind you. On the 29th of November, weeks after I initally co...

nyall by Great Citizen / Super Citoyen
  • 37 replies
  • 2 Bravos

Have been waiting for almost 3 weeks

I have been waiting for 3 weeks to get my number ported from Wind mobile. I couldnt do it my self because I had been with Koodo prepaid prior to moving to Wind mobile.. I have been 3 weeks getting message from mod saying it has been process and need ...

selvia_foeng by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos
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