Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t make outgoing calls
So, I just got my new PM number and SIM card. I can make and receive calls and send and receive messages, however, anyone with an iPhone messaging me goes to some other person with the same number?? Not sure why, can anyone help?
My device is not listed. It is Moto G Fast Model XT2045-3. Does anyone know if it is? Thanks.
I ported out to Shaw Mobile on September 25th was told no need to cancel my account. However still be charged Octorber & November from my Auto Pay. Maybe I need to remove the Auto Pay from My Account ?? I'm not able to login to My Account anymore By...
I have a American friend (that I mailed a SIM card to) that will arrive next month. How can she set up her account? Do American VISA, MasterCard and American Express work?Do American VISA debit cards work?Public Mobile Payment Vouchers I guess won’t...
Hello everyone! Is there anyway I can get help from a Moderator with this issue? My mother had a Rogers email she used during sign up but they closed her down her email once she left their services. Sadly her sign-in email was that rogers email. On t...
Hi folks. I usually pay with vouchers for my account but I am out of town and not near anyplace that sells them. Account got suspended last night due to NSF. I do have my " buy stuff online" Vanilla Mastercard though. Can I use my prepaid card to rea...
Can anyone tell me how can I find out how long I've been a member. I have an idea, but, I'd like to be exact. Thx P.S I hope everyone one is doing well and being as safe as possible during these tough times.
Has anyone had the problem when a debit mastercard has been used and accepted in the past for payment but suddenly won't be accepted? There is not an issue on my banks end and they state that they didn't even receive a request from Public for payment...
My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...
Hello,I would like to change my plan but was hoping existing customers would be presented with a black friday discount. Does anyone know of any promotions for existing customers?
I didn't get the emails that the site said would be sent after purchasing a SIM?Is this a scam?Now I'm stuck in a loop wasting time to find answers.Any solutions or people who talk in this company?
Hi,i had $10 in my account and $34 rewards. So it was supposed to charge me $5+tax from my credit card. but it charged me $45.20 from my card.I didn’t receive any rewards.
Hi, I need a support. I have registered my number for Uber. It has been verified by Uber 4 digits code. But when I request for a ride it says the cellphone number is not valid. Uber customer service says my cellphone number is a voip number and is no...
How do you change your email address?
Now officially registered but phone says there is no sim card. Get that screen "Sim cardunlock pin" I can dismiss it but still nothing happens.I read here about contacting a Moderator. How does one do that? Cathie Locke
Please contact me ASAP at xxx-xxx-xxxx. Someone using my phone number to make phone calls almost everyday. Therefore, I have outgoing calls which I did not call the number and I do not know this number. The phone number is 778-580-4001 and I searc...
I have a moto G8 play that is unlocked. Could I use it on publicmobile?
EDIT - Resolved very quickly. Thank you Mod Team!So, I was trying to downgrade my plan since I'm mostly off work for the winter and I don't go through much data. But APPARENTLY I pressed 'change on next renewal date' even though I don't remember doin...
We used to be able to do port ourselves via self-serve. This feature was 'broken' or disabled after a system maintenance update. I suspect it is never coming back and I also think it was a deliberate policy decision to remove this feature. Maybe som...
I am looking for a phone in public mobile to buy and pay monthly??
Remember? It was such a nice surprise!!
How can I sing in to my network
Considering PM and Koodo's system is quite similar. I've had a home phone with Koodo since 2015. When I first got it I had to call CS to disable voicemail. Koodo home phone is basically a Koodo sim card for calling. No text no data. Since Black Frida...
My bill is always $8.96. This month it is $10.08. Why
I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it say...
