Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan doe...
Hi all, I'm on a 90 day 6GB plan, 23 days until it resets. Started getting a "Sign in to telus" message a week ago, soon after a message saying I was running out. I thought it basically gave me 2GB per 30 days, but if that is the case it's not reload...
Hi,I've activated new sim account for $15 plan at local walmart. During the process I provided my wife's existing PM phone number. However I only see $2 credit for Autopay reward. When will I see one-time $10 credit on the account? Is this some...
Hello, Ported in from Freedom Mobile yesterday for the new $15/month plan and have the following issues: 1) Incoming calls not working - was told it would not work for 1 hour. It has been 17 hours. Calls go directly to voicemail.2) Text not working -...
Hi, I couldn't do it at walmart when activating the SIM. Do I have to sent this request to the mods? What informaiton is it required to make this as quick as possible? koodo account info? PM account inof? Thanks in advance.
Looks like PM has a new offering of bonus 3GB for anyone willing to port in from Bell, Virgin and Lucky Mobile. 3GB Bonus Limited time only Eligible on select plans 3 GB of bonus data Port-in required from Bell, Virgin, or Lucky Mobile SAVE ...
My account was suspended for one day late. I topped up using a voucher and now see that my status is active with payment being applied, yet I have no service. I have restarted the phone multiple times, as well as suspended / resumed service through t...
Hi Guys, I have actived the public moblie and now would like to port my number from fizz to public mobile. Tried to do it online but failed. Does anyone know how to do it? Thank you.
HI, I have always noticed that my online account always displays wrong usage, my Account was reharged on 2nd May 12 AM and its showing 5 minutes of usage , it seems wrong. Can you guys suggest what shoudl I do? I am not happy with Public mobile and ...
Hi, I just changed phones from an iphone to an LG G4 and unfortunatly I lost the card that came with the original SIM card so the SIM card that I have is too small to fit in my LG. Do I now have to buy a new SIM card or would it possible for Public t...
Please help! I want to change my plan today but am unable to. I sent a direct message to the moderator who usually responds within hours but havent heard this is yesterday
Hi, My Data plan has expired before the 90 days, I made a one time payement (84$) but I still can't use Data. I see I still have 84$ avaliable in the account. Where to pay? Public mobile selfserve is not very user friendly... Thanks
Looking to change my credit card for pre-authorized payment. However when I entered my information correctly, it was denied.
I renewed my plan a couple days early because I ran out of minutes, talk worked fine last night but today I get the "not included " message. Also I got a text, saying "you recieved a text but text is not included" I've got the $15/30 day plan talk,te...
I used one of the links in another thread about this subject to contact the mods but no response.... Every call I have over 5 mins gets dropped multiple times. I tried to have a very important call the other day and it dropped 5 times! I need this f...
I purchased a 40 dollar payment voucher I tried to enter it a few days later but comes back invalid through phone and online. Shoppers drug mart won’t help me.
Heya All, TIA for any help! My daughters phone just stopped working yesterday around 4 pm.No calls or texts in or out. The message says Network not Working, emergency calls only. her account is up to date, have tried taking sim in and out and rebooti...
I need help my friend from USA bought me data because I had no net and it registered as USA roaming I need it fixed as soon as possible please and can’t fix it myself
I have a plan with textingBut when I send a message PM replies I don't have it includes in my plan I can't send or recieve messages from anyone other then the PM BOT telling me I don't have texting included Anyone can help ?
I am starting a new thread because this issue seems to be different than one that was reported about three weeks ago. This issue is for an account that I created about a week and a half ago. Okay, but check this out. I have already sent a priva...
I signed up yesterday for the $15 plan with 100 min and unlimited texting / 250MB data. Everything was working OK yesterday, but I tried to send a text this morning and I'm getting 611 messages saying my current plan does not include text messaging...
New customer. Activated new line and number today. Cannot make or receive any call. Incoming call goes to voicemail while when I try to make any call it says talk is not included in your plan. $15 - 100 minute canada-wideStatus activeminutes used: 0/...
Hi! So I activate my sim card yesterday (am on the $15 plan, auto-pay), and it was working fine yesterday. But I just tried to send a text and to call someone and I get "text is note included in your plan" or the "sorry, talk is not included in your ...
hello i tired to activate my new phone online with my new SIM when i click on activate phone it load load and load and after oops we have a problem. my user id is : my sim card please help me because when i try to login it say desactived and if i try...
I just got the 15$ plan with 100min canada wide talk and 250mb data. but when i tried to make a call today, public mobile told me that voice is not included in my plan. has anyone had the same issue before and how could i fix it. thanks!
I'm locked out of my account! Need help to get it unlocked
I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.
HELP!I've tried to order a SIM card. Went through the prompts and got to the payment screen. It verifies the payment, and fails stating my ZIP code doesn't match. (I have a Postal Code) So I try again with a different card. Same thing. I look at my a...
I have already setup autopay long time ago. But in the payment transaction history I did not see $2 off. Where should I send correction request? thanks.
Why can’t I get help from this company is this how you treat the costumers I have not able to log in to this account for 4 month I need some serious help please
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