Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1953 Views
  • 25 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30254 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42025 Views
  • 185 replies
  • 29 Bravos

Please help me to complete the phone number port

I switched from Fidol to Public Mobile in June 24,2019.My old number is showing on the [Plan and Add-Ons] display in PublicMobile already.But all incoming calls go to voicemail directly. I can not accept the calls.I have sent a message to Moderator_t...

petepm by Great Neighbour / Super Voisin
  • 1496 Views
  • 11 replies
  • 0 Bravos

I'm going to start recommending Public Mobile

Well after almost a year with Public Mobile i was certainly reasonably happy with Public Mobile despite a few initial hiccups. My issue of not recieving a discount for community rewards that I had given up was finally resolved, and ABSOLUTELY BEYOND ...

jclaydon2018 by Great Citizen / Super Citoyen
  • 1456 Views
  • 9 replies
  • 9 Bravos

Resolved! PHONE BROKEN

My phone is broken ! What is the number to call to check my massages ?

pesche by Good Citizen / Bon Citoyen
  • 850 Views
  • 2 replies
  • 0 Bravos

Locked out

I have been locked out of my account . This system is very hard to navaigate !

pesche by Good Citizen / Bon Citoyen
  • 1135 Views
  • 5 replies
  • 0 Bravos

Resolved! Picture Messaging

i’m supposed to have picture messaging included in my plan but it never works. 

SilasXavier by Good Citizen / Bon Citoyen
  • 958 Views
  • 1 replies
  • 0 Bravos

Top up card not working

Hello, i bought top up card for worth $35. I called *611 to top up but they declined the cards. I tried to refund but didn’t get the refund. The top up cards are not recharging and I am out of balance. What to do?

Resolved! I’m not getting service

I’m in a place where I normally have full bars of service. But right now I have nothing, the four bars are just grey in colour and I can’t text or call anyone

Briguy by Great Neighbour / Super Voisin
  • 2289 Views
  • 8 replies
  • 0 Bravos

Resolved! Charges

 I changed my plan during the month, I was charged at the beginning of the month for my previous plan, then the day I changed again for the new plan and charged again at the beginning of the next month. Why?  

CE4976D9-442F-427B-BEB4-EEDE0E7BD092.jpeg
Hendy by Great Neighbour / Super Voisin
  • 1336 Views
  • 3 replies
  • 1 Bravos

Resolved! Unlocking account

Just confirming what the process is for unlocking an account. I've private messaged @CS_Agent and waiting a response. The "Forgot Passord" process was giving me headaches for a few days, but finally it worked and got through to my Security Question, ...

CoreyC by Good Citizen / Bon Citoyen
  • 828 Views
  • 2 replies
  • 0 Bravos

Resolved! Need help - porting bell landline, do I have to keep bell number active during porting process?

Hi, there, Last night I activated a new public mobile sim to switch my current Bell landline number(It sucked my $$$ for 3 years). The activation was success, my PM sim now can make call/send and receive SMS, but it can't receive phone call, I unders...

luo2luke by Good Citizen / Bon Citoyen
  • 2257 Views
  • 6 replies
  • 1 Bravos

Someone else recieves messages with my number

I just activated  my SIM card and chose a phone number. Calls and text messages go through fine however anyone using and iPhone sends the iMessage to someone else. How is this possible? Any idea how to fix?

kcurrie7 by Great Neighbour / Super Voisin
  • 1099 Views
  • 6 replies
  • 0 Bravos

Refund

My name is <something>, I just transferred from public mobile to koodo today, I ported my phone number from public to koodo which was <something>. I still had $154 in my public mobile account that I would like refunded.  Post edited by stone chucker ...

Rob54 by Great Neighbour / Super Voisin
  • 848 Views
  • 6 replies
  • 0 Bravos

New Phone Number

I tried to change my phone number on Self-Serve by choosing a new number, it said it was successful and the number has changed on my account, but when I put the SIM in my phone none of my calls will go through. Why is this happening? Is there a delay...

egeorgopoulos by Good Citizen / Bon Citoyen
  • 2213 Views
  • 19 replies
  • 0 Bravos

Resolved! not registered to network

fone was working one minute now it dont..cant text nor call...says im not registered to a network...i been with public from begining...pay as you go startedat25$  now 35$ np...i like to take old sim card and put in new and exact style fone as the old...

ebony1402 by Great Neighbour / Super Voisin
  • 1357 Views
  • 4 replies
  • 0 Bravos

Resolved! Need help

My husband is having problems public mobile plan it doesn’t want to accept is credit card someone can help 

Gloriagarcia by Good Citizen / Bon Citoyen
  • 1983 Views
  • 19 replies
  • 0 Bravos

having trouble

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

amypollard by Great Neighbour / Super Voisin
  • 785 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

to activate my plan, I paid twice yesterday, how can I get refund?

fsadafi by Great Neighbour / Super Voisin
  • 888 Views
  • 4 replies
  • 0 Bravos

My Rewards Just Vanished

Hi I was paying my bill this morning, I started out with an account balance of 8 dollars as per my rewards, refreshed the page and that ammount vanished and was not credited at al this month...... How do I get this fixed and get refunded the eight do...

lyonsc by Great Neighbour / Super Voisin
  • 1164 Views
  • 6 replies
  • 0 Bravos

Resolved! US Phone Add-On Charged but Not Working

I'm working in the US and added my first Talk/Text/250mb roaming add-on on June 17th. I ran out of data before 10-days was over, so I added the 500mb add-on June 24th. This all worked. But when I bought a new talk-text/250mb on June 27th, it does not...

drohn by Great Neighbour / Super Voisin
  • 868 Views
  • 3 replies
  • 0 Bravos

Service

pourquoi le modérateur ne répond pas ca fait 3 jours que mon service est bloqué 

Nesta by Great Neighbour / Super Voisin
  • 465 Views
  • 1 replies
  • 0 Bravos

New activation no services

I purchased a sim card and 22$ voucher ,activated my sim on a 10$ plan on the day of June 26. It is now the night of June 27 and the public mobile website is showing a message stating my account has been suspended due to insufficient funds and there ...

Resolved! Simple question!

For the rewards for answering questions, do you only get points for a good answer? I don't quite understand. THANKS! 

Cussen by Good Citizen / Bon Citoyen
  • 1400 Views
  • 6 replies
  • 1 Bravos

Resolved! overcharged 2.56 every month

I started my plan in August, $40 a month. In December I started to auto pay and now since then every month  have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Th...

marissafaber by Great Neighbour / Super Voisin
  • 1560 Views
  • 6 replies
  • 0 Bravos

Resolved! Refer a friend one time $10 credit

When i signed up for public mobile, I entered a friend's phone number. That means I am suppose to get one time $10 credit. when will the one time $10 credit be applied on my account exactly?

Praful by Good Citizen / Bon Citoyen
  • 1153 Views
  • 6 replies
  • 0 Bravos

Resolved! lost my public sim

Hello,Unfortunately, I lost my public mobile sim card and I'm not able to Sign up to Self Server cause I can't receive a text msg because of that ask a sales person and he told me I have to buy a new sim card and divert my previous number to the new ...

Sanaz by Great Neighbour / Super Voisin
  • 1086 Views
  • 7 replies
  • 0 Bravos

Payment problem

hi, I have 15$ available fund now, but I can not use my account! what should I do know? 

sahar by Great Neighbour / Super Voisin
  • 596 Views
  • 4 replies
  • 0 Bravos

Resolved! Failed port

I went to Walmart and signed up for public mobile and  bought a SIM card yesterday. I got a temporary number (with the plan to port TELUS prepaid number in once I confirmed my account worked). Everything seemed to be up and running with my temporary ...

Need Help? Let's chat.