Community

Resolved! Activating sim card with new phone

I just bought a new iphone 11 pro and thought I would use this opportunity to change carriers as I feel Rogers is overcharging me. I did want to keep the same number though so when I activated the sim card I put in that info. I put the sim card into ...

Resolved! App data not working.

Phone data has been working fine till this morning. Any app that uses a lot of data simple won't work. Facebook, Fitbit, anything like that. Anybody else having this problem? I have rebooted the phone several times to no avail. I have a moto g7 play.

Resolved! Need to change my credit card number on autopay...... no place to do that

Do I need to get rid of auto pay. Then re sign up for it?... Ideas?

Resolved! SHAMING NEWBIES IN THE FORUMS

I am a newbie.  I joined Public Mobile and the Community on August 18, 2020, just over a month ago. As a newbie, I have been making a number of newbie errors in the forums such as wrong answer, repeating what had already been answered, etc etc etc Wh...

Resolved! Re: NewCustomer Porting Issue

I have tried several time to contact moderator and can not get ticket !I am new customer and wish to port number that I have had for over 20 years.please help with ticket issue and porting numberthanks 

Resolved! Unable to reset password on account

Hi everyone - hoping you can help me.I've forgotten my password for my account (but still know my PIN, my account # with Public Mobile etc).I can't reset my password because when I enter my email information into the fields it comes back saying 'emai...

Resolved! How to check balance by dial my phone?

Resolved! Bonus data for autopay not showing up in account

Hi folks,Recently purchased the $15 per 30 Days plan w/ 250mb data.I remember seeing a bonus 250mb data offer if you set up autopay.I have it set up, but I only see 250mb data allowance total. Am I missing something?Thanks. 

Resolved! New Customer criteria

For referral purposes how much time would a recently departed member have been away from Public Mobile to be considered for a referral reward as a new account?

Resolved! Setup autopay

How do you setup autopay? I don't seem to have that option anywhere. Thanks for your help

Resolved! obtaining past statements

Hi,how do I obtain past statements?   I want statements for the entire year of 2019 and 2020 to date (Sept. 25) for 3 accounts.  thank you:)

Resolved! Please help!!!

My uncle didn’t not have an email address so I set one up just to activate his SIM card and haven’t checked it since! now his email account has been deactivated and I have no watch of logging into husband public mobile account! What can I do? 

Resolved! How can I get a monthly statement?

I need a monthly statement for business. Is there a PDF copy of my bill somewhere?  I found the transaction history but I need an invoice copy?  Where do I find this?