Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello all, just wondering if anybody else had this issue where you send at least 3 photos through SMS or MMS at once and the recipient only gets 1 or 2 of the photos, and the more photos I send at a time the less they receive. For example, I was send...
Hi I was having an issue with changing my number today. When I click on the submit button at the bottom it says the number change failed. I am not sure why this is happening but I need to change my number ASAP for personal reasons.
Public mobile has been double billing us since January 2020, how do we rectify this problem? my husband thought he was paying for both of our girls phones when in actuality, I am paying one & he is paying two. we only have 2 kids, 2 phones, yet pay...
I need help. This happened to my brothers account last week and it is happening to mine now. I am on auto pay . My mother has her credit card on my file to pay monthly and this month it is acting up and not accepting it. Please help. I have no servi...
Unlimited Talk Canada-wide - What does this mean and How does long distance work? Is it included across Canada with no min/max long distance calls at no charge for example when you buy a $25 plan?
The PM website can display payment history. Payments appear as auto top-up. I pay every 90 days, as does my wife. The payments reported by PM are smaller than the ones on my credit card statement. Why the difference?
I just noticed the phone service has been suspended. I tried to login to the account but after some attempts to answer the security question, the account has been locked.please help
got a victim of sim jacking today, followed by my PayPay account getting hacked. Managed to buy a new PM sim card right away, do the "sim card change", and everything seems to be back to normal. A few questions though: - how exactly did they manage t...
I never set up a PIN but I got a text saying "congrats on yr new pin." How can I reset my PIN so I can get on with things? If I did set up a pin, it'd have been by accident while my phone was in my pocket.Thanks
To redeem this offer: Get a $35 plan for $28ONLY available in QuebecStep #1. When activating your SIM online or in-store, choose the $35 plan. Step #2. Your $5 monthly discount will automatically be applied to your account. Step #3. Sign up for Autop...
I ordered 2 x sim cards online because the first one took too long to arrive. I expected a 3-7 business day delivery and ordered on Nov 25. It didn't arrive 2 weeks later and I had to move out on Dec 10th, so I ordered another one online to ship to m...
He is a student here in BC from Mexico. The number he called from was 1526441100xxx. Would that be a Sonoro, Mexico number or from some type of an App using Data? If an App..what one would it be? Thanks
I received a Private message yesterday, and do not know if it another phishing attempt or a legitimate message related to a Public Mobile approved message. My husband also got this. Here it is :TaterTotlz TaterTotlz 9 hours ago Blink and it is gone! ...
I have a minimal plan of 100 minutes, so I do not wish to have an active voice mail service that consumes my time when I call and listen to it. How I can opt-out of voice mail to get the callers to hear "the owner of this number has a mailbox which i...
Hello,I have 3 phones with 3 plans. I activated the first plan myself and created an account. the other two were created/activated by a dealer who sold me the sim cards. I cannot access the 2nd and 3rd accounts. When I tried login in the system doesn...
My password won’t work. I try resetting and it still won’t work. I contacted moderator and I received a message but can’t respond to it? How do I contact again?
