We are having Trouble Resetting our Password with our Email Confirmation

[khan_rani256]

We have tried to reset our password, but we have forgotten the security questions. If you could help us, it will be greatly appreciated. Thank you.

[popping]

@khan_rani256 

If you remember your answer to your security question, you can use the "Forgot your password?" link on the login page to reset your password.

If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

To verify that you are the owner of your account, use your account PIN # as you cannot use your login method.

If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[Luddite]

---

@khan_rani256 wrote:

We have tried to reset our password, but we have forgotten the security questions. If you could help us, it will be greatly appreciated. Thank you.

---

In that case you will need assistance from the moderators. To obtain a trouble ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv · Accepted solution]

---

@khan_rani256 wrote:

We have tried to reset our password, but we have forgotten the security questions. If you could help us, it will be greatly appreciated. Thank you.

---

@khan_rani256 Contact a moderator at the link below with a private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.