Locked out

[Bear1237]

Has anyone else had trouble trying to access their account after being locked out. 

I get to the confirmation code and resetting new  password only to to bring me right back to step 1  and locked out for another hour.. I've been 24 and then some trying to regain access😞

[hairbag1]

@Bear1237 

you can use this libk to message Customer Support for their assistance. Give them your PM acct #, ph #, name on acct, PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Bear1237 

I have no issues login just now into the app or online. 
You can contact an CS_Agent by submitting a ticket on the Chatbot to help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Bear1237]

Thank you for this suggestion but I don't have access to my laptop at the moment! But will keep this information for any future issues ☺️ 

[hairbag1]

@Bear1237 

try using laptop but use incognito mode. I use Firefox without any probs.