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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

OPT verification

Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.

Resend Porting SMS

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPhone, and selected to port my number. I checked two hours later and an error popped up saying failure to activate eSIM - cont...

Paying for my monthly service plan

Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.

APN Settings

I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish...

Resolved! Do PM subscription charges go through CC as a recurring payment?

I have a CC that gives a different cashback for recurring payments. I don't use it for PM because in the distant past, the PM monthly payment didn't go through as recurring (even though it was recurring, I guess it was coded differently). Just wonder...

Is there any way I can get my bill covered just this once?

My bank card was stolen so I can't pay for my plan. I have to take the bus to town tomorrow because I live far away from the branch where I have to get my replacement card. But I really need my phone to get to town. I can pay after tomorrow. I just n...

Resolved! Black Friday Deals

Hi Public Mobile Community,I am just wondering how these Black Friday Plans work. How long do these deals last for if we switch to these plans? An example would be the "$34.00 / MONTH - 30 GB Data at 4G Speed" plan, but there are a few others. Are we...

Resolved! Black Friday deals

Are the 5 g deals a monthly or 90 day subscription. Only interested if the 40 GB 5 g plan is a monthly plan

Resolved! Error Activating ESim

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up sayi...

Locked out for way more than an hour and esim transfer

I have been locked out of my spouse's account for more than an hour.Trying to transfer an esim on an iphone to a new android motorola 5g stylus (2023). Locked out after a couple of login attempts and also wondering if I can get the transfer to the ne...

Resolved! I had a typo when porting in my number to public mobile

I had a typo when trying to port in my number to public mobile. Is there someone I can talk to to fix thisthanks!

Resolved! Confirmation Code Error

Hi all,I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?Thanks

Update credit card, just get error message

Trying to change credit card expiration. Just get error message. Been trying for 3 days now? Tried deleting cookies but nothing works

Resolved! Number Transfer Issue

I got a text saying Public Mobile was having trouble transferring my number. "Looks like you entered an incorrect ESN/MEID". Haven't heard from anyone. Is there a number I can call?

Resolved! Number Transfer Issue

Hello,I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link ...

Resolved! drop down speeds on 4G plans

Say I am on a (4G) 20GB/month plan and I exhausted my availalbe data. What data speeds will my data drop to?I found one statement for the 5G plan suggesting "up to" 500mb/s , but in the terms of available 4G terms I saw, that statement was missing.Ca...

Resolved! How do I contact someone for referral help?

@CS_Agent Hello, I signed up with PM due to my husband's instance of switching over. I forgot to use his referral code during the signup process. How do I go about entering this now so that we can both benefit? Thanks very much.

Resolved! Android txt messages - not showing as blue

HiI just switched to Public yesterday from Fido. I own a Samsung S9 (still same phone). I just noticed today that my text messages to other Android users are now green instead of blue. I checked my phone and nothing has changed. Has anyone else expe...

Resolved! Changing my subscription plan

Hello Public Mobile Community,I have a few questions regarding my subscription. I paid for 90 day cycle until Jan 12, 2024. What happens if I cancel Public Mobile before my subscription cycle ends? Do I get my remaining balance back?Currently, I set ...

Resolved! Transferring my old phone number

I got a message from public mobile saying, “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the a...

Transfer Number Issue

Hello,I was requesting to transfer my phone number to Public Mobile. I got below message to from 83585: 'A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply '1' to t...

Payment

I cancel my service. But still charged me

Resolved! How does this community point system work?

I want to join the Public Mobile online community and earn points for it. Very cool perk and service. Can someone please explain in more detail how it works?

Resolved! port my PM # to other carrier

Not able to port my PM number to other carrier, didn't get confirmation message from PM

Resolved! referral code

My referral code that I entered was not applied

Resolved! 5G speed issues - please help

I am in a 5G coverage area but my phone still shows LTE and I did a speed test and I am only getting 73.73 Dowload MBPS!! According to the website I should be getting up to 250 Mbps download speeds.I have an iphone XR and an eSim.Please helpThank yo...

Help

I’m phone does not call Canada from Yuma azphone number is ### #######

Resolved! SIM card not received

I am writing to express my concern about a SIM card that I ordered eight days ago. I was informed that the SIM card would arrive within 5-7 business days, but it has not yet arrived. I am starting to get worried, as I need this SIM card for my phone ...

Resolved! No working mobile number

@CS_Agent Please help! I signed up to PM from Rogers but was having trouble setting my my esim and I had tried three different Esims, without any luck. Rogers has cancelled my service but I’m still not activated successfully with PM. My phone number...

Pls help to resolve

I am having a very difficult time to change from my current phone provider to Public Mobile. I have followed all instructions but when it got to the point where they tried to complete the process, it came back with failed attempt or technical issue....

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

OPT verification

Resend Porting SMS

Paying for my monthly service plan

APN Settings

Resolved! Do PM subscription charges go through CC as a recurring payment?

Is there any way I can get my bill covered just this once?

Resolved! Black Friday Deals

Resolved! Black Friday deals

Resolved! Error Activating ESim

Locked out for way more than an hour and esim transfer

Resolved! I had a typo when porting in my number to public mobile

Resolved! Confirmation Code Error

Update credit card, just get error message

Resolved! Number Transfer Issue

Resolved! Number Transfer Issue

Resolved! drop down speeds on 4G plans

Resolved! How do I contact someone for referral help?

Resolved! Android txt messages - not showing as blue

Resolved! Changing my subscription plan

Resolved! Transferring my old phone number

Transfer Number Issue

Payment

Resolved! How does this community point system work?

Resolved! port my PM # to other carrier

Resolved! referral code

Resolved! 5G speed issues - please help

Help

Resolved! SIM card not received

Resolved! No working mobile number

Pls help to resolve

Public Mobile Points When Using Vouchers?

Data Coverage in Mexico

Verizon phone

Give rewards to family member?

Black Friday Deal