[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Transferring to PM from another provider while in the US.
Hi. Is it possible to switch over from Rogers to PM while I am in the US?
Roaming in Mexico
Hi there. I'm seeing previous posts that you can use your public mobile plan/phone in Mexico. However, all the add-on/subscription plans I'm seeing mentions US only. Is there a way for me to roam in Mexico with my public mobile plan? Is this done wit...
Resolved! credit card
hello,How do I cancel my subscription and remove credit card details from account?Thanks,
Resolved! Unable to activate my subscription
Hello,I recently purchased a mobile plan, however I am unable to activate my subscription through the mobile app, asking me to contact the support.How can I get assistance with that?Thanks
Resolved! Scheduled plan change has disappeared after maintenance outage
I scheduled a plan change a few days ago (last Friday) which was showing up in my app as an upcoming plan change but now that the maintenance outage is over my app no longer shows the upcoming scheduled change. So I went into the Payment section to s...
Unable to update expired Credit Card info for few days now - Error message notAbleToProcessRequest
Hi,I am unable to update expired Credit Card info for a few days now. Getting following error "notAbleToProcessRequest".Tried different browsers, incognito mode, clearing cache and cookies. Nothing helped and now my service is cutoff..
Resolved! Loop in app
Hello, I want to share my experience with the PM app. It was stuck in a loop. Multiple attempts to login and it would repeatedly take me back to the login page. (I received the text 2fa then it would restart the process)I was checking the box Labeled...
Long time Public Mobile member is now being asked for activation?
I have been with Public Mobile for years, with no issue. Today, I wanted to check my account for billing on the PM app on my iPhone, and was greeted by a "Let's complete your activation" screen, with 2 options to "resume activation" or to "go to log...
Why does usage overview show unlimited data?
I only have the 250mb plan but ran out so I added 1gb add-on. I went to check my data usage and it shows unlimited. Can someone please explain? Thanks in advance.
Holiday add-on becomes incompatible
I have holiday giveaway data add-ons from several years back that never expire. It all works fine until the scheduled maintenance happened on March 4-5, 2025, and after that I find my data add-ons become incompatible.I wonder why this happens? Is it ...
New subscription to 4g $25
Had an old subscription of 3g 2GB $21.First of, got no notifications to let me know that the subscription increased to $25. Secondly, last month changed to 4g 10GB, $25 and when I checked this month it's the old 2GB subscription. Please update my su...
Resolved! Pls help, Do I get any text when port is completed and how long does it take?
Hey everyone, I switched to PM from Bell last night at 9pm. Now both my sim have the same number. Any incoming calls are going to my bell sim and I can make outgoing calls from my PM with the same number as well. The PM app shows my old number but no...
Issue with eSim installation & Account access
I signed up for a plan using my daughter's referral code last night as my family members are all using Public Mobile. However, I had issues installing the eSIM and had to purchase a physical SIM from a Telus store for $10. I have a couple of concern...
Lost Connection
I lost my connection to public mobile at exactly 10:00pm EST today. When will service be restored? I’m using an e-sim on an iPhone 14 Pro.
Swapped sim card. Now I cannot make calls.
When I make a call, it says: Sorry we cannot complete your call. Since you don't have an active plan on your account. I do have an active plan and it's paid for. Normal?
Signed up today but getting charged incorrect price?
I signed up today after reviewing plans for many days. It listed as 39$ but was shown when signing up as 35$. Any ideas?
Double payment
I was charged twice from my account for my plan, how do I request a refund?
Esim download
I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to...
Resolved! US Travel
I currently have the following subscription:75GB of data for use within Canada, US & Mexico at 5G speed up to 250 MbpsUnlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging1000 monthly long-distanc...
Add-ons
How many US minutes do I get with 15 day US. roaming talk and text for $15 I have $15 plan with 100 minutes
"Telus" personnel called
Somebody claiming from Telus called me saying I was a public mobile loyal customer and was upgrading me to a better Telus account with a free phone. I want to know if that was legit cause he started to ask my details like name and date of birth. Also...
Resolved! I need a written confirmation of date and time you notified public mobile of theft
I need a Written confirmation from the cellular company of date and time you notified your wireless service provider of loss or theft. How can I obtain this?
Renew subscription
My subscription was stopped because I was issued a new credit card recently. I have since updated the new card but it won’t charge the card for me to resume service.
Redeeming my Public Points to pay my plan has never worked!
Hello,I have used my Public Points to redeem $15 credit for my $15 plan. I've redeemed the credit in August 2024, and twice in January 2025. None of the redemptions have worked, and I continue to be charged in full for my plans via Autopay.Do these p...
Resolved! My Husband cannot login to his Public Mobile account
My husband cannot remember his email address and his credit card has expired and I think his account is now suspended. How can he create a ticket?
Amount Changes in bills
Hi I subscribed to the 29/month plan in December 2024, and since then I have been charged about $17/month until this month, it's back to 34 after tax, I am just curious about where the waiver amount come from for the past 3 months' charge.Thank you!
New customer. Physical sim installation
I purchased public mobile plan last night and tried to install esim,but it was not working. I bought a physical sim to install it..but I don't know how I can transfer my original phone no.. keep sending a code to my phone no which is not active.Is th...
Is on line payment down?
Is online payment down? I have tried to pay for 2 days now and it keeps say try again later or use a different payment. which I did and got the same message.
