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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12188 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23102 Views
  • 183 replies
  • 25 Bravos

auto pay

I made auto-pay for my account. But, I don't get $2 off every 30 days. Please review my account.

jietang by • Great Neighbour / Super Voisin
  • 208 Views
  • 4 replies
  • 1 Bravos

Resolved! @csagent

There is a 4G plan that says it a "promotion"Does that mean that after a number of months the price for the plan will increase after the "promotion" expires?

Parimo2k by • Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

Charged twice today

Someone please reverse the charge I was charged twice - June 

Mom2023 by • Great Neighbour / Super Voisin
  • 214 Views
  • 6 replies
  • 0 Bravos

texts

I havent received texts from a friend, who showed me on his phone that they were sent. I receive replies from him, but not new texts. What could be going wrong?

jimkretired by • Good Citizen / Bon Citoyen
  • 1009 Views
  • 19 replies
  • 0 Bravos

Resolved! Not receiving authentication text codes and messages from some people

Switched a month ago from Rogers, I cannot receive authentication codes to log in to sites (i.e., this site, CRA log in etc), there's some people I cannot send or receive texts with and some people's calls aren't coming through. How do I fix this?? I...

snabess by • Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble Porting a Number

@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...

EricAnnice by • Great Neighbour / Super Voisin
  • 521 Views
  • 7 replies
  • 0 Bravos

Number transfer issue

While transferring my number over from my previous service provider I never received phone service from public mobile. Now I am without service from either provider. It's been approx 24hrs and is on a mobile device. Cannot find away to contact a publ...

Trentaroonie by • Good Citizen / Bon Citoyen
  • 246 Views
  • 9 replies
  • 0 Bravos

Problem with Daughter's Account needs Immediate Attention

My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid.  This has made it impossible to access her info in order to insert an ...

Bebrew by • Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Payment

I need human support as my payment vouchers are not working 

Sparky1959 by • Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 0 Bravos

can not make call

can not make call . and have messege data is not avaiable 

Ballie by • Good Citizen / Bon Citoyen
  • 223 Views
  • 3 replies
  • 0 Bravos

Previous Community Account Recovered

I am happy to say that my previous community account has now ben linked to my profile.Thanks to @CS_Agent for the help. I can bring more happier.Thanks.

Kriz by • Good Citizen / Bon Citoyen
  • 174 Views
  • 4 replies
  • 1 Bravos

Payment

Payment vouchers will not work,I need actual human customer support.

Sparky1959 by • Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

2FA "Secured by EverSafe™"

Hey y'all,I noticed today that Public Mobile has a terrible, new makeover? Sorry, but the new look doesn't get uglier than this. We'll talk about that some other time...So, my phone number is currently suspended but not deactivated. I've been skippin...

MOOLAH by • Good Citizen / Bon Citoyen
  • 807 Views
  • 5 replies
  • 1 Bravos

Customer Support Agent

I really need to communicate with an actual customer support agent rather than a chatbot or the community page. How do I do this?Signed Very Frustrated!!!

tjfluet by • Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

cell phone is not working

hi , I have messes that not data availble and i can not receive or make phone call .

Ballie by • Good Citizen / Bon Citoyen
  • 123 Views
  • 2 replies
  • 0 Bravos

Get back on account.

my wife and i both had accounts. i payed for both with my mastercard through the auto pay. My card was hacked so had to get a new one. Changed  my account to the new card but forgot to change hers. wile i as in Central america they cancelled her acco...

jimven1 by • Good Citizen / Bon Citoyen
  • 526 Views
  • 16 replies
  • 0 Bravos

Resolved! 5g not working and I have 5g coverage and 5g phone

Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also cr...

Johngotlit by • Good Citizen / Bon Citoyen
  • 1652 Views
  • 16 replies
  • 3 Bravos

No service after number transfer

Hi,I recently became a public mobile customer and transferred my number. It’s been longer than 5 hours but my phone still says i have no service. When i check on the app it shows that my number was successfully transferred so i think there was an iss...

Mb797 by • Good Citizen / Bon Citoyen
  • 289 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay with someone else's credit card?

Hey Community,I'd like to know if it's possible for me to put a credit card on my account to autopay that isn't in my name. Or do the account holder name and the credit card name need to be the same?On a related note, is it possible for one account t...

AP601 by • Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 1 Bravos

Resolved! 45/mos 20 gb 4g to 39/mos

So this seems too good to be true, why would I not switch and save 4 per month.Am I missing something about it

rodbe by • Good Citizen / Bon Citoyen
  • 323 Views
  • 8 replies
  • 1 Bravos

Hotspot

I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com...

flipper26 by • Good Citizen / Bon Citoyen
  • 939 Views
  • 24 replies
  • 0 Bravos

SIM Card Not Arrived

Hi @CS_Agent  I ordered a SIM card online on May 19th and it hasn’t arrived. Who can I contact regarding this? The order number I received for this is: 344693thanks, Davechckn8rjunk@gmail.com

chckn8r1 by • Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 1 Bravos

Speak to agent

@CS_Agent I want to speak to an agent before I cancel my service 

Queenclb by • Good Citizen / Bon Citoyen
  • 173 Views
  • 5 replies
  • 0 Bravos

Calls constantly failing.

@CS_Agent my phone calls keep getting cut off at 30 seconds. I refuse to continue paying for this crap. Fix it. 

Queenclb by • Good Citizen / Bon Citoyen
  • 281 Views
  • 12 replies
  • 0 Bravos

Over charged - charged twice for one phone

Height of furstration.    Took forever to get into this community forum ----- I have been charged twice --- trying to get someone to respond is frustrating ---- I already sent a message no response  ---- again back in but had to come up with differen...

notsogood by • Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

I cannot complete full registration

I just set up an account, paid, and recieved a phone number.  Now it is asking me to confirm full access and is trying to send a code to a number I don't know of.  How do I get past this? Also, my E-SIM didn't register properly, and I got a pop up to...

REPO by • Great Neighbour / Super Voisin
  • 297 Views
  • 6 replies
  • 0 Bravos
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