Number Transfer Issue

[Joyceyvuong]

Hello,
I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link has a 404 error. I followed the steps to refresh the page, erase the cookies, and clearing the cache from my browser but it still does not work. @CS_Agent, please help! Thank you.

[Handy1]

@EliseUrness  Sent to your inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[EliseUrness]

I am having the same issue and really need a customer support person to resubmit the number transfer request asap. I have been unable to submit a ticket for over a week. 

[Handy1]

@Joyceyvuong  No worries I’ll send you the porting team number private message and they can re trigger the port  request for you 

[softech · Accepted solution]

@Joyceyvuong 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

**But they are closed for tonight, please call them tomorrow morning