Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So signed up and ported. All went perfect. Took 20min.My question did a speed test on lte and I'm getting 4.6mpbs.Very slow. What do do?Thanks
PM has recently removed the $90 90-day 1GB plan, and offered more and more data to its monthly plans (incl. the promo) as we are all aware of. I am just curious about whether our community members are still keeping their grandfathered $90 90-day plan...
Is there going to be any location in Ottawa for sim to be picked up. Please advise. Thanks!
Hi All, The subject says it all. I've been reading online looking for a solution to this problem but nothing. I activated my line earlier today using TO number and everything is working absolutely fine. I'm using different email address than Koodo's....
I just ordered 2 sims cards today as of nov.16th and was wondering if i will receive them in time for me to get in on the $40 promotion plan that ends nov.20th. It will be shipped to Victoria. Thanks
I've just activated the sim card and my account today. After I had entered all the info for activating a sim and selecting a plan, in the transaction summary, it says "Sorry your account activation request has failed......" but on the bottom it also...
I got to the payment stage and got an error message. I assumed nothing worked. I wasn't able to redo the transaction as the SIM card was now invalid. The number I was trying to port (a Bell landline) is still working. No reply to my email from Public...
Hello everyone,I want to register to the 4GB/90 days plan with the SIM card that i got from an Alcatel phone that i bought it last night (PC Mobile phone and SIM), but when i click on the first screen (where i input my personal info and the SIM card ...
Voicemail is behaving strangely today. Received a notification on my phone that I had a new message. Went to check the message and there was nothing there. Voicemail indicator on my phone reset. I thought that was odd, so I check again 20 minute...
Okay I just ported my number from Rogers an hour ago and I am still getting No Service with PM. My iphone 6 is unlocked. My Rogers SIM now doesn't work as that account is closed and my PM SIM isn't connecting. I am at a complete loss for what to do n...
@Shazia_K Hi Mods! Could I get a tracking number for my SIM card order please (Order 92217)? I want to sign up for the new promo before it expires November 20th. I ordered it last Thursday and still haven't got it (I live in Montreal) so want to s...
Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?
Hi there, I'd like to share with you my current port number experience: 1) the link https://www.publicmobile.ca/en/on/get-started to check if your phone works with public mobile does not 100 percent guarantee that your phone works with public mobile ...
Hi, I recently travelled by bus to Philadelphia from Toronto. Just wanted to share my experience of using PM on the border and beyond it. Needless to say, PM works great throughout from Toronto to Peace Bridge. Was able to stream videos, youtube and ...
My account is all set up and everything seems good. My phone is usable with PM. I set up my apn. I rebooted the phone with the new sim card. but I get no service. PM shows up when I do a search for available networks but when I try to manually r...
I noticed many people are concerned with not getting a sim in time to activate the promotion. PM is doing Sim pickups on Friday and Saturday in Toronto, Montreal and Vancouver, This is Great news, Glad PM is going above and beyond, unfortunately we d...
Moderators: If this is the wrong forum for a thread like this, please, obviously, delete accordingly. I'm a recent convert to Public Mobile (thanks to the 90 day, 12GB, for $120 deal) and while I set up my account to auto renew, I didn't expect to ge...
Why haven't I seen @Caroline_D helping anybody yet? I hate to be so forward about it, but I was really hoping she'd be active on the forums by now. Hopefully everything is ok with her.I notice Jeremy and Dave pitching in today, great to see Shaz gett...
Here is my suggestion:So every time someone runs into trouble - activation, billing, referral, porting, etc... the answer is always the same - "PM a mod" and wait for them to get back to you. I have no problem with that - and understand that we are s...
Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...
Have some folks that may be interested and may order in the next few days. I've also referred someone that has yet to receive there sim card. Is the deal locked in as long as you order your sim card prior to Nov 21st.... Thanks
Hi there, My mom and step dad just switched to PM and have iphone 4's... The data is not working on their phones. Any ideas? Port seemed to be successful, ported from Telus 2 days ago.
"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...
Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...
I am getting tired for waiting to change plan. I know they are very busy but it takes too long.
i signed up for PM and had a mod help me port over from koodo prepaid. everything's working, but when i sign in, it gives me the generic error when my referrals try to sign up and put my phone number in, it says my number is not a PM number. i've DM'...
Hi; i cannot setup my voicemail, it is in french voice prompts. as per the previous thread i try to enter my PIN as well as navigate to change the language in the voicemail, but it says my password is invalid and it boots me out. how do i set my voi...
I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M
Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck. Is there way this can be escalated as my business has c...
@Mary_M Can you please help my wife and I port our old PC Mobile numbers over to Public Mobile. I sent a PM almost a week ago but you might not have gotten to it yet. Thanks.
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