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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Interesting Observation

I have noticed that Shazia_K is around fixing problems and posting which is a great sign. With a few of her posts I am noticing that there was no account number provided during port or incorrect IMEI number. I am wondering how the backlog would hav...

Resolved! Failed to add US Roaming

Hello I travelled to US on Nov 27 for a week and added the basic talk US Roaming on the same day. My service provider changed to AT&T, however I was unable to make any calls during my stay in the US. Is there any way I can get a refund? Secondly, I ...

Resolved! Day 15 and porting still not successful and no service (#6708-4823)

@Shazia_K @Jeremy_M @Mary_M No update on ticket (#6708-4823) opened on Sunday 20-Nov morning. I sent a reminder to the mods (Shazia) last week and today morning but haven't heard back. 15 days and still porting from Chatr is not complete and I payin...

Has Public Mobile support always been this bad? 19 DAYS - ACCOUNT STILL NOT WORKING!

I had an issue where my account was suspended on Nov 18th because the credit card on file was invalid. On Nov 19th I made a payment to the account to reactivate it. The payment came off my card, but my account balance was still $0 and I couldn't reac...

Resolved! Account activation request has failed

Hi I have taken a new public sim and tried activating it today. I have the below issues.Can someone please help me on this. 1. I have received the welcome email but unable to login to my account 2. I have registered for the plan at the time of acti...

Resolved! So what happened to the fall promo plan?

My plan just got renewed and it still keep the same old plan. what happened. Any1 has same problem?

Current Balance Gone?

I had $24 dollars in my current balance, I logged in today and now it's all gone. My account is suspended, and I was going to use that $24 dollars with a $100 voucher that I was going to purchase today, so I can reactivate my plan for the $120 plan. ...

Another Website Bug

Hey something else I just noticed If you add someone to your ignore list, you can still see their posts Unless the ignore has a different function than what I expected

Got a phone call from Public Mobile

Did anyone ever get a phone call from Public Mobile? I just got one and they asked me for my service provider's name so they can properly transfer my number.

Resolved! Number not ported from Rogers - Waiting for over 2 weeks

I've been waiting since the 20th for someone to port my number from Rogers. I've done everything I can to get this resolved, but the PMs to the mods are still unread, and support requests are unacknowledged. Hoping to get some attention paid to this...

Long distance calls

Good day, I just renewed my plan on December 2nd, 2016 and since the beginning I'm unable to dial any 819, 438, 514, 450 numbers. I had to add 200 mns of long distance to use my phone and I have a province wide plan. Can you please fix it because I d...

Resolved! Issues with Activating Sim Cad

Thanks

Koodo phone number is not ported since November 12th , please help

I have activated SIM since 12 November and did PM to mod but looks like they are very busy. Also fill up online form. Not sure what to do .

Re: promotion honoring request

Thank you @Luddite, I hope a moderator would be able to help, i just messaged a moderator this weekend, I believe there is just a handful of people and they must be very busy. @Jeremy_M, could you also look at my plan activation/phone number porting?...

Number not ported from Rogers

@Mary_M @Jeremy_M @Shazia_K Hi PM MODs, sorry to spam you guys but I ported my Rogers number to my PM account last night and my Rogers SIM is no longer working so I popped my PM sim card in but it still shows my old number. Calls and text to my Roge...

Resolved! Moving billing cycle start date

Like many people who got a SIM card last minute, I had problems porting my number. After almost 2 weeks of waiting, I just got a call from the PM porting team and they ported my number successfully (yay!). However, I lost 2 weeks of service while wa...

Not receiving some texts and phone calls

Hello, I've switched over from Wind to PM a few weeks ago and everything seemed to be in working other until yesterday. A friend who is a rogers customer had been texting and calling me but I have no records of them. However, she could receive my tex...

how to send international text

i have trouble to do international text eventhough it is include in my plan however i have tried do textmessage by put exit code + country code + phone number however it still not work. but i can receivd the international text @Shazia_K

So.... My number is ported

Now I can get the call butI can't hear the person and they can't hear me tooIs this call dropping calls??

How to reach out to PM in regards to usage

In my account overview , it shows that I have used 3 GB since I joined PM on Nov 16th which does not seems to be right, I use wifi when I am home, who do I need to contact from PM to have them check it out?When I checked my usage history, total used ...

How many times can we port?

Hello, I guess this is a multi-tier question. Just wondering how many times we can port a number into our existing account? I want to switch the telephone number I have on my account but I still want to keep that number as well. What's the best way ...

LAME 12 DAY RESPONSE TIME IS LAME

I can't believe the amount of people that are backing PublicNoServiceMobile here. 12 Day response time? Who are they kidding? Pathetic if you ask me! Someone on the forums recommended them, said it was a real good price, I was intrigued, I then r...

porting Rogers "pay as you go"

Hello,I would appreciate any opinion if I can port a Rogers "pay as you go" via the automated system without inputting the acount number for Rogers?or I have to ask the MODs? also if the "pay as you go" does not have any funds - will I be allowed to...

Family Has Been Without Phone Service for 10 days, Data Three Weeks

When my girlfriend and i decided to move from our old plans to Public Mobile, we both agreed to try and liked the business model. It's now been three weeks since we have ported our services and have had no service. After dozens of messages to mods ...

Phone # ported from old Carrier 2 days ago, but no new number yet on PM

Hi, I just wanted to ask if any of you have had this issue and what you possibly did to solve it. When I purchased my PM SIM and activated it, I tried porting my number from Fido to PM, but it didn't work. Then I sent in a support ticket, and messag...

Trying to Port number from Rogers and stuck in a limbo

Dear Operators, I was in the process of porting and was trying to port my number from Rogers. I had received a txt message from PM last night about SIM & Activation and that I need to complete the online form which I can't find. Any help would be app...

Resolved! Moved out of Province. Number change

I have been on PM for about 4 months. have been happy so far, other than customer service....recently moved out of province and wanting to change my number. i go through the online process, but it is only giving me some random numbers for new number....

DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

Hello Mods, If you are reading this...this isDAY 14 that I have been waiting for my plan to be changed to the $120/12gb/90 days plan or in other words the $40/4gb/month. I still haven't port my number to Public Mobile from TELUS because of the long w...

Resolved! My help inquiry has not been answered, was submitted Nov 29

Support request #5561-2294.

I read that FM is plannin on VoLTE & VoWi-Fi, perhaps PM should consider as well, to keep up

I read that FM is plannin on VoLTE AS Well as VoWi-Fi, which I think doesn't sound as a bad Idea, could be another viable option too If This was viable, and was Roaming compatible, Shouldn't PM also consider such an option too, making things interest...