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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim not provisioned and not working

Hi Mods, I Just went to Walmart and activated a new Simcard and paid for the $35 plan and it was charged successfully. After i put in my SIM card to my phone, it says not provisioned and I can not connect... I tried to create self service and it also...

top up voucher

when i call 611 it will not accept my new voucher pin tonight it says check public mobile web site . is the system down

Expensive Lesson Learned

On May 25, I completed the procedure to port four telephone numbers over from Zoomer Wireless to Public Mobile. I called Zoomer on May 27th to let them know that the numbers were being ported out and find out what the total of my final bill would be ...

Call gets disconnected

I live in Canada and all calls within Canada have never disconnected, but I know someone in California. For quite awhile everytime she calls,the call will disconnect after sometimes 30 minutes,but mostly between 10 and 15 min. It seems worse the more...

International Roaming, It is nice to have you overseas as well.

Remember myself (couple of years ago) writing down a request for International Roaming, few months later, came the possibility to do so in US, now that we have travelled a long way in these matters, please can we extend the services to other countrie...

Resolved! Not receiving the 2$ autopay reward on the 30$ plan

Hello, My PublicMobile account was renewed this month via Autopay. I'm on the $30 (500 MB) plan, so I was assuming that I would receive a $2 discount every month. But I was charged $33.90 today which seems to be $30 + Tax amount (13%). Also, when I v...

Resolved! Sorry, we cannot complete your call...

Sorry, we cannot complete your call. You do not have an active long-distance add-on and this call is not covered by this plan. Get an add on by calling *611. Every now and then, when i make an outgoing call, i'll receive this message. Sometimes my ca...

Credit for Walmart activation

Hi Everyone. Newbie here.I purchased my sim at Walmart and activated it there. I haven't gotten a $20 credit after 2 bills (original and the next month) I thought the $20 came off your next bill. Was I supposed to do soemthing else?

NEW SIM CARD

I GOT NEW SIM CARD TODAY NEED IT ON AND AIR TIME IF POSSIBLE CREDIT ON ACCOUNT TALKING ONLY THANKS I DONT NEED DATA SINCE GOT A COMPUTER AT HOME AND WI FI THANKS STORE HAD NO AIR TIME CARDS AVAILABLE:

Resolved! Free 30 days

Hey everyone. Just signed up for public Mobile. I was at Walmart yesterday to set up my account so I could take advantage of the free month of service at your next renewal. The girl at the store wasn't able to do the Activation saying there was a sys...

When it comes to purchasing Sim Cards, ONLY WITHIN Canada, NOT outside

As Public Mobile is a Canadian Co, Sub-Brand to Telus, and Prepaid, IT IS ONLY shipped WITHIN Canada, NOT OUTSIDE of Canada. ALSO, You REQUIRE a # WITHIN ANY of Canada's Prov/Territories in order to Utilize this Service. ONLY thing I am not 100% Cert...

When it comes to Coverage for 3G & 4G LTE, It's ONE and the SAME

The Coverage for BOTH 3G & 4G LTE is the same, no difference. PM should ensure to make that very clear, so that some people don't get confused over this

New User, No Service?

As near as I can tell I've followed all instructions properly. Unlocked Iphone 5s previously with telus. Telus sent me an e-mail and automatically stopped my service after setting up with Public Mobile.. I installed my new PM sim card and turned o...

Resolved! Issue with incoming calls going to voice mail

I just purchased a prepaid plan with unlimited province wide talk and unlimited international texting yesterday. I set it up at Wal-Mart no problem. Tested it as soon as I got out of Wal-Mart and the phone worked. Dialed my home phone number, hung-up...

SIM card not recognized by network

Hi there,I am in the process of switching from Koodo to Public Mobile. I have inserted my new public mobile sim card, but when I go under settings and try to connect to the network it says sim card not recognized by the network. I have taken it in an...

Resolved! 3G and 4G Plans same coverage?

I am wondering are they under same coaverage? Any1 know? Thanks

Resolved! Stuck on old plan that no longer exists

Hey, after browsing PM's plans on their website it seems that the data packages have changed. My current plan is:12 + 6GB BONUS at 3G Speed /90 DaysUnlimited Canada-wide TalkUnlimited International TextThis plan is $165 per 90 days. Now, I can build ...

delay in sending texts

There is a 2 minute delay in sending text messages. I already restarted my phone and the problem still exists. Please help. thanks

10 Digit Sim code

I checked my phone by enter the imei and it says it s compatible with the phone and im pretty sure my phone is unlocked Please help me out when i insert the sim and power on it wont let me in without typing in the 10 digit sim code

Rewards not applied during my monthly auto pay on June 10/11, 2018

Hi, I registered for auto pay so that's supposed to be $2 off plus I referred someone else who's been with Public Mobile the same day June 12, 2018 that I started so that's another $1 off. I should be seeing $3 off my monthly bill but the auto pay sh...

Login and incoming Internationa call

I just activated my number yesterday in Walmart. But I can’t log in to view my account. It says I have used the wrong email address which is not. 2. I can’t receive international call (sucks). My number is 902xxxxxxx. Need help ASAP

No registered on network

Hi i bought new sim and plan yesterday .but when put it in its showing no network and when i dial number then its says not registered on network . Pls help

Promos

Just wondering, but yesterday, I signed up two phones. I noticed that promotion didn’t work for me when I activated the 2 SIM cards. Anyone know why that is ? Thanks in advance

Re-activating plan and changing plan at the same time

I was away for a month so I cancelled my plan. I will only need to reactivate my plan for a 1 month period because after that I'll be out of town again. I tried re-activating my phone plan but it wouldn't let me choose the new 1 month plan I wanted a...

Missing Text Messages

It has occurred multiple times now where someone would text me and I would not receive it. The sender would not receive any undelivered text errors. This has happened to people who from various carriers sending me messages and it occurs multiple time...

Resolved! PORTING A NUMBER

My friend wants to take advantage of the weekend deal... but they have DSL on their home number they wish to port over... the DSL company says they will need a week to send someone out to change to a dry loop. Is it free to change the number later? I...

Resolved! Help with password resetting

Hi, I've forgotten my password and I'm not receiving any link to reset my password when I fill out the form. I need to make a payment for my account to stop being suspended so pretty frustrated I can't access it! Thanks so much! @CS_Agent

WOW Mobile Kingston, Ontario

I had a great experience today at Wow Mobile at the Cataraqui Town Centre in Kingston. When I told my mom about Public Mobile she was very intrigued. I saw the flash sale on for this weekend ($0 sim card and 30 day for $0) and decided this was the we...

Resolved! Refund for 400 min Intl Long Distance?

Hi I recently purchased the long distance addon not knowing that all countries were not included. I was attempting to call the Philippines and got the "Talk is not a part of your plan" or something like that from the PM automated attendant. If I had ...

Port a number from freephoneline.ca to Public Mobile

I ported my number from freephoneline to Public Mobile. However it can only do call out + SMS in. It cannot send out SMS and if you call the number, still goes to freephonline.ca. Any one has any idea?

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