Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I've been stuck in a porting loop with no way to contact PM directly. Apparently my porting was rejected when activating even though everything else appeared to be working fine. Calling fido to confirm cancellation they said i was still active wi...
So... I haven't been waiting as long as other as I read, but I really disagree with PM taking my money and not receiving any service. Does anyone know what are the procedures to cancel payment/claim money back? Thanks
Hi. I've been having payment problems with Public Mobile the last few days. Currently my service is not working and I'm having technical difficulties with the payment form. Some backstory: When I activated my account initially, I set up AutoPay, and ...
Hi everyone, Not sure if it's a known glitch (too many messages to search through) but after having signed up a few weeks ago I checked my account this evening and noticed that I'm still not seeing the $6 credit ($2 per month) for enabling the auto r...
I activated my Public Mobile SIM card and plan on Friday November 25, 2016 . The calling works and so does the 4G data, but for some reason the text messaging feature does not appear on my self serve account and therefore I can't send and receive SMS...
I also signed up to go to 12GB from 6GB on next renewal, which is now. PM -- help please!
Does anyone else feel this way when the Mods don't respond? ( just kidding! Luv you guys!)
I've been able to use text/make outgoing calls/data, but have not been able to receive incoming calls.I have emailed through the contact form (8 days ago, no response) and also contacted a moderator here.Can someone please help? This is very frustrat...
This isn't actually my problem but I helped a friend switch to PM and his phone won't recognize LTE, it keeps using 3G. Anyone know the solution?
For anyone who has ported out from Fido to PM, please make sure you double check your final bill amounts before paying. They credited me back incorrectly for the remainder of my balance as well as incorrectly credited my Fido Dollars (bought a crappy...
Can anyone help?I got this error when activating a new sim. I can't login to selfserve either:No text, no data, no call.But my card got charged. Please advise.Kind Regards,Beehjae
Very happy. Just got my account updated after about two weeks wait In my case, I had full service but the plan change to Fall Promo didn't work. My 120 day period restarted! Yay! So if you have service, but are just waiting, it is like getting a gift...
Hello, Just as the title suggests, since more than a week ago, I haven't been able to call, text, or use data. People haven't been able to get into contact with me as well. What to do? @Saray_O Kim
I sign up for three monthsIf I finish this 3 months will the porting process stop? And the line go back to Rogers and I can start all over again??Because pm is not response, I sent of my first msg nov 24 @Mary_M
Alright Public Mobile, whats going on? I can understand having issues and what not, however no reply a 2 day old email now, and you claim you will respond with in that time frame is unacceptable, and I am reading that people have been waiting a lot l...
Same thing as many people on here - stuck in this limbo porting from Wind, unable to receive calls or texts.Support has been non - existent. 9 days without even an acknowledgement email. And the issue is as simple as re-initiating a porting request, ...
Good day all Thought I would post my inaugural message to these fora as a squeaking wheel in hopes of garnering some assistance from the moderators... I'm now 10 days in waiting for what I've read is a simple manual process to port from Koodo prepaid...
I have been waiting for more than 2 weeks. I have tried all suggestions like using different email address from my koodo prepaid and many other things, but unfortunately I still cant port my number. I contacted Mod @Jeremy_M on 15th of november aski...
Unfortunately, it looks like the only way to get support is by posting here. I can make calls but cannot receive calls. Also I cannot access my account, when i try to reset password the system can't verify my email address. Due to the zero support fr...
So like many others that signed up with the new promo I had a failed activation and a failed port from Rogers on November 18th (ported when I activated the SIM). After some searching I managed to get my account created and everything else was ok afte...
My account is locked out. I tried activating my SIM card over 10 days ago, and ran into a problem, and received an error message. My credit card was charged but I have no access to my account. I need help from a moderator to sort this out. I sent a p...
Like many others, I experienced an activation/port error while trying to transfer a number from Virgin Mobile on Nov 20. I sent a message to someone who I thought (incorrectly) was a Mod, but they (thankfully) as a senior contributor, informed me of ...
Hi,I'm trying to port over a Rogers # but already have an active PM phone #. I went through the self-serve porting process but was shown an error msg & advised that PM is having difficulties and to contacPM for assistance (this is what I was hoping t...
@Shazia_K @Mary_M @Saray_O please help me... I have been waiting patiently for 12 days for this port issue to be resolved. Ive sent all of you a PM this morning and serval times previously over the course of the last 12 days with the required info ...
To those who have been hesitant of porting a Koodo number through self-serve: I just ported successfully through Public Mobile's self-serve from Koodo, at 11AM Nov. 30. It took 30 seconds for the web page to tell me that the port completed. 5 minutes...
I have been trying to transfer my Koodo # to PM for 2 weeks now and I contacted PM for help and I am not getting any response what so ever. I even joined this community to find help and asked at least 3 moderator for help but still no answers from an...
No response to pms, tickets, or twitter. It's my wifes phone, so I'm in big trouble. Can anyone help? @Shazia_K @Mary_M @Saray_O
Hi Public Mobile Team,Anyone up for fixing a Koodo Prepaid port today? Service totally unusable. I had sent a message to Mary M on November 19th and my message hasn't been read... Please PM me today if you can help!@Shazia_K, @Mary_M, @Saray_O
Hello, Just received my SIM in the mail (Ordered on the 15th). Which Mod should I PM to get the 4GB 40 dollar plan?Thanks!
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