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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29094 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40815 Views
  • 185 replies
  • 29 Bravos

New $40 plan is great however...

The new $40 plan with 4Gig of data is great, however, talk is province wide. I absolutely need a Canada wide plan. If it is so, I switch over right away.

TK by Great Citizen / Super Citoyen
  • 1267 Views
  • 8 replies
  • 0 Bravos

Friend on contract till January- Best options to take advantage of PM

A friend wouldlike to take advantage of the PM 4GB/ month promo plan, but they are still on contact.  I know I can future date the promo.   On the "plan planner" It allows you to pick 90 days, 0 voice, 0 text and 0 data for $25?  Has anyone ever trie...

mimmo by Retired Oracle / Oracle Retraité
  • 1338 Views
  • 6 replies
  • 0 Bravos

Xiaomi Mi MIX - WOW!

Surprised no one has brought this up yet...Xiaomi annouced the Mi MIX, which sports a 6.4" borderless display!  Looks like a gamechanger to me!  Thoughts? http://www.gsmarena.com/xiaomi_teases_mi_mix_concept_with_borderless_display-news-21282.php

fktw by Great Citizen / Super Citoyen
  • 1867 Views
  • 7 replies
  • 0 Bravos

Promo 12gb

Hi there,I have activated my SIM card yesterday and just started to use plan, but I wasn't aware of the promotion available. Is it possible to switch to promo right away?Thank in advance,

farmprincess by Great Neighbour / Super Voisin
  • 1384 Views
  • 6 replies
  • 0 Bravos

About the 4GB promotion

I was wondering the 4GB promotion is only for 3 months or we can still have this promotion after 3 months. And how long will it take for tranferring to PM? Thanks 

alecyeh by Great Neighbour / Super Voisin
  • 2117 Views
  • 11 replies
  • 0 Bravos

Voice mail

My iPhone5S  does not  record voice mail . It just  show up ' Fail "  Please help  any advise please . Thanks

anguyen by Good Citizen / Bon Citoyen
  • 1112 Views
  • 4 replies
  • 0 Bravos

Scared to buy new phone!

I'm about to buy a new phone because I want to sign up for this promo plan! It says it ends Nov. 20th, although I'm wondering if it could end early. I don't want to buy a new phone and then not be able to get this plan. Thanks edit: I'm not currently...

danaj242 by Good Citizen / Bon Citoyen
  • 1452 Views
  • 6 replies
  • 0 Bravos

Resolved! Signal Strength

Hey guys, I used to be with Rogers and had fairly strong signal strength.  Now being with Public Mobile, it seems to have gotten quite a bit weaker.  I know everyone says it fully uses the Telus network, but is this really true? My phones signal in L...

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edavis_89 by Great Neighbour / Super Voisin
  • 5406 Views
  • 5 replies
  • 1 Bravos

Reactivate old account with new sim

Hello, I was a previous PM customer and ported out. The account was thus cancelled. I want to reactivate with a new PM SIM card. Am I allowed to use my old account/e-mail address or do I have to create a new account with a new e-mail address? Thanks!

momake by Great Neighbour / Super Voisin
  • 592 Views
  • 2 replies
  • 0 Bravos

Resolved! What is Public Mobile's Message Centre Number?

Hi Everyone! I'm currently unable to send texts, and the last time I got help from a PM tech rep he said it's because my Message Centre number was wrong. Not entirely sure how it gets changed, but I'm just wondering what it's supposed to be.  If you ...

monster5000 by Good Citizen / Bon Citoyen
  • 12456 Views
  • 17 replies
  • 0 Bravos

Password Reset Won't Work

Hi there! I'm in desperate need to access my account to change settings and my password wouldn't work. So last night I reset it using the "Forgot my password" link and entered my email address, answered the security question and an email was sent to ...

JBirdM by Great Neighbour / Super Voisin
  • 1935 Views
  • 9 replies
  • 1 Bravos

Porting Ontario number while living in Alberta

Hi I am looking into switching to PB's new $40 plan. I currently have an Ontario phone number and live in Alberta.  And would like to port my Ontario number to PB while staying in Alberta. Regarding province wide calling, how would this work?  Would ...

tkang by Great Neighbour / Super Voisin
  • 2197 Views
  • 5 replies
  • 0 Bravos

change plan page doesn't work

Any1 got the same problem when changing the plan for exsiting customer?the error message shows as below"Sorry! We are having trouble with this page. Please try again later."

zmh1175 by Great Citizen / Super Citoyen
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Not able to make or receive a phone call?

My new phone is working intermittenly - sometimes I can make & receive phone calls, most times I can't and it tells me I am "not registered on network". Text is the same. I got a new Galaxy from Orchard, installed the sim that came with it, and regis...

duncan_mccaul by Good Citizen / Bon Citoyen
  • 3811 Views
  • 32 replies
  • 0 Bravos

How's your coverage?

My coverage fluctuates between 1-3 bars generally in my neighbourhood but been able to call/receive calls successfully. Might be due to my phone. Curious to see others general experience is with it!ie. Outside, @ work, inside buildings etc.

kjo by Great Neighbour / Super Voisin
  • 2521 Views
  • 10 replies
  • 0 Bravos

Resolved! Data not working

Hi, my current plan ends December 18. I saw the Fall 2016 promo last night and added it to my account making it 'renew on the next cycle" so it starts on December 19 with the 90 day /4gb/$40 Fall2016 promo. However, my data has stopped working since ...

jasminel by Good Citizen / Bon Citoyen
  • 2124 Views
  • 10 replies
  • 0 Bravos

Resolved! Forum RSS feeds?

Forgive me if this is the wrong place to ask, but I did a search and didn't come up with anything.  Is there a way to find RSS feeds for the various discussion forums?  I'm switching over to PM from Rogers, and I'm keen on getting in on some of that ...

WearySky by Deputy Mayor / Adjoint au Maire
  • 1275 Views
  • 6 replies
  • 0 Bravos

My phone is not working

Hi, I have setup my account last week, on October 20, 2016. Phone is still not working. Received confirmation email that my account is active, $53 was deducted from my card right away. My phone says public mobile on it but there is no phone service. ...

jmazumbu by Great Neighbour / Super Voisin
  • 939 Views
  • 4 replies
  • 0 Bravos

Resolved! Incomplete number port

Initiated a port of my number from Wind last night. My phone updated fairly quickly to the new number, can make outgoing calls. Incoming calls still go to Wind. Can someone poke the system? @Shazia_K (Will be setting up Wife's phone today as well, ho...

phalko by Great Neighbour / Super Voisin
  • 3019 Views
  • 14 replies
  • 0 Bravos

Resolved! PM says account suspended

Hi all,   Today is the start on my second 90 day term.  I have autopay activated.  Recieved SMS saying 90 days expiring please pay or if auto pay enabled do nothing. I future dated an account change  to a lower  fee,  as heading out of the country. I...

mimmo by Retired Oracle / Oracle Retraité
  • 1793 Views
  • 6 replies
  • 0 Bravos

Resolved! Data usage remaining

I have found the list of my data usage. However I would like to see how much data I have remaining on my plan. Where can I find this?

Karen1 by Good Citizen / Bon Citoyen
  • 3299 Views
  • 14 replies
  • 0 Bravos

Purchase the promo plan now but have it start in 2017

Can I purchase the promo plan now but have it start in Jan 2017?  Or can I purchase a minimum plan that ends in 90 days and switch to a higher plan that can start around Jan 2017, when the lower plan ends.  Reason: Out of town -- but will be back in ...

xf by Great Neighbour / Super Voisin
  • 1523 Views
  • 6 replies
  • 1 Bravos

Resolved! Porting two numbers over from a joint account

Hello again. I have just purchased two Sim cards today and I am awaiting for arrival to activate them. I am currently on wind and have two lines on the same account. I am the primary account holder and have my number as the primary line. The second l...

b777 by Great Citizen / Super Citoyen
  • 3179 Views
  • 16 replies
  • 2 Bravos

Resolved! Porting away from PM

Hi, I was wondering if I wanted to port away from PM would I be eligible for a refund for the remainder of the service I paid for?  Thanks!

ekam by Great Neighbour / Super Voisin
  • 1019 Views
  • 3 replies
  • 0 Bravos

Resolved! DTEK60 Launches

http://ca.blackberry.com/smartphones/dtek50-60-by-blackberry/specifications.html New Blackberry 

kav2001c by Mayor / Maire
  • 3550 Views
  • 23 replies
  • 2 Bravos
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