Signed up for auto renewal but isn't reflected in rewards

[lobo1]

Hi everyone,

Not sure if it's a known glitch (too many messages to search through) but after having signed up a few weeks ago I checked my account this evening and noticed that I'm still not seeing the $6 credit ($2 per month) for enabling the auto renew option for the 90 day plan.  Is this something that a mod needs to have fixed?  @Shazia_K

Thank you.

[Mary_M]

Hey @lobo1

Thank you for the update! 

Can you please provide me with your phone number via private message? I'll take care of this for you 🙂

Mary

[lobo1]

@Mary_M

Hi I checked again and it's still not showing me the credit for activating the auto renewal feature.  Do you think you can get the team to take a look at it please? 

Thanks!

Kat

[Mary_M]

Hey @lobo1,

Thank you for bringing this to our attention - we're really sorry to hear that your autopay reward does not reflect on your account.

If you notice that it does not apply, please let me know and I'll send a ticket to have our back-end team investigate and resolve 🙂

Respectfully,

Mary

[lobo1]

Tried removing and adding the credit card again today and the reward for auto renewal is still not showing up in My Rewards section.  I'll wait till next month before I tag the mods to look into it.  My next renewal date if Feb 10.

[oldman]

Removing and reapplying did work for me.

Try again if you want, you have nothing to lose.

[jheili99]

yes they will for sure... i had the same problem .... but once all the activation and porting issues have been dealt with they will get to that... i would say just wait maybe a couple more weeks and send the a private message then again..

cheers

[lobo1]

Ok thanks for the suggestion @jheili99.  I'm in no rush so long as it's fixed in the next couple of months.

[jheili99]

as i suggested: just wait as this is no big rush since you wouldn't get the 6 discount after your initial 90 days anyways... please let the moderators deal with the heavier problems first..

thx

[lobo1]

Ok I tried removing the credit card and adding a new one in by re-enrolling in autorenewal but it still doesn't reflect as a reward that I should get after my first 90 days.  So is it a glitch or should I PM one of the mods?

[oldman]

Follow mimmo_L's suggestion and you'll be good to go...

[mimmo]

try remoning your creditcard and then adding it back.  If that then fails contact the mods and and send them your phon number so they can look into the problem.

[jheili99]

Hi..

yes this is a glitch in the system although the credit only applies after the first 90 days are up and you renew again.... but Shazia will fix that..mind it has a lw priority at the moment...

cheers