Signed up for auto renewal but isn't reflected in rewards
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11-30-2016 07:27 PM - edited 01-05-2022 01:06 AM
Hi everyone,
Not sure if it's a known glitch (too many messages to search through) but after having signed up a few weeks ago I checked my account this evening and noticed that I'm still not seeing the $6 credit ($2 per month) for enabling the auto renew option for the 90 day plan. Is this something that a mod needs to have fixed? @Shazia_K
Thank you.
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12-15-2016 09:54 AM - edited 12-15-2016 09:55 AM
Hey @lobo1
Thank you for the update!
Can you please provide me with your phone number via private message? I'll take care of this for you 🙂
Mary
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12-14-2016 08:37 PM
Hi I checked again and it's still not showing me the credit for activating the auto renewal feature. Do you think you can get the team to take a look at it please?
Thanks!
Kat
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12-14-2016 11:19 AM
Hey @lobo1,
Thank you for bringing this to our attention - we're really sorry to hear that your autopay reward does not reflect on your account.
If you notice that it does not apply, please let me know and I'll send a ticket to have our back-end team investigate and resolve 🙂
Respectfully,
Mary
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12-08-2016 10:12 AM
Tried removing and adding the credit card again today and the reward for auto renewal is still not showing up in My Rewards section. I'll wait till next month before I tag the mods to look into it. My next renewal date if Feb 10.
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11-30-2016 08:05 PM
Removing and reapplying did work for me.
Try again if you want, you have nothing to lose.
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11-30-2016 07:48 PM
yes they will for sure... i had the same problem .... but once all the activation and porting issues have been dealt with they will get to that... i would say just wait maybe a couple more weeks and send the a private message then again..
cheers
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11-30-2016 07:46 PM
Ok thanks for the suggestion @jheili99. I'm in no rush so long as it's fixed in the next couple of months.
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11-30-2016 07:44 PM
as i suggested: just wait as this is no big rush since you wouldn't get the 6 discount after your initial 90 days anyways... please let the moderators deal with the heavier problems first..
thx
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11-30-2016 07:42 PM
Ok I tried removing the credit card and adding a new one in by re-enrolling in autorenewal but it still doesn't reflect as a reward that I should get after my first 90 days. So is it a glitch or should I PM one of the mods?
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11-30-2016 07:35 PM
Follow mimmo_L's suggestion and you'll be good to go...
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11-30-2016 07:30 PM
try remoning your creditcard and then adding it back. If that then fails contact the mods and and send them your phon number so they can look into the problem.
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11-30-2016 07:29 PM
Hi..
yes this is a glitch in the system although the credit only applies after the first 90 days are up and you renew again.... but Shazia will fix that..mind it has a lw priority at the moment...
cheers
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