If not done, try this:
http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...
Bear in mind "Do nots” for port-ins:
- if coming from Koodo do not use the same email address for Koodo and Public Mobile
- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number
- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request
- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill
- do not use your number as the Alternate Number; use someone else's
- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)
- do not cancel your account; that will happen automatically
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
