Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is my 4 digit pln
Hi, I am using public mobile from last 8 months and had a plan of 5 GB data for 40 $ for 30 days but recently I wanted to upgrade my plan from 5 GB to 8.5 GB so first, I added 56.50 funds to my account through my credit card although my account has a...
Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?
I signed up for Public Mobile on Nov 19th and was told my first payment would be Dec 19th but I just got my credit card statement and Public Mobile charged me on Nov 19th.
New to PM, I just activated and put fourth a port # request from Petro Mobility.... I entered my Petro Mobility phone # as my account number, as well as the IEMI # and Petro PiN #. Then I heard that I should have left the account # section blank......
Who am I supposed to talk to when there is an issue? I know all support is through this forum, and I've seen in the past to contact a support member, but I have no idea where to find these people. Thanks
my mom is using my referal code to setup account. however I aways got error message "Please enter a referral code." We tried many times, it still does not work.
My current plan is $75 per 90 Days (signed up for Public Mobile way back, so this deal is not longer offered).This plan includes: -- 3 Choices with Provincial Talk / 3 Choices (Grandfathered)- 6GB Data- Unlimited International Text- Unlimited Provinc...
I'm trying to figure this out. My credit card expired and autopay failed. I don't know how much time elapsed before I realized the autopay failed but after adding a new credit card the payment for the plan went through but I seem to have lost my ph...
today I have actived an phone number,now I want to transfer my original phone number to cover the new card, my original number service comes from Kodoo. my friend told me I have to use this community to let you help me to transfer it. I want to kee...
Hello everyone, I am new to the Public Mobile community. I have a question about the flash sale that is currently in effect. Now that I am a customer, will the $0 balance be applied on the next bill and do I look in my account to find this promotion...
Hi I got the holiday bonus free 400 min Intl Long Distance (Incl Canada & US) but I try to call to the US i get a recorded msg saying call is not allowed. Do I need to change a setting my phone. Can someone help me figure this out? Thanks.
I logged in to reset my phone's data tracker to billing cycle and noticed that my plan data is no longer listed. The promotional add-ons I have, however, are still listed. Is this a plan bug? Or a self service bug? My plan data usage used to be liste...
So I just suddenly lost network/connection/signal. Everything was working fine when i purchased the SIM card a couple weeks ago. And now all of a sudden i have no signal. It doesnt even say the network name on the top left corner of my iPhoneX where ...
My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!
Hello everyone! I am excited to be part of the Public Mobile community! The reason I finally joined is I was tired of paying expensive phone bills that did not provide much benefits. I have 3 questions: - I followed the instructions on how to set up ...
Hi everyone, my cousin lost the SIM card on the following day of getting the SIM card. I just purchased a new one for him but haven't figure out how to change the number. Any suggestions? Thanks!
HiI'm trying to refer a friend to Public Mobile but on registration I gave him an old prior activated SIM card from PM that is not being used anymore (last used within the 90 days). When he enters that, he gets an error "invalid sim". Is there a way ...
Hi, I am new here and I apologize in advance if this question was already asked. If I sign up for a new plan and the bonus 1GB and intl call, then after a month change to a cheaper plan, will the add on still remain? or does it disappear when I chang...
Hello all:According to the frequency check (https://www.frequencycheck.com/compatibility/QjxnUYv/samsung-sm-n950f-galaxy-note-8-td-lte-samsung-baikal/canada), data should work on the our phone. However, when I follow the instructions on setting up th...
hello, my name is david ordonez laso I live in *********, I am a public mobil customer cell number *********, I request please send me another SIM card with the same number because the one I have is broken and it no longer works , any surcharge attac...
What should I do if I forgot the password of my account, and the email address if no longer for use
I seem to have bought the same add-on twice by mistake (instructions seemed a little unclear). How do I get one removed?
I don't really understand why I got this notification today Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg. my credit card was charged the fu...
Hi, I have almost used up my 100 minute maximum on my plan, so I am wondering about adding some minutes.I see the International Bonus plan that is free, but I presume that is only if the recipient of the call is in another country.There is this plan:...
Hi, This is from my plan in my account statement($35) Current Add-Ons$0 Free Holiday Giveaway: 1GB Add-on - Free$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) - FreeI am unable to make INTL long distance calls even though it appe...
Today I gotten 4 voicemails from a 1-800 number. Calls just go straight to voicemail. Regular calls from people I know work. When I listen to voicemail they are silent. Is this happening to anybody else? I don't know what to do because they keep happ...
