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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone plan not working

Hi, I just switched to public today from Fido and I cannot recieve incoming calls but I can outward call and my data works. Does anyone have a solution for this? Thanks,Chris

Resolved! Keys to trouble free PM service

Given my experience, and the 10 friends/relatives I persuaded to join, the keys to glitch free service (after one gets correctly activated ) are:turn on autopaynever change your plannever port-in while activatingnever buy an add-onalways delete the c...

Unable to access account even after successfully resetting password

I have reset my password many times but I am still unable to access my account. Every time I reset the password, I get a message that the reset was successful. When I go to access my account with the new password, no luck. I have tried this with diff...

URGENTTTTTTTTTTTTT PAS ACCESS AU COMPTE

Bonjour , sa fait 7ans que je suis chez public mobile et jaimerais avoir access a mon compte enligne pour pouvoir changer ma carte de credit car elle va bientot expiré . Jai essayer a plusieur reprise de me connectersans success meme en essayant de m...

Resolved! How to check Android app compatibility.

Is there a way to see if apps are compatible with a spesific Android device with downloading or haveing acces to the device?

Resolved! Why is there no number to reach someone

Self Serve Broken

Can't access plans section, get IIS error screen for one of my accounts, won't show usage etc. Indicates plan is active and that is all; Second account shows usage properly, but can't change plan just goes to an "oops" screen and asks me to log out...

Data

Why is it asking me to sign into my network and not allow me to use my data? I have checked my account on PM and my data settings on my device. I have NOT gone over my data. I have 1G to use and im at 700mb. Why did you guys cut me off? I'm very frus...

Resolved! Current plan is cheaper now

The plan that I had was $30, now it's $25. It's the exact plan but $5 cheaper, but this is not reflected on my most recent bill, its still charging me $30. My plan was just renewed today, how do I change this immediately? Also, am I going to get char...

Resolved! plan not working

not sure where to go as this is the first time i have had an issue however my plan isn't up till the 27th of August and i have not had phone nor text in two days. At first i thougth it was an issue with the network now i am not sure. Can anyone help...

Samsung Galaxy XCover 4

I know it’s not listed but wondering if anyone is using the Samsung XCover 4 with Public Mobile?

Problem ordering sim card

I entered all my info, and when I hit purchase the sim card it said it could not process because my zip code didn't match. However I was still charged on my credit card, how can I resolve this .Thanks

"Your account has already enough balance.".

Hi Public Community,I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your accoun...

Resolved! Invalid voucher

Hello,I purchased 3 x $20 vouchers for account top up but only one works. Have tried to add through account top up and through *611. They were purchased as one transaction at a Superstore in July.

Resolved! Old provider says port out not complete

Question about porting process that will close old account. Ported a number to Pubic Mobile almost two weeks ago. Everything worked almost right away with Public. The old account shows suspended and not closed or cancelled. Old provider says th...

Resolved! cannot call 1-800-4MY-APPLE

this is a 1800 number for apple support.. why can't i call it? I'm on the $25 unlimited plan. I just tried calling a family member, worked.

PUK number

Hi, my phone SIM is locked suddenly and it is asking for a PUK number. How can I get my PUK number. Can anyone help me. Thanks

Resolved! Auto pay credit card info changed

I just received a new credit card with same number but different expiring date and code on the back of card. Do I need to tell public mobile this? I tired to do it through my account but didn't change.Can someone help? thanks a lot

Resolved! PUK code rey

I got my sim card locked so can you give me PUK code number pls

Resolved! No SIM Detected

Recently purchased a PM SIM from a retail store and activated it. However, I'm running into an issue where my phone is not detecting the SIM card at all. I've tried restarting my phone and inserting the SIM in other phones too but all of them are ret...

Paiement does not work.

Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. Last week it said the same. What is going on? This card visa worked before and ...

Resolved! New Customer Promotions

Will there ever be another New Customers Promotion and/or Referal Promotion? I have only been around PM for about 9 months now but initially a promo would end and after maybe 4-6 weeks another one would launch. It has been a relatively LONG time now ...

Resolved! Cannot activate - Invalid SIM

I purchased a Public Mobile SIM from Walmart today, and I cannot activate it. I have checked multiple times to verify, and I am entering the SIM card # correctly. I tried the suggestions in the other posts, i.e. wait, try different browser, clear cac...

Resolved! Bring over current number

Hey wanting to change over providers to public mobile. How do I get my current number over. I have the sim, my phone unlock and it's compatible with public.

Trouble activating

Hi trying to do activation but received error messages- invalid sim, no referral, and self serve username not available although I double checked and tried twice, still won’t work. Everything was correct. Also wondering how I go about keeping my curr...

Resolved! first payment

I just signed up with public mobile and will be paying with autopay. but it says my first payment says "one time only" and is due in one month. Does autopay kick in for all future payments?

Resolved! How to use my 3G data plan? IPhoneX

Hello, I need help getting my data plan working. Top of my iPhone does show 3G but when I try to surf it pops up with an error saying please connect to wifi or data plan.... Going to Setting -> cellular -> cellist data network only gives me options ...

Samsung Galaxy a20 APN settings

Hi, Not new to PM. I just switched to a new phone Samsung Galaxy A20. I can send/receive mms texts so long my data is turned on at all times. However I don't want to do that since my precious data is very pricey. In my previous phone there was no nee...

For MODs: Please Help! How to disable auto payment when someone is no longer with Public Mobile? TY

Posting on behalf of my friend. February this year, I convinced my friend to switch to Public Mobile. She switched to PM and was with them for few months.July 12th, she wasn't satisfied with PM, so she switched back to fido using the same number.When...

Locked out account

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you ...

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