Trying to check plan and change plan but keep getting error "opps something went wrong"

[bradman20012]

Trying to check plan and change plan but I keep getting error "opps something went wrong please log out and log in again" I have done that 3 times, and I still canada get it to work. Public mobile really needs to work on their self service site if they arent going to have call centers!!! Also what about an app? Geezzz.... if this takes as long as my issue the last time im thinking of jumping ship to lucky mobile

[Luddite]

@bradman20012 Just tried and it took 3 minutes to load, and minute to log out, but did get into my account.

Try

- clearing your browser's cache and using incognito mode

- again in a couple of hours 

[stonechucker]

It's a Friday ... probably getting ready for a flash promo.

I'm sure it'll be working within the hour.

[RobertQc]

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@bradman20012 wrote:

Trying to check plan and change plan but I keep getting error "opps something went wrong please log out and log in again" I have done that 3 times, and I still canada get it to work. Public mobile really needs to work on their self service site if they arent going to have call centers!!! Also what about an app? Geezzz.... if this takes as long as my issue the last time im thinking of jumping ship to lucky mobile

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I have trouble with public mobile self serve often. At least 1/10 times I log in I do not see my plan and I am unable to change my plan. I log in often to see if a new plan has made its way to the plan builder. It has been this for the year I have been with public mobile but it always resolves itself within a few hours.