PIN lbocked, asking for SIM and PUK

[ooferdoot]

When trying to activate the newly aquired SIM card, the PIN was incorrect and now it is asking me for a PUK code, which i don't know where to find either. When calling support they ask for a 10-digit number which my account doesnt show. Any help appreciated.

[Dunkman]

@ooferdoot

If you have a Samsung phone, you may be able to call Samsung directly for PUK code (some customers were able to do this option)

Here is a couple of warnings and their meaning: 

SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

[Dunkman]

@ooferdoot

You need to contact moderator for PUK code.  expect 2-3 day wait though....

Here is some information on PUK code:

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

 Caution! If the PUK is entered incorrectly up to ten times in a row, the SIM card becomes unusable.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.