Are you able to use the phone for calling and texting? Have you tried shutting the phone down and re-connecting? Does the SIM card work in another phone if you have one? Have you tried removing the SIM and putting it back in again> How long ago did you activate the account as sometimes it takes a couple hours for everything to activate, especially if you were porting a number from another carrier? Does your account show active.
If you have tried all these things also make sure your data is turned on in your phone network settings.
If none of this helps then:
Please contact the Community Moderator Team to get help with your account or activation issues. They can be contacted through private messages
Click here to send them a private message.
Include the following in the private message (never put this information on the community page).
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
If you don't know your pin, provide any 3 of the following:
Complete mailing address,
Email address,
Alternate phone number,
Date of birth,
Last top up date & amount
Response times:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [EST].
Messages are replied to during business hours and in the order they are received
Response time vary based on requests and can be as soon as 1-3 hours, but can be up to 72 hours.
Please do not send multiple messages as this will not speed up the response time.
*I am not a MOD please do not include any personal info in a private message to me or anyone other than the Moderators*
