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Refund service

hanbyulkim
Great Neighbour / Super Voisin

I paid my phone service the 20th of november and the payment was taken but my service was not established. How do i get a refund because I am paying for two companies' mobile phones.

This is giving me stress now. I want to get a refund soon. 

Check my cell phone usage. I did not use any call, text, or internet during 10 days.

ASAP refund for me

6 REPLIES 6

aphantom
Good Citizen / Bon Citoyen

These people are telling you that you'll be compensated for the amount of time you haven't received the service you've paid for but I was in your position and was not.

 

 

Required info to send to any moderator; @Shazia_K for example.

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

UDP7
Model Citizen / Citoyen Modèle

You can't get a refund. You should try and fix the problem though by contacting a mod.

CaNuCk07
Mayor / Maire

@hanbyulkim  Like @Rockdaddy22 said you'lll be compensated for your missed time.  Don't get to worked up, think about the long run and how much money you will be saving.

 

I know its hard now to see past the fury of your issues, but there are hundreds of thousands of happy Public Mobile customers, saving money.

 

Unfortunately the promotion caused a major hiccup for a small number of people (relatively).

Rockdaddy22
Retired Oracle / Oracle Retraité
 

Rockdaddy22
Retired Oracle / Oracle Retraité
You'll be credited for any unused time. Don't stress
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