Number not ported from Rogers - Waiting for over 2 weeks

[jgarries]

I've been waiting since the 20th for someone to port my number from Rogers. I've done everything I can to get this resolved, but the PMs to the mods are still unread, and support requests are unacknowledged. 

Hoping to get some attention paid to this issue. 

[Luddite]

@ShawnC13 No need to feel bad. If moderators seem to be responding, then they now have time to monitor the forum.

[ShawnC13]

@Shazia_K thank you I hate to tag you guys when you are so busy but seeing as the date of this is going way back thought it was ok.  Great job!!

[Shazia_K · Accepted solution]

Hey @jgarries, 

I'm sorry for the long wait, 

The port had failed due to the wrong IMEI number provided. I was able to re-submit with the right info, the port should complete within 2 hours. 

You will receive a text message saying that the port has completed and then simply reboot your phone.

Thanks @ShawnC13 

Shazia

[ShawnC13]

Last week they said they were working on the 19th so time to tag again @Shazia_K any chance you can take a look at this one?