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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

A Thank You

I want to thank the folks that were around for 2 days listening to me nag and complain about setting up my account and porting my number to Public Mobile.They were a great help, and always assured me things were moving in the right direction.A very k...

Why does my phone use 3G Data when I turn on LTE on my Iphone 5?

Hey guys, Everytime i turn on my cellular data on my Iphone 5 and have LTE on, it loses service and reverts to 3G. LTE doesn't work for some reason but 3G data works just fine. Why is this? How can i get LTE working on my iphone 5? Thanks!

Data not working/Status - Suspended

Currently I have no data. I can call and text. Under my overview tab it shows - Service Status: Active.But when checking add-on usage I have this - Status: Suspended, even though I have 958mb left on my 1gb plan.Any way to fix this? Thanks.

sim card

how do i get a sim card it keeps asking for email then nothing

Resolved! roaming in the US

Hi,I am going to travel to the US in the next week. I am wondering if my phone works there!thanks

Data reception for iphone 5s in Brampton/Scarborough area, yay or nay?

Heat Wave in B.C.

To chuk and other PM customers in B.C.:If you are in the lower mainland or interior, stay cool, stay hydrated, and avoid the sun during peak hours this weekend.Good luck!

Resolved! Error in activation - card processing error

Hello I've got my SIM and tried to activate it using process. All went fine till payment stage. I've tried several times and got same error saying my credit card could not be processed. Now I see 5 blockings on my RBC credit card for same amount. SIM...

Resolved! Will Huawei u2801 work in PublicMobile?

Hi there, My Huawei U2801 doesn't work with PM sim card, even though I have it checked online and it said it should work. Huawei specs: GSM:850/900/1800/1900 MHz, UMTS:1700/2100 MHz. Any ideas why it is not working? Thanks in advance!

Available funds-what does it mean?

Hello,I'm kinda new in the public mobile service, it says that I have $30.00 available funds. What does it actually mean? Thank You

How do i get another sim card

My SIM card seems to be damaged, how or where can i order or buy a new one

Resolved! How do I know if I would have coverage with Public Mobile

I am a country girl living outside the Ottawa/Gatineau area. We are limited in cellular companies as not everyone provides coverage in our area even though their websites show coverage on the area maps. The only providers that work in my area are p...

iPhone 5S (Model A1533 CDMA)- which takes Nano Sim card.

Hi I have iphone 5S (Model A1533 CDMA) which takes Nano Sim Card but when I tried with public mobilenano sim card it did not work. but it works on other networks like Bell and Rogers. Does Public mobile have any plans to bring this phone series on t...

Is the the Samsung galaxy s5 compatible with Public Mobile?

I've been trying to find information on this on other websites to no avail.

huawei honor x2

Hello want to know if the huawei honor x2 is compatible with public mobile,media pad let me know please waiting your respond

sim card change

I curently have a Samsung android phone with a large mobile SIM card but I wish to change to an IPhone with the smaller mobile SIM card. How do I obtain one?

plans a $35 unlimited talk & text plus $10 us long Dis. and $19 unlimited canada wide

I had two plans a $35 unlimited talk & text plus $10 us long and $19 unlimited canada wide

Public Mobile is FULLY FUNCTIONAL on the Samsung Gear S smartwatch!

For those of you who are looking for a cost efficient plan for your smart watch, I have fully tested and currently use the public mobile service on my Samsung Gear S smart watch. Phone, text and data all fully functional with LTE data speeds achieved...

Resolved! Can I carry over the $10 beta discount if I switch plans?

I just signed up for public mobile, took the Canada wide text only package as its the cheapest and I wanted to qualify for the beta discount. I am willing to switch providers and use public mobile however I want to know if that beta discount will car...

Resolved! Loosing service between 3G and LTE

So I activated my SIM, but I find that I live in an area that shifts between 3G and LTE. However this is remedied by selecting the 3G voice & data option. So I'm always on the 3G network, and there are no issue swtiching between zones.

i NEED the customer Service. i need to talk to a rep. can someone help please????

I have switced my plan to 75$ text talk and data and now its suspended.....im very upset since i cant talk to nobody! please help!!!!

Resolved! Data Settings

Seems like a common problem, unfortunately I'm having difficulty with the data setup as well. I ported my number over from koodo. Calls and texts are working. I've set up my data according to the guide. Here are my data settings; Name: Public MobileA...

Location of Public Mobile Search Engines

Hello,There are 2 versions of this community. One is Mobile, and the other is Full. Each has a search engine.In the mobile version, the search engine is identified by the magnifying glass at the top left corner. Upon clicking it, a rectangular search...

whats the email address

just want to know there email address

Mobilicity and Telus info

I just heard that Telus and Mobilicity are in potential talks for Telus to aquire MobilicityRogers also in talksIf Telus successful, what will become of this? Telus Mobility, Koodo, Public Mobile, Mobilicity Wireless, that's a lot of info overload

Apology

Earlier today, I used what I considered as aggressive language and tone directed towards helen.helen, I wish to take this opportunity to apologize to you for what I said and how I said it. I could have been civil in communicating with you. My apologi...

Resolved! Customer service number

I don't have internet since saturday night, I have used less than 50% of my plan, and the payments is not still due. Is there a number I can call directly to see what the problem is?

Resolved! I need to reactivate my account after traveling for a few months. It seems I've lost my number! HELP

My phone number is very important and I absolutely need to keep it.Since I have returned from my trip I have been unable to use the telephone service since it hangs up on me and says my number no longer exists. Since there are no public mobile stores...

What does a badge mean? The site is not user friendly-- !! Surely Public Mobile can do better.

Unbelievable in this day and age to ahve such low level client interests at heart.

how do I forward calls from my home land line to the cell phone?

How do I forward calls from my home land line to the cell phone?

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