Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I pay? How do I enter my account

Hello,I’ve bought a Sim Card at Walmart and I am in the first month of my Public Mobile 35$ plan. The problem is I can’t get access to the account I’ve created at Walmart. I don’t remembre the password and the site says there is no account registered...

Xiaomi speed test very slow

My wife and I have the same public mobile plan. She uses essential phone one and I use Xiaomi a2 lite. I did a side by side speed test and she got 46.5/23.4 Mbps speed I got 3.67/2.82 Mbps. Is there something wrong with my phone configuration? How c...

setting up voice mail thru a landline would use up airtime?

Please let me know if setting up my voicemail thru a landline or another cellphone would it use up your airtime or not (by enter * when greeting starts)?I checked my usage and could see it shows the minutes everytime i accessed to it.

Can't receive calls or texts

I recently got the us roaming add on and it worked for the first couple of days and now I can't receive calls or texts.

After port service not working.

Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now. I messaged a mod but no response yet. Please help!

PUK number required

I was locked out of my phone and require a PUK number

Resolved! Hung port?

Hello, Yesterday I activated 3 PM SIM cards and ported the numbers from a Rogers share everything plan.Two of the three numbers have ported and all seems well with them. The third number (ironically the first one I set up) seems to be only partly mov...

Resolved! Send and receive pics and video

How do i set my iphone6+ to send and receive pictures and video without a data plan?

Resolved! Need Help porting a number From Koodo Prepaid

I opened a new Public Mobile Line, but I am unable to port by Koodo Prepaid number in where they share the same back end. I messaged the Modteam yesterday, how long should I expect for the port/transfer to be completed?

Resolved! Plan not re-Activating

Hi there, i forgot to pay my bill for the month so my plan was suspended yesterday. But I paid it as soon as I found out yesterday afternoon and it still hasn’t re-activated. How long does this take? I have the right amount of available funds in ther...

How do I Disable Voicemail?

There is a lot of information scattered throughout this forum but it is buried and hard to find. Want to see all the info in one place? See all the possible solutions below.

Resolved! Is there a limited number of referrals or maximum credit balance you can accumulate?

Sorry, meant to ask this question under REWARDS. Not sure if I can change it now.

Changing plan when coming out of inactivity

I'm trying to help 2 people who have their plans inactive (non-payment, plus "reported lost"). Of course they'll be on autopay. Are they like to encounter trouble when they turn off "reported lost" and make a payment? I recall there used to be issues...

No phone service

My phone is saying "mobile network not available". My account is up to date and renews on April 2nd.

iMessage and FaceTime failed to activate

iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. Called apple and they said it was a carrier issue and not an apple issue. Public Mobile please put the ticket through to activate iMessage and FaceTim...

Texts usage history not recognizable!

Greetings; For the lat two months, after only couple of weeks I getan automated message that I only have few outgoing textsavailable and should order an add-on.......!But to my surprise when checked, I only recognize few that Imyself have sent with t...

Resolved! Porting my number

Good Day I have been attempting to port my old number from Rogers to PM but I keep getting the message listed below. "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number cor...

Resolved! When does my data reset on my plan?

I signed up today on March 16th. Payment due date is April 14th.

Resolved! What is International Text?

I have the $25 plan and it says I have international text but every time I try to text someone while I’m in the US, I get a message that says that I need a roaming add-on. Funny thing is, the person I texted will something get the text. Could someone...

Resolved! Moderator reply time?

I know Public Mobile using Moderators to help keep costs down but how long is the typical reply? I have been trying to get a Puk code for my phone for over 24 hours my real issue is that right now I do not have a working phone and the plan has been ...

Not Getting LTE Data

On Android...My APN is set accurately.Mobile Data is enabledRestarted phone. I am getting a "this site can't be reached" error on Chrome. Everything is fine when I am on WiFi.

Time to refresh or retire some obsolete plans?

Hello, First thanks to Public Mobile for introducing a couple of great plans in the last little while that have great pricing and features. However, I would think there are at least 3 or 4 plans that no longer provide the features or pricing with th...

Bad LTE Reception At My Home

I live in the city of Vancouver. Right outside of my house, I am getting -122dBm on LTE. My phone supports LTE Bands 4 and 7, which PM supports. Is there anything that PM can do to improve my reception?

Resolved! Do I need to cancel my old provider?

Just moved over from Chatr, do I need to cancel old plan?My new sim is activated. My old number is transferred over.

Resolved! new $25 dollar plan

$25 30-days 3G500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL & Call Display This new plan does not offer unlimitted data, is this correct ?

Resolved! Wondering why I received this private message - (cut and Pasting)

Wondering why I received private message - (cut and Pasting below ) could it be a Scam?Share the love: get a $25 Credit for You and Your FriendHello,I would like to open an account with PM. Could you help me with a referal.Thank you,Stelian

I switched plans before auto-payment date. Seems like I've been overcharged.

I signed up for the $20 province wide talk plan but a couple of days later I upgraded to the $25 Canada-wide talk plan. I was charged the full price for the $20 plan and the $25 plan even though I only used the $20 plan for a couple of days. Shouldn'...

I haven't been able to use any of the month of service I paid for. Can I get a month of service now?

I just got my phone unlocked today. Previously I had paid for a month of service but was unable to use any of it. It would be great if I could just get a month of service at no additional charge now. Is that possible?

Resolved! Available funds pay for my plan automatically ?

So I have enough Available Funds because of referral, bonus,rewards etc.So as long as there is enough Available Funds,then it will auto renew itself ?

Resolved! incoming calls right to voicemail

I have had public mobile for about 5 months with no problems. The last month or so people tell me they called and the phone went right to voicemail. My phone doesn’t ring or show a recent caller. It will say a voicemail is there if the caller waited ...

Community

Forum Posts