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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Port Problem with virgin mobile 7 days

Email Support #6522-8406)I tried porting on the 20th, incomplete port i can make phone calls send and recieve txts but cannot recieve phone callsI've emailed support with all the relevant details (phone number to port, old account #, PIN, IMEI etc), ...

Resolved! Activation Payment Failed - Visa Card Still Charged

So i was trying to activate my public mobile account again after it expired approximately a week ago. As i tried to top up the account, i was given the message "Sorry, we are unable to process your credit card request" and something about please try ...

Resolved! Over 1 Week Since Port Failure

Email support #4598-0115I tried porting on the 20th, my old sim card stopped working soon after but I'm still stuck on my 'temp' Public Mobile number and if I try again it just says "We are experiencing difficulties in processing this request. Please...

Resolved! I Can Send Texts and Calls, But Can't Receive Them

Hello, I signed up for the promotion and popped my sim in and everything seems to be okay, except I can't receive any texts or calls. I'm paying for PM and Wind right now for to get full service, (I don't think my number ported successfully, because ...

Recommended my friend, sister and mother to PM and no service for them for 8 days now.

Hi @Shazia_K, I am trying to wait patiently. It is taxing though. I recommended your service to my friend, mom and sister. It's been about 8 days with no service now. PM has quickly pushed through the credit cards promptly 8 days ago for all but ...

Resolved! 9 Days Porting Not Complete

I almost feel bad for starting yet another Porting topic, but it's been 9 days since I tried porting, had an issue, sent in a private message and no response.My old number was disconnected when the Port was initiated, because of this, my credit card ...

The number you have reached is not in service

Telus let the number go on the morning of the 26th, and I'm getting a voice error that the number is not in service. @shazia_K said it's take 72 hours as of Friday, (ie around now) but Saturday morning was good enough for Telus to drop the number.......

SIM Card doesn't work and other never received

I ordered 3 sim cards.I received 2. One of them activated and works. The other activated but doesn't work. I thought it was my phone that was the problem (locked or something along those lines). But i was able to put the other PM sim in my phone and ...

Resolved! BE PREPARED

UPDATED Apr/2020 In French below courtesy of Iorieux While, based on my experience, the Public Mobile will pay off long run there is no subsitute for being prepared for the worst case. What is the worst case you say? There are two basic scenarios:...

"talk is not part of your plan"

I tried to call someone this afternoon and I got an error message saying talk is not part of my plan eventhogh I sucessfully called someone this morning. I logged into my account and clicked on "my plan" to verify that I do indeed have talk and it ...

PORTING 2 WEEKS STILL WAITING!! NO REPLY FROM MODS!

Here goes nothing, and sorry for the caps. I see people posting and getting their private messages resolved, while I quietly messaged them and got no response. The messages are not even read Please help, mods, please don't reply to this post to tell...

Should public mobile ask it's community for help

Maybe public mobile should admit it has a problem and ask this community for help. Just be upfront and admit that they are not prepared and basically do not know what to do.Im sure there are many it experts, project managers, etc on here that can hel...

Just when you think the service couldn't get any worse...

I've been a public mobile user since the spring. My switch to the 12gb promo plan and reward payment issues still haven't been resolved, despite private messages to the moderators on NOVEMBER 13 (!!!) and again last week. These private messages h...

No incoming calls - 8 days and counting

So, PM and PM moderators and PM community, it is now 8 days and counting of no incoming calls - As a lot of folks in the forums say "hold on they will get to you tomm". Well to be honest, if I can "hold on" more without service, I might as well go b...

Resolved! NEW BUG

WOWIE and not in a good way. There seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and account may even say "Active". I am responding as follows: Seems to be a new bug. Do one, or all, of the followin...

No Response From PM

I have sent three emails and 48 hours has passed since all three were sent out.#1748-8276 (Monday Nov 21)#3823-1655 (Friday Nov 18)#6096-7961 (Thursday Nov 24) My activation failed on Nov 18 and I was unable to get assistance in setting up the accoun...

No Service since Nov. 19

When will my incomplete port be fix??? It's been more than a week. I've sent mods messages and a ticket to get this fixed and still no reply. I can't call/ text or use my data.

Non-punched Micro SIM

My phone's SIM slot has a broken PIN and the 3-in-1 PM SIM doesn't reach down to the broken PIN. My old Fido micro SIM was only the 1 size (micro) and it did work because the contacts reached the broken PIN. Is there any way to get a PM micro SIM tha...

Waiting for number port since Nov. 19

Hi @Shazia_K @Saray_O: I've been waiting since Nov. 19 for number to be ported from Telus. When I call my Telus number it gives a busy tone.I would appreciate it if you port my number ASAP because I receive business calls on that line. Thank you.

10 days 2 requests and no response to port phone number 2718-6294 & 1050-1011

I activated in plenty of time before my next billing cycle and now it's been 10 days no response to either port quest. Now koodo number has been billed for another month....argh!!!! Can someone please port the number???? thanks

How to do with iPhone 5 and bigger standard SIM card

Hi, I got my iPhone 5 from getOrchard site, I found my old standard SIM card I used it in my Sumsang cellur before is bigger than iPhone sim tray, Orchard has sent me a new SIM card(it is also bigger), but I do not want it replace my old one, so...

Phone numbers changed it self!?

Hey guys, iv already made a post on this, and emaild public mobile 2 weeks ago! My number changed randomly and thats a big problem! no one knows my number now so they are calling/texting a dead line. Why has public mobile not even replied to my email...

TEN DAYS without incoming calls / texts now.

I sent a message last week to the mods and I still haven't gotten a response. My port is incomplete and I've spent 10 days now without full service. I'm porting from a VoIP provider so I'm worried that it's going to take even longer to complete the ...

My plan is active but I can't make or receive calls or text messages

I just switched from one of the old plans to a new one and now I am unable to make and receive calls and text messages and it says my plan is active... Also I try to email for support and it says my email doesn't exist. Can someone please help me res...

Resolved! 11 DAYS, NO RESPONSE, STILL NO INCOMING CALLS OR VM

@Shazia_K @Mary_M @Jeremy_M HOW MANY TIMES MUST I SEND THIS MESSAGE?? ELEVEN DAYS AND COUNTING WITH NO REPLY. Support Request #0021-6845 (or check my PMs to you for reference) Signed up Nov. 17, no phone service for 3 days, since then most functions ...

How do I add money to my account for international call

hi, @Shazia_K How do I add money to my account to be able to use it to make international calls? Thanks

Resolved! LG G PAD III 8.0 unable to regisger to the LTE network

I have purchased this LG G PAD III 8.0 (LG-V522), had it unlocked. It's able to register to the Public Mobile HSPA network, but not the Publick Mobile LTE network. Anyone knows why and what can be done ? Much appreciated! I know that Public Mobile pr...

Resolved! 8 DAYS SINCE PORTING ATTEMPT

Absoulutely Rediculous . Private messaged all the mods with all the relevant info - Yes tried all the trouble shooting .. # needs to be ported . I wonder if the calling better bisness bureau will help at this point . Absoutely frustrating . get your...

Phone not working after being top up

Hello, This is the third message I am writting and I have emailed you as well.(since yesterday morning)I top up my account but service has not been activate. Can someone please help

10 days since porting attempt. Cannot receive incoming calls. Please help!

Hi @Mary_M @Brooke_C @Shazia_K @Jeremy_M @Cat_L, I know you are likely inundated with porting requests, but i've been without phone service for over 10 days now. Liek so many of us, I can make outgoing calls, but cannot receiving incoming calls. Tex...